Sam Heidel

Highly impressed with the customer service of this service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose issue. Technician found other issues I was not aware of that I thought my home dealership should have caught since I just had the tires rotated the first part of January this year. Kacy was busy with another client so Mick asked if he could help. Answered all my questions, didn't make me feel like a "dumb" female which I REALLY appreciated. Gave his suggestions and I had my rear brakes replaced. Highly recommend this service center. I only use dealerships for my cars so that I know Toyota parts are used and I trust them. More

Report | Print

Service is always great. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. More

by valakablack41 Verified Customer Verified Customer

Report | Print

Schedule appointment. Suppose to take 1 hour. Took over 3 hours and was just a tire rotation. Suppose to take 1 hour. Took over 3 hours and was just a tire rotation. More

by Khass1108 Verified Customer Verified Customer

Report | Print

We have always had a great experience with Toyota of Rockwall and make the service manager was really good and working with us since we had to have a Rent-A-Car while the paint was redone on my RAV4 Rockwall and make the service manager was really good and working with us since we had to have a Rent-A-Car while the paint was redone on my RAV4 More

by ddebbie537 Verified Customer Verified Customer

Report | Print

The service was great. They were very quick with my car. I appreciated the call to schedule my follow up. They were very quick with my car. I appreciated the call to schedule my follow up. More

by veronica_araiza15 Verified Customer Verified Customer

Report | Print

Everybody was great, from the service advisor, sam, to the cashiers. Everybody made the service quick! the cashiers. Everybody made the service quick! More

by Wtphuc Verified Customer Verified Customer

Report | Print

The Service Dept installed a new side mirror on my Lexus. I am so glad I did. I brought in a "dinged, scratched, and marked up" door with a dangling side mirror that was knocked off. They did a great job I am so glad I did. I brought in a "dinged, scratched, and marked up" door with a dangling side mirror that was knocked off. They did a great job installing including cleaning up the exterior of the car door. Looked brand new. Thank you. More

by mariemao2004 Verified Customer Verified Customer

Report | Print

Everyone is professional and courteous! When I bring my car in for service, they work fast so I can get out and get on with my day. Love dealing with Toyota of Rockwall! When I bring my car in for service, they work fast so I can get out and get on with my day. Love dealing with Toyota of Rockwall! More

by SHERMOORE726 Verified Customer Verified Customer

Report | Print

After having a terrible experience at a different toyota dealership, i bought my last two vehicles from Toyota of Rockwall. Much better experience. dealership, i bought my last two vehicles from Toyota of Rockwall. Much better experience. More

by CHSHAW66 Verified Customer Verified Customer

Report | Print

Great Service! 100% recommend Toyota of Rockwall TX We have had amazing experiences the times!! 100% recommend Toyota of Rockwall TX We have had amazing experiences the times!! More

by marioeliz122 Verified Customer Verified Customer

Report | Print