Tania Joya | Page 3

Very professional, I had a bad experience at another dealership. I decided to give Criswell Honda a try. First impression was great. Tania approached me and answered all my questions very professionally dealership. I decided to give Criswell Honda a try. First impression was great. Tania approached me and answered all my questions very professionally. I had a great experience. I will be back for future services. More

Report | Print

Worse customer service EVER! If I could give them Zero stars, I would ! Worse place I have ever been! I needed to get my keys reprogrammed and the receptionist said "for $285" If I could give them Zero stars, I would ! Worse place I have ever been! I needed to get my keys reprogrammed and the receptionist said "for $285" , you can get a new key and your 2 keys reprogrammed!" . Since my old one was broken, I said "no problem". When I got my car, only the new key worked so I asked if they did program the other 2 which they did not! They told me they did not because it was an "aftermarket" key. They then tried to do so, but they said it failed when it was working fine 2 weeks ago. Since they did not do what was promised, I asked to get a refund or at least a discount for a valet key but they were rude and said "you have to pay full price!" ... Seriously? I left the key there and will talk to my bank. You should avoid this place at all cost if you want to have peace of mind and deal with people who has customer service skills! More

Report | Print

Apathetic Service Manag I was extremely disappointed in the attitude that Ms, Moya displayed when I was at Criswell this morning. I took my car in for service and had to app I was extremely disappointed in the attitude that Ms, Moya displayed when I was at Criswell this morning. I took my car in for service and had to approach the Service Manager, Ms,.Moya, to ask about the shuttle driver (who walked right past me as I sat in the reception area waiting for a ride); I asked her to call the driver as I needed to get home for work and had already been waiting for 40 minutes. When I first asked her to call, she didn't even say anything to me as I stood there, She placed the call and hung up to tell me he'd be 20 minutes. My feeling was that this person, Ms. Moya, couldn't care less about me as a customer. There is clearly no sense of customer appreciation in the Service Department at Criswell Honda/Germantown. It concerns me that other employees at Criswell have the same attitude. She has an average of 3 stars. Something is clearly wrong with this picture. More

Report | Print

Excellent service, made up prior experience In the past there was a miscommunication and my experience with Tania was not great but when I went back in multiple times, she took her time to atten In the past there was a miscommunication and my experience with Tania was not great but when I went back in multiple times, she took her time to attend to issues with my car. Plus, she is VERY knowledgeable, when I brought up concerns that I knew about, she cited bulletin's off the top of her head, she knows what issues exists in cars and what steps needed to be done. Keep in mind she is very busy as she is the manager, but now I will continue to take my car to this dealership. Donald McKneely, the service director is also a great person to work with and both of these people together make the experience worth it. Barak from parts is always friendly and willing to help. Leslie from service is very friendly, always addresses me and others with a title "Mr/Miss, etc", not many people do that, thank you all! More

Report | Print

Being without a car After taking the 2016 Honda Civic to multiple dealers since Dec 31st, 2019, Criswell finally identified the issue after a month and half. Turned out t After taking the 2016 Honda Civic to multiple dealers since Dec 31st, 2019, Criswell finally identified the issue after a month and half. Turned out the Body Control Module (BCM) was initiating a parasitic draw. Well, a new BCM would not be ready until April leaving us without a car for over two months! Obviously, this is going to put us through stress in regards to getting to work, going to events, finances, etc., due to renting a car for that long is outrageous! We have constantly been on the phone with the dealership, honda care, and american honda to at least provide a loaner car as this issue is with HONDA, not us. Tania was helpful in providing us a free extra day on the 6 day rental form honda care but it was band-aid in this whole process.Needless to say, Honda as a whole does not care anymore about their customers unless you buy brand new cars and only then do they seem to provide quality care and service for those in need. It just baffles me that after providing our business to this place, they just try to find ways not to accommodate customers, especially in a off the wall situation where a part takes two months to be available! When asked if the sales rep could provide some support, they said an email would be sent but never heard back. Don't see how that is possible. At this point, we would just rather get rid of the car and go to another non-Honda dealership. More

Report | Print

Professional Service in every way Tania Joya is an excellent Service Manager. I ask for her every time that I go there. She explains things in a way that I can understand. Tania Joya is an excellent Service Manager. I ask for her every time that I go there. She explains things in a way that I can understand. More

Report | Print

Worse service and total waste of my time! I had the worse experience at this dealer. I paid $1127.10 to change four of my tires in 2017. They said there are 2 years warranty on all tired (incl I had the worse experience at this dealer. I paid $1127.10 to change four of my tires in 2017. They said there are 2 years warranty on all tired (including any road hazards such as nail or flat tires). Not too long after, I had a flat tire. Then I brought it back to the dealer, they found a nail/hole on my tire, they plugged it. Ever since then, I keep having pressure leakage problems. After many many times (6 times), the car still leaking air. If they did what they promised, just replace my tire, I would not need to keep bringing my car back. Every time I brought back my car find the leaking pressure, they always brush me off “it’s just the cold weather making the tire pressure low!” They completely wasted my time all these 6 times. Now I’m back again at the dealer in August 2019, manager Tonia told me it’s the sensor leaking. She asked me to pay for sensor, it truly blows my mind that a big dealer like Criswell can run this bad and unprofessional service. I’m furious that she said she could’t do anything for my time, and that I just want “free stuff.” This is very insulting! I brought two receipts back, total is $2000, and is it really that I want free stuff? I am seriously upset, and warn everyone not to bring cars to Criswell Honda in Germantown. They are the one that made an mistake (not finding the real problem), then turn around blame others. I wanted to speak to a upper manager to voice my concern, they said there is no one else can help, except Tonia. How can a big dealer like Criswell handle customers this way, and belittle their time. I read reviews from others stated that the managers and service workers do not care about them or anyone. That’s very true! I do hope they will look into the problems and change the way they treat their customers. This is definitely NOT the way to do business. More

Report | Print

customer focus clear commitment to working with the customer all aspects of the sale were simple and I feel that this dealer understands how to keep the customer hap clear commitment to working with the customer all aspects of the sale were simple and I feel that this dealer understands how to keep the customer happy which is why this is the fourth time I have purchased a car from them. More

Report | Print

Rude, acts like she is doing you a favor Had damage done to my new car when brought in for service, an advisor went and got Tania, now the service manager. I was sitting in the passenger seat Had damage done to my new car when brought in for service, an advisor went and got Tania, now the service manager. I was sitting in the passenger seat waiting until she walked right up to my car, opened the drivers side, sat in there and didn't even introduce herself, like I don't know who you are and why you're in my car, she wasn't wearing a uniform. I thought this was very rude. Then she pulls out her phone to show pictures that the tech had taken to suggest I was lying. Well how do you know the tech didn't take those pics after he accidentally damage the car when he diagnosed the car to cover himself? My car is new and under warranty, why would I lie? It wasn't until the director of the service department, Donald came and introduced himself that made things better If you look at her reviews, she has a consistency of being rude. I will never deal with her again and unfortunately this makes me consider buying and servicing my car at another dealership from now on. Only Donald saved this matter from getting worse. She acts like she is doing you a favor when you are the customer. Please. More

Report | Print

Acts like you owe her something This is in regards to Tania, the service department manager. I went into the dealership for a warranty repair pick up. Notice there was damage to my v This is in regards to Tania, the service department manager. I went into the dealership for a warranty repair pick up. Notice there was damage to my vehicle, I told a service consultant about this who went and got her. I was sitting in the passenger seat waiting, she walked right up to my car, opened the door and sat on the driver's seat, didn't even tell me who she was or introduce herself (which she should, I don't know you and if you're a service manager you should DEFINITELY introduce yourself). Immediately, she pulls out her phone and compare pictures of the "damage" that the tech had sent her to what I am showing her suggesting I was not telling the truth, I get it. But did you notice when those pics were taken, how do you know the pics were not taken after the tech tried to diagnose the car and caused the damage. The car is new and under warranty why would I lie. It wasn't until the service director came out with her that properly introduced himself and explained what was going on that made things better. So not only is my car damaged, I have to waste more time bringing it back in, I have to deal with this. More

Report | Print