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Tim Kellar
Tim Kellar at Norm Reeves Honda Superstore North Richland Hills
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Tim Kellar

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.8
137 Reviews

I have been at this dealership since March 2004, when it was Huggins Honda and now Norm Reeves Honda. I started in the sales department and moved to the service department in 2014. I have always taken care of my customers like family.

Dealership Experience

20 yrs, 10 mos

Industry Experience

20 yrs, 10 mos

Specialties & Trainings

Sales, Finance, Service

4.8

137 Reviews

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137 Reviews of Tim Kellar

December 23, 2024

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Employee Rating

I Always receive great service at Norm Reeves Honda Service Center. What I like about them and there service is that they are very kind and personal also knowledgeable about what needs to be done to f More

by Kirccky611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Michael Lindley, Michael Wright, Nate Franklin, Richard Sanchez, Allen Vinson, Harry Whitworth, Frank Raja, Scott Gerlikoviski

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Dec 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your continued business and special thanks for all of our team members! Our crew is dedicated to doing the job right every time, and we're happy to have you along for the ride. Take care out there, and let us know if you need anything else from us!

December 21, 2024

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Employee Rating

Great Service center. Courteous and very thorough! It was easy getting in and out with oil change. More

by vincentramos100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Franklin, Scott Gerlikoviski

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Dec 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience! We’re thrilled to have met your expectations and look forward to your return.

November 29, 2024

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Employee Rating

Helpful and nice and speedy service and consistent communication with a pleasant personality to speak with More

by ronnie37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Lindley, Michael Wright, Rhett Valentine, Richard Sanchez, Allen Vinson, Mario Vasquez, Harry Whitworth, Frank Raja

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Dec 03, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That sounds like an excellent service visit for your Honda, Ronnie! We're happy that your appointment went smoothly and that you felt comfortable throughout it. Thank you, and we'll hopefully see you some time in the future!

November 22, 2024

Dealership Rating
Employee Rating

Lost trust in your mechanics. They weren’t able to figure out why a misfire occurred. Instead, I was being asked to pay for unnecessary repair. More

by Teddyrm
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
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Dec 02, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Hello, we're sorry you were displeased by your recent experience. We'd appreciate the opportunity to discuss this issue with you further and learn more. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

November 14, 2024

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Employee Rating

This is the 3rd survey I’m filling out. One more survey request, I’m going to sue you More

by Donkim233
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Hannah Pearson, Michael Lindley, Nate Franklin, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski , Tommy

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Nov 15, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback, Don. We send out surveys periodically to ensure that we're staying on track for service. If you would like to be removed from the list, please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

November 01, 2024

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Employee Rating

They took care of all of my needs and made sure I left happy with no issues More

by xsmithie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That's the kind of review we like to read, xsmithie! Thank you for giving us the five stars, and we can't wait to work with you again.

October 31, 2024

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Employee Rating

Tim is every helpful and attentive to his customers and has great communication while my car is being serviced. More

by Desmtru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 01, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that Tim kept you informed and made your service visit for your Honda a satisfying experience, Desmtru! Please let us know if you need service in the future. Thank you!

October 29, 2024

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Employee Rating

Great place! Helpful, honest advisors and good techs! Clean environment and everyone is interested in your comfort! More

by tenfrogteach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Gerlikoviski , Dennis

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Oct 29, 2024

Norm Reeves Honda Superstore North Richland Hills responded

What a nice review, tenfrogteach! We're happy that your visit to our dealership for Honda service has always been a pleasure. Thank you for sharing this with other customers and with our team. We look forward to serving you again!

October 26, 2024

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Employee Rating

Very courteous and extremely quick. Overall I always have a wonderful experience when bringing my vehicles in for service! More

by Cmicknius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Lindley, Michael Wright, Nate Franklin, Richard Sanchez, Tristian Rivas, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski

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Oct 28, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We value your loyalty to our service center, Cmicknius! We're pleased that you've always received quality service for your Honda. Thank you, and we look forward to serving you again!

October 24, 2024

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Employee Rating

Every time I am in your location, I have a great experience. I will be purchasing my next car from your location, when I am ready! More

by Thedr53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Lindley

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Oct 25, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That's flattering to hear, Thedr53! When you're ready to buy a new car, please let us know. We're ready! Thanks for stopping by, and we can't wait to help you out again!

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