Tim Wilkins | Page 4

Brought my car because my onstar wasn’t working and then my battery kept dying! They had to order a part an I asked for loaner at first they were like we don’t have any then it was let me check! My other op my battery kept dying! They had to order a part an I asked for loaner at first they were like we don’t have any then it was let me check! My other option was just to completely disconnect my onstar but then I wouldn’t know if anything else was wrong! They said that basically my onstar was acting like a light was left on which was causing my battery to die! I received a loaner! But the communication was horrible! I had to reach out for updates! No one ever called and went over anything about my car! I realize once I get it back they did indeed have to change the battery because it was dead and they left it in the back seat of my car! I called to inform them it was left in my car and they were going to coordinate someone to pick it up! I reached out and let them know no one has picked it up and of course no response! They never picked it up! The lack of communication is horrible and I won’t be bringing my car back! More

by Khristina Clemons Verified Customer Verified Customer

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Excellent service in a timely manner. I enjoyed my visit to the dealership as usual. I enjoyed my visit to the dealership as usual. More

by HENBREW0 Verified Customer Verified Customer

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Responsive and affordable (warranty repair just outside warranty mileage window). Took truck in on short notice and had repaired within a week. warranty mileage window). Took truck in on short notice and had repaired within a week. More

by David.spangler Verified Customer Verified Customer

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My experience was less than I would have expected. My transmission wasn't working properly, still under warranty, as it's a 2024 vehicle. My main issue was I wasn't offered a loaner vehicle while my c My transmission wasn't working properly, still under warranty, as it's a 2024 vehicle. My main issue was I wasn't offered a loaner vehicle while my car was being 'diagnosed', but then was fixed after the fact. With a warranty and a bulletin pertaining to the issue that my vehicle was having I should have been offered a solution for not having my vehicle. I had to borrow a vehicle for almost 2 weeks. Thankfully I had that option. For an issue that was not in my control, under warranty, and that Chevrolet sent a bulletin out for, I should have been set up with a loaner vehicle as I still had to get to my job and run errands, as most people do. With that being said, the shuttle to and from was nice, but not enough. The service department was nice enough, I just feel like I was put in a position, without a vehicle, that wasn't necessary. Would I return here? Probably only out of convenience of location. Staff was nice. In my opinion, the dealership just needs to make better accommodations for its customers. More

by meganquessenberry Verified Customer Verified Customer

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After 14 months of repeated service visits across multiple Chevrolet dealerships, the issue was ultimately identified and resolved by your team. The technician was able to diagnose and correct in two multiple Chevrolet dealerships, the issue was ultimately identified and resolved by your team. The technician was able to diagnose and correct in two attempts what others had not been able to resolve. The truck is now running nearly like new, and I may reconsider replacing it. Tim Wilkins was professional, communicative, and clearly committed to ensuring I was taken care of throughout the process. More

by J.BRAU Verified Customer Verified Customer

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An appointment made! Drive in and everything taken care of ! Excellent service! Thank you so much! Drive in and everything taken care of ! Excellent service! Thank you so much! More

by the2mucks Verified Customer Verified Customer

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Only issue was lack of people at pick up. Other then that the service was good. Other then that the service was good. More

by samidejanda Verified Customer Verified Customer

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Tim was my assistant, he was very professional and personable. He explained the entire process of oil change and tire rotation to my vehicle. Everything was completed with in one hour. Great work personable. He explained the entire process of oil change and tire rotation to my vehicle. Everything was completed with in one hour. Great work everyone!!! More

by diplomatbaseball Verified Customer Verified Customer

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Every time I’ve been in the staff is friendly and knowledgeable and my car is completed quickly. knowledgeable and my car is completed quickly. More

by Susie Verified Customer Verified Customer

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I took my father's truck in with numerous check engine codes. The dealership diagnosed the truck and it ended up being a turbo charger going bad. They replaced it and all of the problems are now solved codes. The dealership diagnosed the truck and it ended up being a turbo charger going bad. They replaced it and all of the problems are now solved and it runs great. More

by dwhite28 Verified Customer Verified Customer

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