Tom Coward | Page 52

We live in New Jersey and were in the market for a couple of cars. We decided to go with Volvo for its obvious reasons. The next thing to do was find the right dealership so after a few visits and doing so of cars. We decided to go with Volvo for its obvious reasons. The next thing to do was find the right dealership so after a few visits and doing some homework we chose Smythe Volvo in Summit, NJ. Without writing a novel, if we could sum up our experiences, Smythe Volvo has become like an extended part of our family. There is always some apprehension when walking into a dealership. One reason would be the bombardment of a high pressured sales team. You will certainly not be stalked like a vultures next meal here at Smythe. The moment we walked into the show room we were greeted by a very courteous and knowledgeable sales associate Chris Henricksen. Chris superseded all of our expectations. He by far has raised the bar and is exemplary in his profession. The best sales associate we have ever worked with! He knows these vehicles extremely well. Buyers don’t have to settle at Smythe. Chris makes choosing options fun and will hold your hand through the ordering process. We had extreme pleasure conducting business with him. Our relationship with Chris did not end after the sale. Chris Henricksen keeps the line of communication open checking in from time to time providing us with updates and to listen should we have any concerns. Servicing our vehicle was just as easy and hassle free. We were introduced to Tony Plesh. Another Smythe Wonder!!! Calling him to set up service appointments are very easy. We always have a loaned vehicle to take home for those longer appointments. Tony is a marvel. His expertise in knowing these vehicles in and out is too, exemplary. We are at ease when we think there is a problem because he knows the remedy. Tony knows how to ease your concerns! Tony Plesh also provides us with service updates and specials. A great service to remind us customers to take the time out and get our vehicles checked right. More

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Although I purchased my used '08 Volvo at a Lexus dealership, and both Steve and Craig of the sales staff understood I would not be buying from Smythe, they were generous with time and advice and gen dealership, and both Steve and Craig of the sales staff understood I would not be buying from Smythe, they were generous with time and advice and genuinely friendly and helpful both before I made the purchase and afterward in checking me out on the vehicle. In the service department, Tom Coward assisted me when I realized that there was only one day left on the car's existing new car warranty, and made sure I was treated just as if I had bought the car at Smythe. Subsequently, when the Lexus dealer was duplicitous regarding service they had promised but not performed, Tom, Doug, and Sean were very helpful in making sure that the work was completed and my vehicle was safe and in the best possible condition. Throughout some 6 or 7 visits in the space of only a couple of weeks, when others might have tired of a visitor who was not intending and did not buy from them and then turned out to be at the end of his warranty period, all of these gentlemen were unfailingly warm and helpful at all times. If I purchase a new Volvo in the future, their kindness and professionalism will surely bring me back to Smythe. More

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I called with a problem and my car was promptly and throughly evaluated in a mannner which engenders trust in my vehicle and in the dealership. I have only service my car here after purchase and based throughly evaluated in a mannner which engenders trust in my vehicle and in the dealership. I have only service my car here after purchase and based on my recent experience, I wil continue to do so. Additionally, the longetivy of the service dept means that they know my car almost as well as I do. More

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What a great crew! I've been having my car serviced at Smythe Volvo for the past seven years and I could not be more thrilled with the quality of the workmanship but moreover their honesty and integrity - Smythe Volvo for the past seven years and I could not be more thrilled with the quality of the workmanship but moreover their honesty and integrity - rare in the car servicing business! Most importantly, I have the utmost confidence that I'm getting a fair price and always ride out knowing my car is in impeccable condition for which the "peace of mind" comes at no additional charge. As I live in Manhattan, Symthe goes above and beyond to accommodate my schedule and the team of Sean, Tony, Tom, Nick and Gary all know me by name and are always so helpful with the myriad of questions I usually have. That, in it's self, is another reason why I will remain a loyal and satisfied customer! More

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Great dealership. No pressure, no hassles. Have rolled 9 new cars in about 12 years & will pickup number 10 in a few weeks. Obviously I have good reasons to keep going back. Have never had a bad experience new cars in about 12 years & will pickup number 10 in a few weeks. Obviously I have good reasons to keep going back. Have never had a bad experience leasing or getting service. Smythe has me spoiled to the point that I can't conceive of ever doing business elsewhere. More

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Tom did a good job of explaining the work needed and was able to find the parts today vs. having to wait until tomorrow. He was also willing to discuss additional items with me when I picked up the car. able to find the parts today vs. having to wait until tomorrow. He was also willing to discuss additional items with me when I picked up the car. Very good understanding of the vehicle and how to best take care of it for a lengthy ownership. Tim O'Krongly More

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Great service and a wonderful experience! Everyone was very helpful and everything was explained in great detail. I would absolutely buy another Volvo and take it there for service! very helpful and everything was explained in great detail. I would absolutely buy another Volvo and take it there for service! More

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The experience while getting my car serviced was excellent. The cleaniness of the facility and professionalism of the service reps were well above average. I have been doing business with Smyth excellent. The cleaniness of the facility and professionalism of the service reps were well above average. I have been doing business with Smythe since 1986 With no regrets. Thank you. H More

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I purchased my first Volvo from Smythe. And it was the first of many satisfying experiences. I kept the first Volvo for more than 20 years and always had it serviced at Smythe. They kept it running i first of many satisfying experiences. I kept the first Volvo for more than 20 years and always had it serviced at Smythe. They kept it running in top notched condition for in excess of 500 thousand miles. The service was always excellent and the team of mechanics were dependable, reliable, informative and very professional and above all, always courteous. My second, third and fourth Volvo I also purchased from Smythe, all three were serviced at Smythe. I have had a total of 5 Volvos—1979 DL, 1988 240, 1994 940, 2000 S80, 2006 S80, all of which were serviced at Smythe. I still own three of the five (the 1988, 2000 an the 2006) with 500, 200, and 66 thousand miles respectively. Infrequently, I have had at least one of the Volvos I owned serviced at other Volvo dealerships, but for some reason I always feel the need to go back to Smythe, probably because of the quality of work and the attentiveness of the Team of mechanics at Smythe—I feel that I can unquestionably depend on them to do the highest quality work the first time around—and that has always been the case for the last 30 years or more of my experience with them. I have never been dissatisfied or unhappy with the quality of work performed at Smythe. And mainly because of the friendliness and quality of work produce by the Volvo Team—Sean, Kevin, Nick, Tony, Doug, Tom, Gary and all the floor mechanics, I have and will continue to very highly recommend Smythe Volvo to anyone who plans to purchase or have a Volvo serviced. More

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i have been a customer of Smythe since 1999 and have leased and/or purchased four (4) S80's during this time. There are certainy other Volvo dealers closer to my office, however I choose Symthe becuase leased and/or purchased four (4) S80's during this time. There are certainy other Volvo dealers closer to my office, however I choose Symthe becuase of the family atmosphere, great service and they are very accomodating and understanding of their customers needs. More

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