Toyota of Hollywood Service Department

Lots of people everywhere but the lack of knowledge and lack of attention to the customers was just as high. I made the reservation the day before, giving all the information about the required service whi lack of attention to the customers was just as high. I made the reservation the day before, giving all the information about the required service which was all recall related. First time using the service center there, got there early at 7:15am for a 7:30 appointment. followed the parking instructions, asked the young lady for directions on what to do, she asked if I had an appointment, then told me to put the driver side window down, turn the vehicle off, place the keys on the dash. I asked if there was anything else I needed to do, she said no, I can go. 7 hours later I receive a call asking if I dropped my vehicle off earlier, because it has been sitting where I left it all this time because I should have gone inside and spoken to someone behind the counter. I had no clue of that requirement, but that aside, it took 7 hours for someone to notice that the second vehicle in line was not being attended to???? The service person who called was condescending and argumentative, expecting me to know their rules I guess better than their own employees. I had to leave the vehicle over night, got it back late the next day with the same check engine light and code related to the recalled item on the dash. When I asked why it wasn’t cleared after they reprogrammed the problem I was told that it is an almost $200 charge to scan the vehicle to clear the code. I argued that it was related to the recalled item…. deaf ear!!! I am still dumbfounded. I just slowly walked away and drove home. I hope that not even an emergency will make me have to enter this dealership again. I surely didn’t feel like a valued customer, maybe because I hadn’t bought my vehicle there….. but it’s ok. We do have choices of who and where we do business with. No thank you Toyota of Hollywood. More

by Disappointed😐 Verified Customer Verified Customer

Report | Print

Great service , great atmosphere , friendly staff, the sells man and Bruno Ruiz were great on everything sells man and Bruno Ruiz were great on everything More

by CHEPODAVILA Verified Customer Verified Customer

Report | Print

The whole transaction was smooth and hassle free. Each person was professional and knowledgeable and caring Each person was professional and knowledgeable and caring More

by mgoettert1 Verified Customer Verified Customer

Report | Print

Al comienzo dieron muy mala atención corrieron el credito sin autorización muchas veces pero al final se dio el negocio. sin autorización muchas veces pero al final se dio el negocio. More

by sabrina Verified Customer Verified Customer

Report | Print

Very fast and professional service. Was able to bring the car in with in the last two hours. Was able to get car out in that two hour window. Was able to bring the car in with in the last two hours. Was able to get car out in that two hour window. More

by THATSMYHELICOPTERR44 Verified Customer Verified Customer

Report | Print

Excellent process. Every detail was nice and quick. The best dealer I've ever met Every detail was nice and quick. The best dealer I've ever met More

by felojimenezp Verified Customer Verified Customer

Report | Print

worse experience buying a car, I was charged $7,000 over the agreed amount. I was unsatisfied with the service the agreed amount. I was unsatisfied with the service More

by angel c Verified Customer Verified Customer

Report | Print

The best dealer ! ! I recommended totally .. The work team is super attentive and friendly, the prices was incredible ! I recommended totally .. The work team is super attentive and friendly, the prices was incredible More

by Mariana Verified Customer Verified Customer

Report | Print

Very very professional staff service department dude was awesome. And I drove into the service department. I was met by friendly staff in very professional. Always will be a Toyota Of Hollywood customer. awesome. And I drove into the service department. I was met by friendly staff in very professional. Always will be a Toyota Of Hollywood customer. More

by andyt433 Verified Customer Verified Customer

Report | Print

Lenny was communicative and professional. My car was ready on time and issues were resolved. My car was ready on time and issues were resolved. More

by ASHIRAD Verified Customer Verified Customer

Report | Print