Steve Moline

First, I have no problem with the front of the house because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not stellar regarding the back of the house (an element in the service department), it was determined that something was wrong with the review. There was nothing wrong with what I said or how I said it. I was not happy with the service and felt that Kristin jumped the gun by allowing the service department to start repairs that I had not authorized. I came in for an oil change that should have cost less than a hundred. Did want back up lights checked and changed, but that was all I authorized. The bill that was supposed to cost maybe 150 - 200 at the most, ended up nearly 500 dollars, and the initial cost was over 600. My question is, what happens if I did not have the money for repairs that I did not authorize...and even though I did have the money at the time, I am still not happy with the charges that were incurred that I did not authorize. Unless there is a factory recall where I have to take my vehicles to the service department--and with Ford's factory recalls, that might take years in the making--I will not be servicing my vehicles here again. If there is an issue with this review because it was not five star, then please, stop asking people to give reviews if you don't want them to express an honest opinion. More

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Went in with a problem with my truck. That I was told was there when I purchased truck but was not disclosed. But I got there Angie got me squared away. Talked with Steve. He came and did That I was told was there when I purchased truck but was not disclosed. But I got there Angie got me squared away. Talked with Steve. He came and did ask about my bad reviews with service. But he stayed calm listed even when I was pissy. But he actually listened and got me coming back to have truck looked at. This kind of service I find very good. Wish everything was this nice. But thank u Steve and Angie. I will see u guys tomorrow and see where this goes. More

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We have purchased 2 vehicles. Steve Moline is awesome to work with. Numer 1 reason we come there. Steve Moline is awesome to work with. Numer 1 reason we come there. More

by dwightdeboer Verified Customer Verified Customer

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Excellent people and service, they were so professional in so many ways. All the process to get my vehicle I felt in home, best dealer ever in my opinion, strongly recommend this dealer to all my fiends an in so many ways. All the process to get my vehicle I felt in home, best dealer ever in my opinion, strongly recommend this dealer to all my fiends and everyone out there Steve Moline you are good man at your work thanks, and every one there are a super crew. God bless you all 🙏🏼🙏🏼🙏🏼 More

by PEDROAALMARAZ20@outlook.com Verified Customer Verified Customer

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Great experience with everyone involved with this dealership, will definitely recommend this dealership to anyone who is interested in buying a Car dealership, will definitely recommend this dealership to anyone who is interested in buying a Car More

by jamesmic0 Verified Customer Verified Customer

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They were very responsive to my calls and texts When we arrived after a 2 1/2 hour drive they had the vehicle washed and ready for us to try out. The process time to purchase was the fastest we have eve arrived after a 2 1/2 hour drive they had the vehicle washed and ready for us to try out. The process time to purchase was the fastest we have ever been through Thanks AJ. For all your help and the rest of the team members. Your office girl is very sweet and offered us water and snacks right away More

by jaydadan Verified Customer Verified Customer

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It’s been a breeze to work with everyone from this dealership. Very loyal and want the best for you. HIGHLY recommend dealership. Very loyal and want the best for you. HIGHLY recommend More

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Jonathan, Steve, Chris, and Dustin are awesome! Go buy your next new or used vehicle from them! Go buy your next new or used vehicle from them! More

by blankersde Verified Customer Verified Customer

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With all honesty Austin Ford has been by far the best dealership I have been lucky enough to purchase new vehicles from. Used vehicles from. Service team is EXCELLENT. Above & Beyond helpful every ti dealership I have been lucky enough to purchase new vehicles from. Used vehicles from. Service team is EXCELLENT. Above & Beyond helpful every time. I put my trust into them with zero worries, once I'm back on the road. Sales to Finance to Service TO Managment staff are all great. I wish i could find more kind words to say to this Team. If you need anything. TRUST AUSTIN FORD. I always have. My wheels roll because of their hard work and dedication. Thank you ALL!!!! More

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Howe did a great job taking care of me on my visit for the oil change the oil change More

by leehansen Verified Customer Verified Customer

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