TJ Schmitt
TJ Schmitt at Family Hyundai
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TJ Schmitt

Service Director

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.5
587 Reviews
4.5

587 Reviews

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587 Reviews of TJ Schmitt

February 06, 2025

Dealership Rating
Employee Rating

Professional and caring making sure your vehicle repairs are done right. Great customer service. Quick and responsive to your vehicles repairrs. More

by ronok3175
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Feb 06, 2025

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 03, 2025

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I brought in my 2022 Tucson for oil change in Jan 15. I told the staff the power window locks for rear seat is not functioned, can he take a look so I can make an appointment for repair if necessary. But More

by Dan
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Carlos Alcantar, Michael Kratschmer, Mike Majors , Kenneth Begeske, one star.

Feb 06, 2025

Family Hyundai responded

Dan, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 02, 2025

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I thought they did a thorough job. Very nice and helpful . Everything they said they did they actually did. Unlike the other Hyndia dealership I went to before More

by KCADD66
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Recommend Dealer
Yes
Feb 03, 2025

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Colin and our team appreciate your business and hope to see you again soon!

January 31, 2025

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Was night & day at Family, World was the worse dealer I have ever been too. Family fixed my problem made me completely comfortable & finished in a timely matter More

by eeltalk
Service Price Transparency
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Recommend Dealer
Yes
Feb 01, 2025

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 30, 2025

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Service visit was for an oil change and the fuse recall. The job was quick as I waited and the waiting area is large and comfortable. More

by worm52588
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Recommend Dealer
Yes
Jan 31, 2025

Family Hyundai responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 26, 2025

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The Best Ever! Awesome place to Buy A Car! Kristie.. Beautiful! She Goes Above and Beyond! If I ever buy another car, it will be from her.. More

by RIFFNLIX
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Recommend Dealer
Yes
Jan 27, 2025

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Kristie had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

January 17, 2025

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Customer service was great, my ride home and back was arranged and that was a huge convenience More

by Ali
Service Price Transparency
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Recommend Dealer
Yes
Jan 18, 2025

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Ali. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 10, 2025

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Employee Rating

I was disappointed and surprised that i would be charged $39.95 to top off the nitrogen in my tires when the psi was only 2 below the recommended level. The service technician suggested that i switch back t More

by jenrei21
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 04, 2025

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Employee Rating

This was the worst experience ever. I drive my car in because my engine light had been on. I leave my car there and never get a call from anyone at the dealership. I had to call them to More

by MATHTEACHER22
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jan 08, 2025

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 03, 2025

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Employee Rating

It should not take 3 hours for an oil change when you have appointment. I will never never be back. More

by JSKL22
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Service Time
Service Communication
Recommend Dealer
No
Jan 08, 2025

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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