Tania Joya | Page 5

Great Service I received fantastic service at Criswell Honda, Germantown. I would describe the customer service that I received was professional and courteous. I w I received fantastic service at Criswell Honda, Germantown. I would describe the customer service that I received was professional and courteous. I would recommend this dealership to anyone. More

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Excellent service and management role My visit at Criswell Honda was a very pleasant experience. I brought my vehicle in for a recall. Mike acknowledged my visit, ensured that any services My visit at Criswell Honda was a very pleasant experience. I brought my vehicle in for a recall. Mike acknowledged my visit, ensured that any services needed was resolved and met. He's very professional and caters to all customers. During my visit, I noticed Mike creates an environment that encourages employees to work together as a team. Ensures that all team members know their role, and that barriers to success are removed or minimized. He is attentive, responsive, and demonstrates a sense of urgency in all services. In addition, Mike understands that how something is said has a significant influence on how it is received with all customers. Very happy with the service and highly recommended! More

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Review for Tanya I have been a Criswell customer since 1972. I bought a number of Chevys for myself, my daughter and my son at the Gaithersburg back then. It wasn't u I have been a Criswell customer since 1972. I bought a number of Chevys for myself, my daughter and my son at the Gaithersburg back then. It wasn't until almost 9 years ago I started buying Honda's. l always have liked the service department as well as the body shop at Criswell, Everyone I have dealt with over the last 45 years has been very pleasant to work with, never had any work done that was a problem and even when I had a little concern over the years it was handled admirably. Since I have been dealing Criswell Honda in Germantown I've dealt with a lot of advisors but there were 2 that stood out the most. One has been there a long time but much to my dismay isn't anymore. And one must be relatively new and I worked with her just recently, The one that left was Stacy S, she was such a pleasure to work with, And strangely enough the person I worked with this time is at her desk and phone, That is Tanya, she was so pleasant and accomodating after I sat there for 5 hrs waiting for my car and found there was a problem with the SRS system replacement. She arranged a loaner so I could go home. She called me when it was done about 3 hrs later, It was a situation that could have been very upsetting , but her demeaner and concern made it almost pleasant. I felt I had to write this. Just a note I have heard many good things about Lester and since I always wait for the car have seen him in action during the Saturday morning rush and he always says hi no matter how busy things are and seems to handle the rush in such a controlled way. Thanks for making my visits pleasurable every time I've been there. More

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