Scott Bateman
Service Advisor
Mercedes-Benz of Orange County powered by Benzel-Busch
1 Mercedes Way
Harriman, NY 10926
87 Reviews
Write a Review87 Reviews of Scott Bateman
November 11, 2024
The service was good. I have all my service to my car done at the dealer. I have all my service to my car done at the dealer. More
Other Employees Tagged: Frankie Devita, Scott Cruver, Omar Martinez, Orlando Casale
November 08, 2024
I had the pleasure of working with Victor Parra Vazquez and I can’t say enough about him! Thank you for helping me out into getting my dream car and making the process very easy and quick and most importan and I can’t say enough about him! Thank you for helping me out into getting my dream car and making the process very easy and quick and most importantly thanks for staying after hours for my deal! I had a fantastic experience and I would recommend you to anyone in the market looking for a car! More
November 03, 2024
Don’t trust this place they promised to give free oil change and I had to fight to get free change and I had to fight to get free More
Other Employees Tagged: Frankie Devita, Scott Cruver, Omar Martinez, Orlando Casale
November 02, 2024
Scott is always professional, courteous. He is always determined to get the job done right and has always delivered my cars back in a timely fashion. It feels like your whole staff undernea He is always determined to get the job done right and has always delivered my cars back in a timely fashion. It feels like your whole staff underneath him is the same. More
Other Employees Tagged: Your delivery man Justin and Miguel are fantastic.
October 31, 2024
Very efficient staff members as well as how informative your service advisor and staff were your service advisor and staff were More
Other Employees Tagged: Frankie Devita, Scott Cruver, Omar Martinez, Orlando Casale
October 24, 2024
Horrible experience. Car was dropped off early Saturday for an inspection and I never got the car back until Wednesday. I had advised I ran a diagnostic and it needed a w Car was dropped off early Saturday for an inspection and I never got the car back until Wednesday. I had advised I ran a diagnostic and it needed a wheel sensor so the abs am engine light would clear. Heard nothing Saturday. Monday I was told they have to order this part. Tuesday I call for a follow up and got a call back it may need wheel bearings for $1300. Again this car was running fine. Next I was told it's older and they may need to Thursday and they need to drive to clear the code. I understand clearing the code but now possibly Thursday. Then I'm told I may need to drive it. Wednesday it was finally ready and the bill was nothing I was told about. Extra charges which when I asked were not that much and it was very rushed. The best was I was told hopefully you can afford dinner. Disappointed and my cars are going elsewhere at this point. I do not have the words. Came home to break down the bill myself. More
October 19, 2024
Without a doubt, the best service manager in the country. Every interaction with him has felt personalized, always with clear explanations of repairs pricing, etc. Every interaction with him has felt personalized, always with clear explanations of repairs pricing, etc. More
October 19, 2024
Great customer service and we’re easy to work with. Also, did great work on my car to make sure it was perfect when I got it back. Also, did great work on my car to make sure it was perfect when I got it back. More
Other Employees Tagged: Frankie Devita, Scott Cruver, Omar Martinez, Orlando Casale
October 17, 2024
Very happy with new service manager. Showed care about my concerns and assured me he will do his best to look into issue. Showed care about my concerns and assured me he will do his best to look into issue. More
Other Employees Tagged: Sam Sierra
October 17, 2024
Great service. Fast. Understanding. Just wish repair cost was a little more affordable. Thank you Fast. Understanding. Just wish repair cost was a little more affordable. Thank you More
Other Employees Tagged: Frankie Devita, Scott Cruver, Omar Martinez, Orlando Casale