Sam Heidel
Sam Heidel at Toyota of Rockwall
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Sam Heidel

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
354 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

4 yrs, 7 mos

Industry Experience

17 yrs, 7 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.7

354 Reviews

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354 Reviews of Sam Heidel

March 12, 2025

Dealership Rating
Employee Rating

I was told up front how long it would take to service my vehicle. my experience was with this dealership was pleasant. More

by NIMCHIE.ALCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Mar 12, 2025

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 08, 2025

Dealership Rating
Employee Rating

Great personnel, short waiting time, very knowledgeable, I am always returning to this dealership to have my car serviced, More

by giannifontanot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Mar 09, 2025

Toyota of Rockwall responded

Thank you so much for your kind words, Gianni, and for taking the time to leave us this wonderful feedback!

March 08, 2025

Dealership Rating
Employee Rating

Prompt and Courteous service advisor. Clean dealership. Kept me informed of the work in progress and I was able to view the car in the service bay while being worked on. Well, recommend More

by Billthompson4333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2025

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, Bill, and we hope to see you again!

March 07, 2025

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Employee Rating

Everything went smooth with professional sales reps and mgmt! Would buy again in the near future! More

by soap141
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: JAMES MILLER

Mar 07, 2025

Toyota of Rockwall responded

Thanks for your feedback on your recent visit to Toyota of Rockwall. It's great to hear that we were able to assist you and that you had such a positive experience.

March 04, 2025

Dealership Rating
Employee Rating

Very good work. Great freindly team timeliness. Shuttle sevice. Custo.er service was good. Quick work More

by Varughesesheela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Mar 04, 2025

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

March 04, 2025

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Employee Rating

They modified my oil pan back in November 2024 without my authorization. Now it leaks and they are not standing behind their 12 month 12k mile labor warranty. More

by Markdouglascunninghamthe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mick Schott, Kasey Boysaw , Christian

Mar 08, 2025

Toyota of Rockwall responded

Mark, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 27, 2025

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Employee Rating

We bought our Highlander several years ago. TOR keeps our Highlander in tip top shape where you always feel safe and depend on it to get you anywhere. They also alert us to future service to ta More

by W.HALL26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Feb 27, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 27, 2025

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Employee Rating

They are providing excellent services to me so far. I appreciate it. Always following up. More

by Benny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Feb 27, 2025

Toyota of Rockwall responded

Thank you, Benny, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 26, 2025

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Employee Rating

This dealership is the best place to get or have a car serviced in Rockwall. I have bought 4 vehicles from them and because I am a Uber, Lyft and rideshare driver have had my car serviced there almost ev More

by rvbdallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Feb 26, 2025

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 26, 2025

Dealership Rating
Employee Rating

I’ve go a issue with the transmission we will have to see how it handled Sam has been great More

by mlhud75
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isai Nieto

Feb 27, 2025

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sam met your expectations. Thank you for choosing Toyota of Rockwall. We look forward to having you as a valued customer for many years to come!

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