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Tim Kellar
Tim Kellar at Norm Reeves Honda Superstore North Richland Hills
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Tim Kellar

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.8
134 Reviews

I have been at this dealership since March 2004, when it was Huggins Honda and now Norm Reeves Honda. I started in the sales department and moved to the service department in 2014. I have always taken care of my customers like family.

Dealership Experience

20 yrs, 9 mos

Industry Experience

20 yrs, 9 mos

Specialties & Trainings

Sales, Finance, Service

4.8

134 Reviews

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134 Reviews of Tim Kellar

November 22, 2024

Dealership Rating
Employee Rating

Lost trust in your mechanics. They weren’t able to figure out why a misfire occurred. Instead, I was being asked to pay for unnecessary repair. More

by Teddyrm
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
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November 14, 2024

Dealership Rating
Employee Rating

This is the 3rd survey I’m filling out. One more survey request, I’m going to sue you More

by Donkim233
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Hannah Pearson, Michael Lindley, Nate Franklin, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski , Tommy

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Nov 15, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback, Don. We send out surveys periodically to ensure that we're staying on track for service. If you would like to be removed from the list, please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

November 01, 2024

Dealership Rating
Employee Rating

They took care of all of my needs and made sure I left happy with no issues More

by xsmithie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That's the kind of review we like to read, xsmithie! Thank you for giving us the five stars, and we can't wait to work with you again.

October 31, 2024

Dealership Rating
Employee Rating

Tim is every helpful and attentive to his customers and has great communication while my car is being serviced. More

by Desmtru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 01, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that Tim kept you informed and made your service visit for your Honda a satisfying experience, Desmtru! Please let us know if you need service in the future. Thank you!

October 29, 2024

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Employee Rating

Great place! Helpful, honest advisors and good techs! Clean environment and everyone is interested in your comfort! More

by tenfrogteach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Gerlikoviski , Dennis

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Oct 29, 2024

Norm Reeves Honda Superstore North Richland Hills responded

What a nice review, tenfrogteach! We're happy that your visit to our dealership for Honda service has always been a pleasure. Thank you for sharing this with other customers and with our team. We look forward to serving you again!

October 26, 2024

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Employee Rating

Very courteous and extremely quick. Overall I always have a wonderful experience when bringing my vehicles in for service! More

by Cmicknius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Lindley, Michael Wright, Nate Franklin, Richard Sanchez, Tristian Rivas, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski

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Oct 28, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We value your loyalty to our service center, Cmicknius! We're pleased that you've always received quality service for your Honda. Thank you, and we look forward to serving you again!

October 24, 2024

Dealership Rating
Employee Rating

Every time I am in your location, I have a great experience. I will be purchasing my next car from your location, when I am ready! More

by Thedr53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Lindley

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Oct 25, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That's flattering to hear, Thedr53! When you're ready to buy a new car, please let us know. We're ready! Thanks for stopping by, and we can't wait to help you out again!

October 20, 2024

Dealership Rating
Employee Rating

Love my service advisor- he takes exceptional care of my Ridgeline. Appointments always available when needed. More

by Jahouts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the kind words and 5-star rating! We hope to assist you again in the future.

October 19, 2024

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Employee Rating

Thank you Tim Keller for the excellent job you did on my 2014 CR-V. I would recommend Norm Reeves Honda to any Honda owner. More

by Mogalvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Your 5-star review is much appreciated! We’re here whenever you need us.

October 18, 2024

Dealership Rating
Employee Rating

The store is good but I’ve been having some problems with my car and sometimes it’s just hard to communicate with the people who works there, but any other than that it’s good More

by carloscasta1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Michael Lindley, Nate Franklin, Angel Flores, Scott Gerlikoviski

Report | Print
Oct 18, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your five-star review! We appreciate the feedback and hope to help you with your future service needs.

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