Toyota of Hollywood Service Department
Toyota of Hollywood Service Department at Toyota of Hollywood FL
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Toyota of Hollywood Service Department

Service Department

Toyota of Hollywood FL

1841 N State Rd 7
Hollywood, FL 33021

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4.3
1,168 Reviews
4.3

1,168 Reviews

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1168 Reviews of Toyota of Hollywood Service Department

July 02, 2024

Dealership Rating
Employee Rating

The waiting time was too long. We spent 4 hour waiting in there for maintenance and wheel change More

by mgpr1607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 02, 2024

Dealership Rating
Employee Rating

Great service and knowledgeable technician Great People Good Staff Great Service Good Stuff Nice Clean More

by Aharris029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2024

Toyota of Hollywood FL responded

Thank you for the feedback! We're glad to hear that our team at Toyota of Hollywood provided great service and a clean environment. We appreciate your support!

July 02, 2024

Dealership Rating
Employee Rating

I am a loyal customer for sometime now. I appreciate the professionalism and dedication to service. Always a pleasant experience! More

by DCYANDEKJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sandra Molina, Finance Department, Showroom Sales , Juan C Reyes - Service Department, Thomas Zini VIP Department

July 01, 2024

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Employee Rating

Went in for oil change, was told I needed brakes since then my car has been squeaking took back 7 times and still having the same problem More

by LKAREN361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 01, 2024

Toyota of Hollywood FL responded

I'm sorry to hear about the ongoing issue with your brakes. This is certainly not the experience we aim for, and I apologize for any inconvenience caused by repeated visits. We would like to resolve this matter promptly, so please reach out at your earliest convenience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

Dealership Rating
Employee Rating

Excelente trato estoy muy contento con mi nueva compra estoy muy satisfecho gracias son muy profesionales More

by ALECIRAMMOARES9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 01, 2024

Toyota of Hollywood FL responded

Gracias por compartir su experiencia positiva Nos alegra saber que está satisfecho con su compra y el trato recibido en Toyota of Hollywood. Disfrute de su nuevo vehículo!

July 01, 2024

Dealership Rating
Employee Rating

Muy demorado para solo una rotación de llantas era el primer servicio y se demoró 3 horas More

by JUANGIO2124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 01, 2024

Toyota of Hollywood FL responded

Juan, amento escuchar que su visita tomó más tiempo de lo previsto. Nos esforzamos por brindar un servicio eficiente y nos aseguraremos de utilizar estos comentarios para mejorar nuestras prácticas en el futuro. Si hay algo más que podamos hacer para ayudarlo, no dude en comunicarse conmigo. Gracias, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

Dealership Rating
Employee Rating

I love it. The people is very gentle.but the time to wait is too much long and not wash more my cars . More

by CTZANARDI
Recommend Dealer
Yes
Jul 01, 2024

Toyota of Hollywood FL responded

We're glad to hear you love our service at Toyota of Hollywood! We appreciate your feedback about the wait time and car wash; we'll work on improving these aspects. Thanks for sharing! - Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

Dealership Rating
Employee Rating

They did not reset my maintenance notification. Now I have to come back and wait to have it reset More

by Misshannah1
Recommend Dealer
No
Jul 01, 2024

Toyota of Hollywood FL responded

Five-star service is our goal, and I sincerely apologize if we missed that mark. Would you please contact me when you have a moment? I'd like to see if there is anything that I can do to improve your experience. Thank you, Shawn Jones - Customer Relations Manager - (954) 893-4660

July 01, 2024

Dealership Rating
Employee Rating

I appreciate that the wait time wasn’t too long— for my car to be worked on or to receive my car back. The workers were professional. The advisor that was assigned to me, Mr. D. Metts friendly was professi More

by yulandawoodley
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Daniel Metts

Jul 02, 2024

Toyota of Hollywood FL responded

We're glad to hear that Mr. D. Metts and the team at Toyota of Hollywood provided you with a professional and efficient experience, Yulanda! Thank you for sharing your positive feedback, we appreciate it!

July 01, 2024

Dealership Rating
Employee Rating

Very busy, but I had an appointment so it went smooth. And they give you a Lyft home complimentary, so you don’t have to wait there. More

by Tylerchong0312
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2024

Toyota of Hollywood FL responded

Tyler, we're glad to hear your appointment went smoothly and you appreciated the complimentary Lyft service at Toyota of Hollywood. Thanks for sharing your experience!

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