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Tania Joya
Tania Joya | Page 2
Service Manager tjoya@criswellauto.com
Criswell Honda
19525 Amaranth Drive
Germantown, MD 20874
43 Reviews
Service Manager (301) 637-3592 tjoya@criswellauto.com
Read more43 Reviews of Tania Joya
February 02, 2023
I've been coming to Criswell Honda for many years. I usually don't like to write reviews as I have a very hectic life, but I would like to shine a light on Miss Tania Joya's customer service. I unde I usually don't like to write reviews as I have a very hectic life, but I would like to shine a light on Miss Tania Joya's customer service. I understand she is no longer a sales advisor, she always takes the time to explain their services in simple terms. I want to thank her for all her patience and time. More
by albertolouis
Other Employees Tagged: Carina Arriola
January 12, 2023
After waiting for 7months (and counting) for a part that I prepaid for, the service manager seemed indignant that I wanted an explanation. The policy of prepaying for parts is not great from a customer serv I prepaid for, the service manager seemed indignant that I wanted an explanation. The policy of prepaying for parts is not great from a customer service perspective, but I can understand when it’s explained by an empathetic service rep. Tonia was anything but—she was defensive and unfriendly and unsympathetic. More
by tamichaels
September 26, 2022
Racially profile/ horrible services take your car elsewhere this place is not worth your time, your hard earn money, they don’t appreciate loyal customers. Three times I was denied proper service for elsewhere this place is not worth your time, your hard earn money, they don’t appreciate loyal customers. Three times I was denied proper service for issue. More
by Zenaida Bennett
Other Employees Tagged: Amber, Tony Curtis
September 11, 2022
I am Criswell Honda customer for the last 5 years. Although I had a few small issues before, I was happy with the service. After the last visit, I don't plan to go back. Courtney was aggressive, she i Although I had a few small issues before, I was happy with the service. After the last visit, I don't plan to go back. Courtney was aggressive, she is not suitable for the job. More
by M Turan
August 11, 2022
When you pull up to the dealership you are always met with the most welcoming staff. Everyone is easy to work with and very friendly. The best part is they will get you taken care of! Tania Joya is an ex with the most welcoming staff. Everyone is easy to work with and very friendly. The best part is they will get you taken care of! Tania Joya is an excellent service director More
by AJ
Other Employees Tagged: Carina Arriola, Leslie Franco , Tony Murray, Ashanti Shackleford
June 07, 2021
Horrible Customer Service Criswell Honda. Took my vehicle for warranty repair of AC. They did not fix it and just put Freon and Dye and said Honda will not pay and you have to pay and charged me 450+ dollars for warranty repair of AC. They did not fix it and just put Freon and Dye and said Honda will not pay and you have to pay and charged me 450+ dollars. Did not even call me to authorize. Be aware of this and take your vehicle somewhere else. More
by shah_t
August 25, 2020
Worst experience to date with a service department. Lack of communication, no advocacy with Honda for my issue and A personality that probably would be better served somewhere else rather than a customer s of communication, no advocacy with Honda for my issue and A personality that probably would be better served somewhere else rather than a customer service position. Absolutely no empathy in regards to resolving my Honda Clarity Condenser issue. I’ve had 6 Honda’s and this experience alone will solidify the fact that I will never buy one again. Shame on Criswell service dept and shame on Honda as a whole. Buyer beware! Take your service elsewhere!!! More
by Don
July 23, 2020
Tania is definitely on top of things I have had 2 phenomenal service experiences with Tania, Her communication letting me know what needs to be done and keeping me up to date on my car, I I have had 2 phenomenal service experiences with Tania, Her communication letting me know what needs to be done and keeping me up to date on my car, I just can't say enough. I am glad I have her as my service advisor. Thanks Tania for taking care of me. More
by US Marine Sgt. 90'
June 28, 2020
Knowledgeable and respectful. I've bought two cars at Criswell. I will continue to do business with them. Service is always great and never had any issues with them. Thank you Tania and staff. Criswell. I will continue to do business with them. Service is always great and never had any issues with them. Thank you Tania and staff. More
by Lunitasonia
Other Employees Tagged: Kevin Ferguson, Erick Giron
