Showroom Sales
Showroom Sales at Toyota of Hollywood FL

Showroom Sales | Page 225

Showroom Sales Department

Toyota of Hollywood FL

1841 N State Rd 7
Hollywood, FL 33021

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4.4
2,287 Reviews
4.4

2,287 Reviews

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2287 Reviews of Showroom Sales

September 29, 2021

Dealership Rating
Employee Rating

Lack of understanding of Toyota product and misrepresentation of programs to lure customers. Disconnection between sales and management. More

by Troubled Sales
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Richard Jean-Louis

Sep 29, 2021

Toyota of Hollywood FL responded

It is never our intention to mislead a customer and I am very sorry if we left the wrong impression. I will discuss these concerns with my team so we can work towards improving our process and provide a more seamless experience in the future. Thank you and please reach out if you'd like to speak further. Herbie Lopez - General Sales Manager - 954-893-4606

Sep 29, 2021

Troubled Sales responded

The issue starts with your sales management team who engage their salespeople and internet team to follow a pattern. Unfortunately, I do not take your concern seriously knowing the atmosphere of what went on in the dealership. You are very fortunate that no one has complained to the state or brought any litigation against the dealership.

September 12, 2021

Dealership Rating
Employee Rating

Excelente atención profesional excelente atención de Francisco la financiera el del seguro cada uno de ellos nos trataron muy bien explicaron todos los detalles excelente trabajo More

by Isabelhernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 13, 2021

Toyota of Hollywood FL responded

Isabel, gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con Francisco y el equipo Toyota of Hollywood. Felicidades por su vehículo nuevo y esperamos volver a verle!

September 03, 2021

Dealership Rating
Employee Rating

Muy buen servicio y muy atentos me consiquieron lo k queria ,volveria a comprar con ellos y sin duda los recomiendo estoy muy feliz con mi carro More

by Maybisalas
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adin Acevedo , Robert Bobe

Sep 07, 2021

Toyota of Hollywood FL responded

Estamos contentísimos oír de que usted tuviera una experiencia de compra tan exitosa con nuestro equipo! Gracias por confiar en Toyota of Hollywood - le deseamos muchas millas felices en su nuevo carro!

September 03, 2021

Dealership Rating
Employee Rating

Excelente servicio! Romel es muy educado y servicial! Estuvo a cargo de toda la situación que ameritaba el Toyota Camry 2019 color negro! Muchas gracias More

by Hendrik.Gutierrez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2021

Toyota of Hollywood FL responded

Hendrik - Apreciamos la reseña! Es excelente oír que Romel le ayudó con su compra. Felicidades por su nuevo 2019 Toyota Camry y disfrútelo. Esperamos volver a verle en Toyota of Hollywood!

July 28, 2021

Dealership Rating
Employee Rating

The process of buying my car was smooth and transparent, Joel is an A+ seller!, I found exactly the color and confort car I was looking for! More

by Ana Lacayo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Finance Department

Jul 28, 2021

Toyota of Hollywood FL responded

Ana, it makes our day to hear that you had such a positive purchase experience with Joel and the team! Thank you for coming to Toyota of Hollywood and for taking the time to review our work. We hope you are loving your new car!

July 18, 2021

Dealership Rating
Employee Rating

Todo exlenta buena atención muy bien carro buen precio excelente jose good goof good good good excellent muy buen siempre boy a compar en la toyota More

by yankky69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adin Acevedo , Robert Bobe

Jul 19, 2021

Toyota of Hollywood FL responded

Gracias por compartir su experiencia! Nos da mucho gusto oír que tuvo una buena experiencia de compra trabajando con Jose. Felicidades por su vehículo nuevo y esperamos volver a verle en Toyota of Hollywood!

July 12, 2021

Dealership Rating
Employee Rating

We were very pleased with the service we were given. I even when back the next day because I was having a problem with the Toyota app she fixed it immediately . She also said call anytime if we have a pro More

by Queenieck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2021

Toyota of Hollywood FL responded

Thank you for the wonderful feedback and for trusting the Toyota of Hollywood team with your business. We're here to help whenever you need us! Safe travels, and come back again soon!

May 06, 2021

Dealership Rating
Employee Rating

Mi comentario es negativo, no resuelven mi inconveniente y nadie sabe nada me parecen incompetentes y la atención al cliente es pésima.no lo recomiendo More

by ninaruiz0208
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Carla Ramirez

Jun 16, 2021

Toyota of Hollywood FL responded

Lamento que hayas tenido una experiencia negativa. Sinceramente tratamos de brindar el mejor servicio y no lo cumplimos con usted. Espero cambiar su experiencia si alguna vez en un futuro nos permita la oportunidad. Gracias.

April 26, 2021

Dealership Rating
Employee Rating

This is the worse Dealership they disrespect females. They run your credit without permission. They said they are going to help you then they stop. They lie treat very well at the beginning then they mis More

by Kd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Finance Department , All the emails especially males back each other. They treat minorities wry different. Even if they are Hispanic I suggest you go with a make for a better treatment.

Jun 16, 2021

Toyota of Hollywood FL responded

I am very sorry you felt mistreated at our Dealership. We strive to provide exceptional service and regret we failed leaving you with a pleasant experience. We have implemented appropriate terminology to explain to our customers when obtaining SSN and DOB that the intention is for a credit review. We are unable to process anyone's credit with their verbal consent and anyone providing us their SSN and DOB, our database does not store this information due to privacy laws. This information is obtained from the client in order to process credit. Thank you.

April 23, 2021

Dealership Rating
Employee Rating

COMPLETE WASTE OF TIME! Scheduled appointment for vehicle 630 pm night before, car was still available, to get to dealership in the morning for our appt., the Salesman who made appt was not available/couldn More

by jvasile08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 16, 2021

Toyota of Hollywood FL responded

I am very sorry that you encountered this experience. We regret that the vehicle you were seeking was not available when you came in. Regretfully this occurs in instances when certain vehicles are advertised and in high demand. Unfortunately we cannot reserve nor hold vehicles as they are available on a first come first serve basis. Nonetheless if you had an appointment on a specific VIN the salesperson certainly should have provided you a courtesy call. We are very sorry that did not occur.

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