Brian Kessler

Marietta Toyota responded

Eleven years of bringing your Tacoma back to Marietta Toyota says more about our Service Department than any single visit ever could. We’re grateful you trusted us with the purchase of your 2015 Tacoma and that your Service Advisor, Brian Kessler, continues to give you a reason to trust us with its care all these years later. That’s a big part of why customers choose Marietta Toyota: the relationship doesn’t end when you buy the vehicle. We’re here to help you maintain it, protect your investment, and keep it running strong for as long as you own it. Thank you for 11 years of loyalty—we’ll make sure Brian knows he’s an important part of why you keep coming back!

Marietta Toyota responded

Thank you for the five stars! Brian Kessler did exactly what a great Service Advisor should—gave you the information you needed, kept the process moving, and followed through on the time he promised. That reliability matters. When you bring your vehicle to Marietta Toyota, we want you to know who’s looking after you, understand what’s happening with your vehicle, and be able to plan the rest of your day with confidence. We appreciate you trusting Brian and our team, and we’ll make sure he knows he delivered another great experience.

Marietta Toyota responded

Thank you for your feedback. We're sorry to hear your experience left such a negative impression. Providing professional, responsive service is something we take seriously, so it's disappointing to learn we fell short of your expectations. Every customer deserves clear communication, respect, and a level of service that inspires confidence, and we're sorry that wasn't your experience. We appreciate you taking the time to share your concerns. Feedback like yours is important because it helps us identify opportunities to improve. If you would be willing to discuss your visit further, please contact our Customer Relations Manager, Sarah Lawrence, at (678) 831-4873. We would welcome the opportunity to better understand what happened and work toward a resolution.

Marietta Toyota responded

Thank you for this wonderful 5-star review. We’re so glad Brian Kessler made your regular service check-up quick, and that Waymon Post was able to help with the touch-up paint right there at Collision. Those small scuffs and scratches can really start to stand out over time, so hearing that your Prius looks brand new again and brings you that much joy is genuinely rewarding for our team. Experiences like this are exactly why we take pride in having knowledgeable people who care about the details and are willing to step in and help. Your next recommended maintenance visit will be around 6 months or 5,000 miles, whichever comes first. Thank you for choosing Marietta Toyota Service Center and Collision. We’ve proudly served Marietta drivers since 1975, and we’ll continue being here whenever you need us.

Marietta Toyota responded

Mel, thank you for choosing Marietta Toyota Service Center on Cobb Parkway South and for the 5-star review. We’re glad you consistently receive great customer service and that our communication is clear and concise—those are priorities for our team on every visit. We also appreciate you recognizing Brian Kessler as a pleasure to work with; we’ll be sure he sees your kind words. As a friendly reminder, your next maintenance visit is due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50+ years of serving customers in Marietta, since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!

Marietta Toyota responded

Art, thank you for choosing Marietta Toyota Service Center on Cobb Parkway South and for the 5-star review. We’re glad Brian Kessler provided great service and had you back on the road in less than an hour after completing your oil change and tire rotation—efficient, thorough visits are exactly what we aim for. We’ll be sure Brian sees your kind words. As a friendly reminder, your next maintenance visit is due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50+ years of serving customers in Marietta, since 1975. Marietta Toyota: We’ve been here and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!

Marietta Toyota responded

Thank you, Debra, for the wonderful 5-star feedback! We’re thrilled your RAV4’s oil change, battery replacement, and transmission service were wrapped up by 1:08 PM—well before your 2:30 shift. We’ll pass your kudos to Brian Kessler; he’ll be glad to know his attentive care made a difference. As a quick reminder, your next routine maintenance is due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50 years serving Marietta since 1975. Marietta Toyota: We’ve been here, and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call, or visit away whenever you need us!

Marietta Toyota responded

Thank you so much for your 5-star review and kind words about the Marietta Toyota Service Center! We’re thrilled to hear that you consider our dealership and Service Department outstanding—it truly means a lot to our entire team. We’re grateful for your confidence in us and look forward to continuing to deliver the excellent care and attention you deserve every time you visit. Just a friendly reminder that your next maintenance visit will be due in 6 months or 5,000 miles, whichever comes first. Proudly celebrating 50 years of serving customers in Marietta since 1975. Marietta Toyota: We’ve been here, and we’ll be here for you. Safe travels, and remember, we’re only a click, phone call or visit away whenever you need us!

Marietta Toyota responded

Jo, thank you for the 5-star review and for recognizing Brian Kessler’s dedication to providing excellent service! We’re thrilled to hear he made your visit to Marietta Toyota Service Center on Cobb Parkway South such a positive experience. We truly appreciate your continued trust in us to maintain your Toyota. Just a friendly reminder—your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We’ve been here and we’ll be here for you. Safe travels, and remember, we're only a click, phone call or visit away whenever you need us!

Marietta Toyota responded

Thank you for your review! We're glad you had a great visit and that our team provided friendly and courteous service. It’s great to hear your oil change was fast and that any maintenance issues were properly noted. Your next maintenance visit is due in 6 months or 5000 miles, whichever comes first. We've been here, and we'll be here for you! If there’s anything we can do to make your next visit a 5-star experience, please let us know. Safe travels, and remember, we're only a click, phone call, or visit away whenever you need us!