Shannon McCormick

No high pressure, just honest and easy to work with team who answered all of our questions and make the whole process easy and enjoyable! who answered all of our questions and make the whole process easy and enjoyable! More

by Lori T Verified Customer Verified Customer

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I would recommend Toyota of Cleveland, especially Tyler Gibson, to anyone. Tyler went out of his way to answer all of my questions. He was so patient, kind, and willing to explain everything. From start to Gibson, to anyone. Tyler went out of his way to answer all of my questions. He was so patient, kind, and willing to explain everything. From start to finish, Amanda and Tyler left nothing unanswered and I am SO happy with my new Camry! When I could not make it out to the dealership, Tyler, Julian, and Amanda worked together to bring the paperwork and car directly to me! Talk about princess treatment! lol More

by Regan Verified Customer Verified Customer

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Matt provided one of the best car-buying experiences I’ve ever had. He was professional, honest, knowledgeable, and made the entire process smooth from start to finish. There was never any pressure, just gen ever had. He was professional, honest, knowledgeable, and made the entire process smooth from start to finish. There was never any pressure, just genuine help and great customer service. He answered all of my questions, kept everything straightforward, and made sure I was comfortable every step of the way. If you’re looking for someone who truly cares about his customers and goes above and beyond, ask for Matt. Highly recommend! More

by DUSTIN57 Verified Customer Verified Customer

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Just had a wonderful experience at Toyota of Cleveland. Colter was my salesman and did a wonderful job during the entire process. Kept me informed throughout the entire purchase. During the purchase I a Colter was my salesman and did a wonderful job during the entire process. Kept me informed throughout the entire purchase. During the purchase I also had pleasant dealings with Tyler Ratledge from Finance and my finance person Taylor Alton. Can't say enough about how pleasant it was. More

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Bought new from them 7 years ago, did it again this last week. I absolutely hate the car buying experience/process....This dealership makes the process so much better. I bought a new 2018 Tundra off the s week. I absolutely hate the car buying experience/process....This dealership makes the process so much better. I bought a new 2018 Tundra off the showroom floor and ever since that sale, the service and professionalism has brought me back time and time again, even after the warranty expired. So, when I decided to shop for a new Tundra, I found 2 trucks (one at another out of town dealer, and TOC). I reached out to their Internet sales department who made sure my interests were their top priority. I was contacted multiple times leading up to my visit. Once I arrived, Dustin was with me for the duration, made sure that I had everything I needed. I was considering both a trade vs cash pricing so the evaluation of my trade was handled quickly... let me tell you, they love repeat customers. They matched the price of the truck I found at another dealer plus cut an additional amount. They also worked the deal so a family member could purchase my 2018 trade-in. Dustin made sure we were comfortable and handled all of our needs. Managed to get a couple of Toyota hats as we were leaving. I was already a satisfied customer from my 2018 purchase, I anticipate my 2026 will be the same. More

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He was very nice. Always ready to provide information requested. Worked within my budget. Excellent service. Always ready to provide information requested. Worked within my budget. Excellent service. More

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Matt Frady was great as always! Taylor in finance was also easy to work with. Just a good experience all around. Taylor in finance was also easy to work with. Just a good experience all around. More

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Excellent service, friendly staff, smooth buying process—highly recommend this dealership for your next vehicle! process—highly recommend this dealership for your next vehicle! More

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