Stephen Harvell
Stephen Harvell at Southern Chevrolet

Stephen Harvell

Express Lane Advisor

Southern Chevrolet

3412 Western Branch Blvd
Chesapeake, VA 23321

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4.7
606 Reviews

Languages Spoken

English English

4.7

606 Reviews

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606 Reviews of Stephen Harvell

October 26, 2026

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Employee Rating

Treated with consideration by informing me how long the wait will be. Being accommodating by supplying me with the Lyft to transport me back to my place so I can wait at home while the work of inspection i More

by Brenda_amos
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 27, 2026

Southern Chevrolet responded

Brenda, thank you for your kind words! It's great to hear that our team's attention to detail and commitment to transparency made your visit smooth and convenient. We appreciate your trust and look forward to serving you again.

October 25, 2026

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Employee Rating

It was good. Will come again whenever. Thank you for your service. It was quick More

by DEB
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2026

Southern Chevrolet responded

Deb, thank you for your positive review! We're happy to know you found our service quick and efficient. We look forward to serving you again in the future.

October 16, 2026

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Great work and excellent service. They had me in and out that same day. I was happy with everything. More

by Rbswan384
Service Price Transparency
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Recommend Dealer
Yes
Oct 19, 2026

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 15, 2026

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Employee Rating

Took my car in for inspection and Mr Harvell brook card of me in a friendly and professional manner More

by RAYBIERBAUM
Recommend Dealer
Yes

Other Employees Tagged: Stephen Harvell

Oct 16, 2026

Southern Chevrolet responded

We're delighted to know that Mr. Harvell took great care of you with professionalism and friendliness. Your positive feedback reinforces our commitment to quality service. We hope to see you again soon!

October 08, 2026

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They need more technicians because 9 business days to diagnose the issues is absurd. The ai is not helpful and the call center is even worse! They gave me details that were not accurate what so ever cuas More

by Andrew brower
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nancy Gennarelli

Oct 08, 2026

Southern Chevrolet responded

Andrew, we sincerely apologize for the inconvenience caused by the delay in diagnosing your vehicle and the inaccurate information provided. A manager will reach out to you directly to address your concerns. We are committed to improving our service and ensuring a better experience in the future.

September 17, 2026

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Charged me $500 for a part that didn’t even fix my issue even though I was told it was the issue. More

by Matt
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Sep 18, 2026

Southern Chevrolet responded

Matt, we're sorry to hear about your experience with the part that didn't resolve your issue. Please email your contact information to socialvce@drivingsouthern.com so our management can reach out and address your concerns. We are committed to providing quality and reliable service.

August 19, 2026

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Very friendly, helpful and professional staff. Nice, clean facility and waiting area (with coffee!). Thanks! More

by Randy
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 19, 2026

Southern Chevrolet responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 14, 2026

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Employee Rating

I would never use this dealership for service or purchase a vehicle. The General Manager is probably one of the rudest people i have ever met. You try to give feedback and he immediately wanted to argue with More

by Tinakingery1
Recommend Dealer
No
Aug 19, 2026

Southern Chevrolet responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 13, 2026

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Employee Rating

It took over a month to diagnose and replace a fuel pump. On a corvette. More

by jayfour428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 19, 2026

Southern Chevrolet responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 13, 2026

Dealership Rating
Employee Rating

Southern Chevrolet always treat me and my family well. The service has been outstanding over the years. More

by QUARRYH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Aug 19, 2026

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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