Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
27 Reviews of Todd Pluger
November 21, 2024
August 8, 2024: Vehicle (15,7xx miles) was taken in for a check engine light. I was told nothing was wrong and they cleared the code. October 7, 2024: Vehicle (18,5xx miles) was taken in for a check engi check engine light. I was told nothing was wrong and they cleared the code. October 7, 2024: Vehicle (18,5xx miles) was taken in for a check engine light. I was told nothing was wrong and they cleared the code. When I pressed to have the issue addressed further. I was told “Toyota corporate makes us jump through a bunch of hoops in order to get paid for warranty work. Bring it back as soon as the light comes back on.” I did not realize it at the time, but this should have been a sign that this dealership is shady. November 15, 2024: Vehicle (19,7xx miles) was taken in for a check engine light. I was told that it is NOT covered under warranty and I had to pay $1,700 for repair. I was naïve and trusted Toyota to stand behind their vehicle and warranty and they will not. Maybe if Cobb County Toyota would have done more than just clear the code back in August, my repair bill would have been much less. We will never know. Do not trust Cobb County Toyota to service your vehicle. They do not care about helping you. All they care about is taking money from you. More
by ryan.m.moore
Verified CustomerOther Employees Tagged: Brent Stump
October 19, 2024
My wait time was over 2 hours when I was told it would be 1 hour and 15 minutes approx . After two hours , I asked for an update and my truck wasn't even looked at yet. This was just foe an oil change. When 1 hour and 15 minutes approx . After two hours , I asked for an update and my truck wasn't even looked at yet. This was just foe an oil change. When I expressed my displeasure to Todd, he could not have cared less. You have lost me as a customer . A very disappointing experience, More
by GANDEH
August 31, 2024
Great customer service. Stayed after closing to finish service on my truck. Great pricing on new set of tires. Stayed after closing to finish service on my truck. Great pricing on new set of tires. More
by murr1999
Other Employees Tagged: Simon Chan
August 10, 2024
Horrible experience from getting an appointment to getting waited on when we arrived for our appointment. All for nothing in the end as no work was completed. No one had time for our appointment on a getting waited on when we arrived for our appointment. All for nothing in the end as no work was completed. No one had time for our appointment on a warranty issue. Will never be back after using this dealership for more than 30 years. More
by dpvtxr
Other Employees Tagged: JC Cooper, Simon Chan , Joel Treiger
July 11, 2024
I love the service dept at Cobb County Toyota. David Cobb is the reason I bought my 1st Toyota from them in 2018 owner have bought 5 vehicles in total since then. Also Claude Henry beat sales pers David Cobb is the reason I bought my 1st Toyota from them in 2018 owner have bought 5 vehicles in total since then. Also Claude Henry beat sales person……..let’s not forget Rob the sales manager all amazing people More
by lmeeks78
Other Employees Tagged: Rob Smith, Claude Henry, David Cobb
July 07, 2024
I am not sure that I have ever been spoken to on the phone from a business the way that I was when Todd Pluger, the service department manager, got involved with my situation. He proceeded to speak over phone from a business the way that I was when Todd Pluger, the service department manager, got involved with my situation. He proceeded to speak over me to tell me about how busy he was instead of trying to help me, a loyal customer. I was attempting to figure out what exactly happened during my service appointment as I wasn’t communicated with clearly from the beginning about my situation. I assumed I would have been taken care of better than I was. That’s on me…I guess. Communication was terrible throughout my whole experience from top to bottom. More
by Unhappycustomer
Other Employees Tagged: Simon Chan
June 30, 2024
This dealership does not have customer best interest in mind. I was not given information that would have helped me make a better decision for me and my vehicle. mind. I was not given information that would have helped me make a better decision for me and my vehicle. More
by Unhappycustomer
Other Employees Tagged: Simon Chan
June 10, 2024
Quick, courteous service and always with a smile I will be back in the future! be back in the future! More
by Scott52
Other Employees Tagged: Austin Meek
June 09, 2024
Took 2 cars in sat, the 8th for oil changes and tire rotations. When the 2011 4 runner was ready, the service rep told us “they broke off a wheel stud, and they can fix it for $277!” Yes, they broke i rotations. When the 2011 4 runner was ready, the service rep told us “they broke off a wheel stud, and they can fix it for $277!” Yes, they broke it off but wanted us to pay. My husband brought the car home because he had to leave and I called back to talk to a manager. He said it “was already loose” which I don’t know how it knows and it was such a “high volume” time of the day that the tire service rep doesn’t do repairs. Very unapologetic manager, who could care less about what happened, think his name was Todd. After a discussion. He offered to fix the car that day for parts price only. “I was getting a deal” per Todd. Nevermind the fact that we had to drive another 30 minutes back to get it fix, wait for it to be repaired and then drive home again on a Saturday. We’ve bought many cars from Cobb County Toyota and considering going elsewhere. More
by ddobbs50
Other Employees Tagged: Jeff Silvers
May 12, 2024
The service representative Todd Pluger and Gm Jason was less than helpful when my vehicle was hit in the parking lot while in for service. if it was not for the collision center people I would not recomme less than helpful when my vehicle was hit in the parking lot while in for service. if it was not for the collision center people I would not recommend taking a vehicle there for service. Stop being a used car dealer and treat your customers with the respect they deserve. More
by mlem99
Dealership Inventory (269 Vehicles)
