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Russell Karli
Russell Karli at Bryan College Station Toyota
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Russell Karli

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.8
50 Reviews

Dealership Experience

1 yr, 7 mos

Industry Experience

5 yrs, 6 mos

Languages Spoken

English English

4.8

50 Reviews

Write a Review

50 Reviews of Russell Karli

March 08, 2025

Dealership Rating
Employee Rating

Don’t follow through. Part of your service staff answers “not my job to help you”. Sad More

by rgriggs0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Randy Dowling, Bobby Hall

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Mar 10, 2025

Bryan College Station Toyota responded

We’re sorry to hear about your experience. That’s not the level of service we aim to provide. We appreciate you bringing this to our attention and would like to discuss it further if you’re open to it. Customer Relations Manager customerservice@purdygroupusa.com

March 08, 2025

Dealership Rating
Employee Rating

knowledgeable and friendly staff are always eager to help you get the right vehicle or the right service. More

by dustinminor1970@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Khurram Ali, Justin Birdwell, James Hutcherson

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Mar 10, 2025

Bryan College Station Toyota responded

Thank you for the great feedback! We’re glad to hear that our knowledgeable and friendly staff were able to help you find the right vehicle and service. We appreciate your kind words! Customer Relations Manager customerservice@purdygroupusa.com

February 19, 2025

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Employee Rating

Russ was great, shot me straight not trying to sell me any xx plus the facility is top notch. More

by rwblansett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2025

Bryan College Station Toyota responded

Thank you for your kind words! We're thrilled to hear that Russ provided you with great service and that you had a positive experience at our facility. We appreciate your feedback and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com

February 18, 2025

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Employee Rating

Based on what I said in my ticket, he called me, and we could fix the problem over the phone. He wasn't just smart, he didn't make me feel like I was stupid or wasting his time. He's not just a great ser More

by Page208dellwood
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We're so glad to hear that the issue was resolved quickly and that our team member made you feel valued and respected. We’re proud to have such dedicated representatives who not only provide great service but also represent our dealership so well. Your feedback means a lot to us! Customer Relations Manager customerservice@purdygroupusa.com

February 06, 2025

Dealership Rating
Employee Rating

I can honestly say there is absolutely no other dealership treating their customers this great Bryan college station Toyota is excellent and the customer service exceeds any charts More

by kimmdft80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zeeshan Devani, Randy Dowling, Justin Birdwell, Bobby Hall, Manny Lopez, Heather Beran, Dustin Holifield

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Feb 06, 2025

Bryan College Station Toyota responded

Thank you for the wonderful feedback! We're thrilled to hear that you had such a great experience with us. Customer service is our top priority, and it's great to know we exceeded your expectations. We appreciate your support and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

February 02, 2025

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Employee Rating

Very good service in a timely manner. I would definitely consider a future vehicle purchase. More

by vikingstx
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

Bryan College Station Toyota responded

Thank you for your kind words! We're glad to hear you had a great experience. We look forward to assisting you with your future vehicle purchase! Customer Relations Manager customerservice@purdygroupusa.com

February 01, 2025

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Employee Rating

Great customer care and great car service. Mr. Justin services both of our vehicles and never have a problem. More

by patterson14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Birdwell, Ron Broesche, Tanner Gregory, Heather Beran

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Feb 03, 2025

Bryan College Station Toyota responded

Thank you for the wonderful feedback! We're thrilled to hear that Justin has been taking great care of both your vehicles. We truly appreciate your trust and look forward to continuing to serve you! Customer Relations Manager customerservice@purdygroupusa.com

January 22, 2025

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Employee Rating

BCS Toyota was very professional and prompt. Great service department but I thought they cleaned your car after the first oil change but the didn’t. More

by GAILLITTLE1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We're glad to hear you had a positive experience with our service department. We apologize for the oversight regarding the car cleaning, and we’ll be sure to pass along your comments to ensure consistency in the future. We appreciate your business and hope to serve you again soon! Customer Relations Manager customerservice@purdygroupusa.com

January 18, 2025

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Employee Rating

Job well done. The service was completed in roughly thirty minutes. Never had that happen before. More

by lihour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2025

Bryan College Station Toyota responded

Thanks for sharing your experience with us! We're glad to hear that the service was completed quickly! Customer Relations Manager customerservice@purdygroupusa.com

January 17, 2025

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Employee Rating

Russel took great care of me yesterday, even though he is not my service tech. I thought I only needed to add air to my tire, but it turned out that I had a nail in the tire. I was on my way out of town and More

by BFREDOMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Rogers

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Jan 21, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience with us! We are glad to hear that Russel provided excellent care and efficiently resolved the issue with your tire. We appreciate your feedback! Customer Relations Manager customerservice@purdygroupusa.com

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