Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma
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Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
143 Reviews
4.7

143 Reviews

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143 Reviews of Tracy Sapienza

June 06, 2024

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Employee Rating

The service that I received recently for my new vehicle was out of this world and was fast and very efficient . More

by DAVIDHASTIE1970
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2024

Ken Ganley Ford Parma responded

David, Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team and look forward to working with you again.

June 05, 2024

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Ken Ganley Ford and the team were extremely helpful and patient with me as a first time car buyer. They corrected all the issues I had with the car, no questions asked. It made the whole process very easy More

by NKelling
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 06, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jun 07, 2024

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Thanks again for the recommendation, and have an amazing day!

May 28, 2024

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These guys work great and fast and are willing to work with you to help you get the best deal they really helped me out with getting approved at a good rate and a great truck very happy with there service More

by tmac90
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, John Ruper

May 29, 2024

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 24, 2024

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Pam was only bright spot and not even her responsibility, everything else was a bad experience, commission of the facts when signing up for a hitch no mention of third-party doing it thought it was going to More

by LOUIEMODIC37
Service Price Transparency
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Recommend Dealer
No
May 26, 2024

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 24, 2024

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Great service I enjoyed my experience purchasing a used car, all the team members were more than accomadting More

by donegal.remit0p
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Mike LaScola

May 26, 2024

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2024

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Great experience working with Mike and Mark, appreciate their help and attention to my needs. More

by donegal.remit0p
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Mike LaScola

May 26, 2024

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 21, 2024

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Every one was very nice. They were very fast with the service. I will buy my next car from Ganley ford Parma! More

by Jerycarroll26907
Service Price Transparency
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Recommend Dealer
Yes
May 21, 2024

Ken Ganley Ford Parma responded

Thank you, Jery, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again.

May 19, 2024

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Fixed an issue with my radio that I’ve had for sometime. Service department very accommodating & informative. More

by DOMINICSFORZO
Service Price Transparency
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Recommend Dealer
Yes
May 20, 2024

Ken Ganley Ford Parma responded

Dominic, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 17, 2024

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Bubba was my sales person. Not high pressure. Pleasure to work with. I Highly recommend. More

by oddymach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris 'Bubba" Andrade

May 18, 2024

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Bubba had the opportunity to work with you, and we are thrilled that you found your experience with us to be positive. Please don't hesitate to reach out if you need anything else.

May 19, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 14, 2024

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Kept my informes od process and what work was needed. They had to keep vehicle overnight and made arrangements for a rental car. More

by BONNETT11
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou

May 16, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with Tracy, George, and our team. We're glad to hear we delivered such a great experience!

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