Steve Hanna

Marietta Toyota responded

Thank you for sharing this—we especially love that your new Toyota has changed the way you feel about service appointments. That’s a pretty meaningful compliment. Steve Hanna understands that great service isn’t just getting the work done quickly; it’s keeping you in the loop, respecting what you’re spending, and making the whole experience easy enough that you don’t dread coming back. That’s exactly what we want Marietta Toyota to add to the ownership experience: a Service Advisor you’re comfortable calling, a team that values your time, and a place where taking care of your Toyota feels simple. We’re glad Steve made such a strong first impression, and we look forward to giving you plenty more reasons to be happy you chose Toyota—and Marietta Toyota.

Marietta Toyota responded

J.K., thank you for your continued trust in Marietta Toyota and for such a thoughtful recommendation. We believe great service starts with respecting our customers through prompt care, experienced technicians, and clear communication about any concerns and the options available. That approach helps customers make informed decisions with confidence instead of feeling pressured or uncertain. Hearing that you would recommend not only our Service Department but our Sales Department as well is one of the highest compliments we could receive. As a family-owned dealership proudly serving our community since 1975, we're grateful for your confidence and look forward to continuing to care for you and your vehicles for years to come.

Marietta Toyota responded

Thank you for your feedback. We're sorry to hear your experience left such a negative impression. Providing professional, responsive service is something we take seriously, so it's disappointing to learn we fell short of your expectations. Every customer deserves clear communication, respect, and a level of service that inspires confidence, and we're sorry that wasn't your experience. We appreciate you taking the time to share your concerns. Feedback like yours is important because it helps us identify opportunities to improve. If you would be willing to discuss your visit further, please contact our Customer Relations Manager, Sarah Lawrence, at (678) 831-4873. We would welcome the opportunity to better understand what happened and work toward a resolution.

Marietta Toyota responded

Adda, thank you for your kind words and for sharing your 5-star experience with us! We’re delighted to hear that your visit was fast, smooth, and that our team treated you with the courtesy you deserve. It’s wonderful to know that Steve Hanna made such a positive impression—he’ll be happy to hear your appreciation. Providing efficient, attentive service is always our goal, and it’s rewarding to know we delivered for you. We’re grateful for your trust in us to care for your Toyota and look forward to serving you again. As a reminder, your next maintenance visit will be due in 6 months or 5,000 miles, whichever comes first, and we’ll be ready to welcome you back. Proudly celebrating 50 years of serving our Marietta community since 1975—Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!