Nancy Gennarelli

Very disappointed with Southern. I dropped my vehicle off the night before to get a battery replaced. Called three times the following day to get an update on my vehicle. Techs were I dropped my vehicle off the night before to get a battery replaced. Called three times the following day to get an update on my vehicle. Techs were too busy to take the call and was told I would get a call back. Never got a callback and at 430pm I received a text stating they had yet to even look at my vehicle and would update me the next day. No courtesy call to tell me they hadn’t looked at it nothing. Had to take a whole day off to wait for nothing to be resolved. This is poor customer service and if I can help it I will no longer be bringing my car here. Totally unacceptable. People have to work and just like they want to be paid we need to get to work to get the payment. More

by Cb Verified Customer Verified Customer

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GM Manager Steve Santomieri - Professional, attentive to details, and customer service. Thank you for your personal service and follow-up. details, and customer service. Thank you for your personal service and follow-up. More

by Craig Dellerba Verified Customer Verified Customer

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After follow up phone call the service and the delays makes a little more sense now. Please just be clear on intial expectations when they are communicated. makes a little more sense now. Please just be clear on intial expectations when they are communicated. More

by Wright4053 Verified Customer Verified Customer

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Your service rep at the counter was very misleading she told me one thing on Friday and said another thing on Monday I do not feel like I can trust your dealership told me one thing on Friday and said another thing on Monday I do not feel like I can trust your dealership More

by judyandlew Verified Customer Verified Customer

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Have good techs. Nancy Great. That's all you get , you're lucky I filled this out Nancy Great. That's all you get , you're lucky I filled this out More

by flittlejr Verified Customer Verified Customer

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Had a problem with my truck while on vacation they did a great job taking care of it great job taking care of it More

by Blogan123 Verified Customer Verified Customer

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I would never use this dealership for service or purchase a vehicle. The General Manager is probably one of the rudest people i have ever met. You try to give feedback and he immediately wanted to argue with a vehicle. The General Manager is probably one of the rudest people i have ever met. You try to give feedback and he immediately wanted to argue with my husband and myself. More

by Tinakingery1 Verified Customer Verified Customer

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Southern Chevrolet always treat me and my family well. The service has been outstanding over the years. The service has been outstanding over the years. More

by QUARRYH0 Verified Customer Verified Customer

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Great customer service and mechanical work, recommend this service dept above everyone else, keep striving to be the best this service dept above everyone else, keep striving to be the best More

by Dimen62 Verified Customer Verified Customer

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It is the worst customer service depth for trying to talk to. You can NEVER get your call answered. Then you call sales and no one calls you back. It took a week to get my truck into the shop and another wee to. You can NEVER get your call answered. Then you call sales and no one calls you back. It took a week to get my truck into the shop and another week to replace 2 batteries and a cable. More

by Steelermark6 Verified Customer Verified Customer

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