Scott Bateman

Second car in the family to be serviced recently. Both experiences were top notch. Everything from scheduling to pick up was first rate. Communication was the key. Both experiences were top notch. Everything from scheduling to pick up was first rate. Communication was the key. More

by DWTROADKING Verified Customer Verified Customer

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From initial phone call for repair to pick up, Scott and company were incredible. Scott kept me informed and really went out of his way to provide superior customer service! company were incredible. Scott kept me informed and really went out of his way to provide superior customer service! More

by EFOLKL Verified Customer Verified Customer

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in and out quick had oil and filter, tire rotation what happened to mailer coupons look forward to them. Thanks Ken happened to mailer coupons look forward to them. Thanks Ken More

by JONJON0 Verified Customer Verified Customer

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Very clean, polite staff and organized with their schedule of their service department. My vehicle was successfully serviced cleaned. schedule of their service department. My vehicle was successfully serviced cleaned. More

by BULLAROJAMES Verified Customer Verified Customer

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Had an unsolved issue on my car, tried twice at an other dealership. Scott took my car, solved the issue in a couple of hours. Even had a loaner for the few hours my car was in ! + Scott was very clear in t dealership. Scott took my car, solved the issue in a couple of hours. Even had a loaner for the few hours my car was in ! + Scott was very clear in technical explanations about what was wrong with my car, and patient. More

by maxime Verified Customer Verified Customer

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Wow, I wasn't able to take a nap after service representative Scott coming to the rescue. I had 6 days to A1 service. This location was able to let me come by in 45 mintues when my car said, go to representative Scott coming to the rescue. I had 6 days to A1 service. This location was able to let me come by in 45 mintues when my car said, go to the dealer. I was like thank you God! when you told me to call the dealer. The service appt time has improved. I couldn't believe I was getting out of the service area and sitting in my car in split time. I was tired and needed a nap but rather take one at home rather than the dealer. Thank you, Scott for great service response time. More

by ELVIAEMAIL Verified Customer Verified Customer

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Scott, Thank you again for providing over the top service as well for the loaner as well for the loaner More

by MCABAN Verified Customer Verified Customer

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Scott Bateman, service advisor at Mercedes-Benz of Orange County, has yet again proved to be exceptional in his role and an integral part of the team at this dealership. His customer-focused approach highlig County, has yet again proved to be exceptional in his role and an integral part of the team at this dealership. His customer-focused approach highlights professionalism, attentiveness, communication, and respect for time. Scott goes out of his way to provide thorough and accurate information to his customers, ensuring details are understood every step of the way. The service videos are a unique touch that add to the experience and knowledge-base for customers, complementing the personal interfacing that is necessary for outstanding customer service. The Sales Department is key for getting customers into the dealership; however, the Service Department is crucial in maintaining longevity and sustainability for many years to come. Scott makes this vision a reality. I highly recommend Scott Bateman and the service team at Mercedes-Benz of Orange County/Benzel-Bush in Harriman, New York, near the Woodbury Commons, for all your service needs. I look forward to many more years of working with Scott and his team. More

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Omar was considerate, honest and informative. Never had any anxiety knew I could trust and wait for the job to be done with excellence. Never had any anxiety knew I could trust and wait for the job to be done with excellence. More

by Benz50harris Verified Customer Verified Customer

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Scott always takes exceptional care of me and my AMG. He is courteous and professional from beginning to end. He is courteous and professional from beginning to end. More

by LMARINOFF Verified Customer Verified Customer

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