Crystal Thompson
Crystal Thompson at Toyota of Cleveland

Crystal Thompson

Finance Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
449 Reviews

After working in a BHPH industry for almost 16 years, I recently joined the Toyota of Cleveland family. It is my goal to make each individual sales process as smooth and enjoyable as possible, ensuring you have a pleasant experience. I love working with people and making a difference in each person's day.

5.0

449 Reviews

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Dealership Experience

5 yrs, 10 mos

Industry Experience

21 yrs, 4 mos

Languages Spoken

English English

449 Reviews of Crystal Thompson

July 19, 2026

Dealership Rating
Employee Rating

We had a great experience buying a used car at this dealership. Their staff is friendly and honest. They made sure everything was taken care of and we love the car. More

by ERICTURNER.MAIL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Josh Howard

Jul 19, 2026

Toyota of Cleveland responded

Thank you for sharing your great experience with us. We’re happy to hear our team’s friendly and honest approach made your Mazda CX-5 purchase smooth and worry-free. Enjoy your CX-5 and let us know if we can assist you in the future. Justin Chretien General Sales Manager 423-664-9715

July 16, 2026

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This is the third vehicle that we have bought at this dealership. Nate sold us our first 2 and Ethan was our salesman this time. They are both wonderful! Crystal in financing is the best. It was a joy More

by chevycowboy1963
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Justin Chretien, Nathan Walker , Ethan Thompson (Sales)

Jul 16, 2026

Toyota of Cleveland responded

It’s great that Nathan assisted with your first two vehicles and Crystal delivered outstanding financing support. Congratulations on your new Toyota Tundra and thank you for returning to us. We look forward to helping you again. Justin Chretien General Sales Manager 423-664-9715

July 15, 2026

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Everything was good. Very helpful and knowledgeable about vehicle and its accessories. Finance process was very easy. More

by bethmccutcheon0267
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Ratledge, Daegan Harris

Jul 15, 2026

Toyota of Cleveland responded

It's great to hear that we were able to help you, Beth. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Cleveland! Justin Chretien General Sales Manager 423-664-9715

July 15, 2026

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Alfred is a 5 star employee in every way! I bought my second car through Toyota of Cleveland, but my first car with Alfred and was so impressed with how he made sure I got the exact car I wa More

by Kypaschall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfred Odister

Jul 15, 2026

Toyota of Cleveland responded

Hi KY! Thank you for sharing your feedback about Alfred and our team! We're thrilled to hear that Alfred was attentive, patient, and made sure you got the car you were looking for. We hope to see you again. Enjoy your new ride! -Toyota of Cleveland

July 14, 2026

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Alfred is by far the best salesman I have ever worked with. We have now purchased 2 cars from him. He is knowledgeable, patient, friendly, honest and caring. His commitment to you and your car does not More

by B Moses
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfred Odister

Jul 14, 2026

Toyota of Cleveland responded

It’s wonderful to hear Alfred made your Toyota purchase so seamless and supportive. We appreciate your loyalty in choosing us for a second vehicle and look forward to helping you with any future needs. Congratulations on your new Toyota and thank you for your continued trust. Justin Chretien General Sales Manager 423-664-9715

July 01, 2026

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Such a great company! They were the easiest to work with and valued our business. Will go back! More

by BKELLEY91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stockton Coffey, Josh Howard

Jul 01, 2026

Toyota of Cleveland responded

It’s wonderful to hear you found our team easy to work with and felt valued. Thank you for choosing Toyota and we look forward to assisting you again soon. Justin Chretien General Sales Manager 423-664-9715

June 17, 2026

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I cannot say enough good things about Alfred! He helped me purchase my very first car by myself, and he made the entire experience so much easier than I ever imagined. Buying a car can feel over More

by tbakerclan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 17, 2026

Toyota of Cleveland responded

Hi Baker! We’re thrilled to read this feedback! It's wonderful you had such a positive experience with Alfred. We’re glad he could make your first car-buying experience smooth and enjoyable. Thank you for choosing Toyota of Cleveland!

June 17, 2026

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Employee Rating

Dustin was great to work with. He helped us find what we wanted. When it came time to take delivery there were no unexpected costs More

by dstraub
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Dustin Shrader

Jun 17, 2026

Toyota of Cleveland responded

Hi Straub! We're pleased to hear that Dustin made your experience smooth and transparent! Thanks for choosing Toyota of Cleveland and sharing your feedback. Safe travels ahead!

June 16, 2026

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This dealership is great and I have purchased multiple vehicles from here over the years. Alfred is my go to guy! More

by mccrackennicholas16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfred Odister

Jun 16, 2026

Toyota of Cleveland responded

We appreciate your loyalty and are thrilled Alfred has been your go-to on each purchase. Congratulations on your new Toyota 86. We look forward to assisting you again in the years ahead. Justin Chretien General Sales Manager 423-664-9715

June 10, 2026

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I had a wonderful experience with this dealership. Josh was very knowledgeable and helped me with the purchase of my new car. I would highly recommend Toyota of Cleveland and Josh to anyone! More

by Michele
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Howard

Jun 10, 2026

Toyota of Cleveland responded

We’re delighted Josh provided knowledgeable help during your purchase of a new Toyota. Thank you for recommending Josh and our team, and congratulations on your new vehicle. Justin Chretien General Sales Manager 423-664-9715

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