Nancy Gennarelli
Nancy Gennarelli at Southern Chevrolet

Nancy Gennarelli

Service Advisor

Southern Chevrolet

3412 Western Branch Blvd
Chesapeake, VA 23321

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4.5
147 Reviews

Languages Spoken

English English

4.5

147 Reviews

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147 Reviews of Nancy Gennarelli

August 20, 2026

Dealership Rating
Employee Rating

Have good techs. Nancy Great. That's all you get , you're lucky I filled this out More

by flittlejr
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: D J Hoffman

August 14, 2026

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Had a problem with my truck while on vacation they did a great job taking care of it More

by Blogan123
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Recommend Dealer
Yes
Aug 19, 2026

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 14, 2026

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I would never use this dealership for service or purchase a vehicle. The General Manager is probably one of the rudest people i have ever met. You try to give feedback and he immediately wanted to argue with More

by Tinakingery1
Recommend Dealer
No
Aug 19, 2026

Southern Chevrolet responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 13, 2026

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Southern Chevrolet always treat me and my family well. The service has been outstanding over the years. More

by QUARRYH0
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Harvell

Aug 19, 2026

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 11, 2026

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Great customer service and mechanical work, recommend this service dept above everyone else, keep striving to be the best More

by Dimen62
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Harvell, Jim Misjak , Ray Korchak

Aug 11, 2026

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 10, 2026

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It is the worst customer service depth for trying to talk to. You can NEVER get your call answered. Then you call sales and no one calls you back. It took a week to get my truck into the shop and another wee More

by Steelermark6
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Nancy, she tried to make it right. She is overworked

Aug 11, 2026

Southern Chevrolet responded

Thank you for bringing this to our attention, Mark. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

August 08, 2026

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I was in for an oil change and tire rotation. Service was quick and great! More

by nchannell69
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Recommend Dealer
Yes
Aug 11, 2026

Southern Chevrolet responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 07, 2026

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They were extremely helpful even though they were very busy. They found the issue with my corvette and suggested what other things needed to be done. I also asked for an oil change since the car was alrea More

by awe50th
Service Price Transparency
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Recommend Dealer
Yes
Aug 11, 2026

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 06, 2026

Dealership Rating
Employee Rating

Southern did a great job addressing my concerns after my initial visit didn’t go as planned. I appreciate that the GM, Steve, personally reached out to make sure my car got the attention it needed. Thank yo More

by mark.wernly
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Harvell, Jim Misjak , Ray Korchak

Aug 11, 2026

Southern Chevrolet responded

Mark. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

July 29, 2026

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Employee Rating

The lady at the front desk was super nice and helpful for me and my toddler! More

by BriannaMatos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marty Bryant

Aug 06, 2026

Southern Chevrolet responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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