Randi Sherwood

The staff is very capable and very friendly. I feel blessed to have such a great team that I can trust. Gratefully, Millie Masse I feel blessed to have such a great team that I can trust. Gratefully, Millie Masse More

by prmasse Verified Customer Verified Customer

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First, I have no problem with the front of the house because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not stellar regarding the back of the house (an element in the service department), it was determined that something was wrong with the review. There was nothing wrong with what I said or how I said it. I was not happy with the service and felt that Kristin jumped the gun by allowing the service department to start repairs that I had not authorized. I came in for an oil change that should have cost less than a hundred. Did want back up lights checked and changed, but that was all I authorized. The bill that was supposed to cost maybe 150 - 200 at the most, ended up nearly 500 dollars, and the initial cost was over 600. My question is, what happens if I did not have the money for repairs that I did not authorize...and even though I did have the money at the time, I am still not happy with the charges that were incurred that I did not authorize. Unless there is a factory recall where I have to take my vehicles to the service department--and with Ford's factory recalls, that might take years in the making--I will not be servicing my vehicles here again. If there is an issue with this review because it was not five star, then please, stop asking people to give reviews if you don't want them to express an honest opinion. More

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All of the employees have been wonderful to work with-kind and helpful. This is our second purchase of a new vehicle from them. with-kind and helpful. This is our second purchase of a new vehicle from them. More

by toadbro1 Verified Customer Verified Customer

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Purchased a 2021 chrysler pacifica at the beginning of October 2025, once I had vehicle home for a couple of weeks, wanted the steering wheel heater and found it inoperable. After checking fuse which was October 2025, once I had vehicle home for a couple of weeks, wanted the steering wheel heater and found it inoperable. After checking fuse which was good i had a diagnostic report run and came to find the van had 9 faults one being the steering wheel heater. I contacted the dealership to ask them why these codes were present on a certified used van they had sold me. The service rep informed me that they had no record of a diagnostic being run prior to selling the car. Then I contacted the sales manager who basically told me that the codes must have happened in the three weeks that i had owned it and it was my problem even though they had no hard evidence that the car was code free when they sold it! So bottom line now i have to take it to a dealer near me (the dealer i bought it from is 3 hours away) and spend a $100 for the deductible and out the use of the car while they fix the issues that should have been taken care of by Austin chrysler motors in Austin Minnesota. They sell cars but DON'T stand behind them!!! More

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They were very helpful and friendly also They made buying a car was easy and nice a car was easy and nice More

by rick001 Verified Customer Verified Customer

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With all honesty Austin Ford has been by far the best dealership I have been lucky enough to purchase new vehicles from. Used vehicles from. Service team is EXCELLENT. Above & Beyond helpful every ti dealership I have been lucky enough to purchase new vehicles from. Used vehicles from. Service team is EXCELLENT. Above & Beyond helpful every time. I put my trust into them with zero worries, once I'm back on the road. Sales to Finance to Service TO Managment staff are all great. I wish i could find more kind words to say to this Team. If you need anything. TRUST AUSTIN FORD. I always have. My wheels roll because of their hard work and dedication. Thank you ALL!!!! More

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The reason why I am not giving this service center a 5 rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have the part available to repair it. I was disappointed with that decision as it was something that I did not expect from Austin Ford Chrysler and was a bit amateurish in scope definitely not to the professional standards that I have come to expect from this shop, especially since they are an authorized dealer for Ford. There are some areas of this review that I am going to give a less than stellar review not because the department is universally bad, but because when using the Likert Scale, I tend to give points and then average them out and the average in some areas, is less than a perfect score. What is disappointing is that there has been no communication about when--or if--the repairs will ever manifest themselves which is even more frustrating given that the part was forceably removed with absolutely no solution or repair in sight for the foreseeable future. More

by btexpress1198 Verified Customer Verified Customer

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I’ve purchased several vehicles from them. Very friendly every time I visited. I would definitely recommend. Very friendly every time I visited. I would definitely recommend. More

by juliusgibson53 Verified Customer Verified Customer

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Excellent to work with. They strive to get everything right for you. Very friendly atmosphere They strive to get everything right for you. Very friendly atmosphere More

by BRADLEE0 Verified Customer Verified Customer

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I called, texted and emailed them, and they never got back to me. Very disappointed. back to me. Very disappointed. More

by marcos_1282 Verified Customer Verified Customer

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