Ross Ricobene

Unfortunately, you can't recommend the dealership as both yes/no it has to be either/or. Yes, I would recommend one person in the service department, Mike. No, I just saw my car on the internet for roughly yes/no it has to be either/or. Yes, I would recommend one person in the service department, Mike. No, I just saw my car on the internet for roughly $10K less than what was quoted to me at the dealership. Oh, it was my purchase with the same Vin, color and interior. I have had an infinity from Orland Park since 2014, but I truly feel I got ripped off with this one. The manager knew the vehicle was priced less online and had hail damage but failed to tell/give me the online price. So much for customer loyalty. Instead, I got the highest price even when I told them what I wanted to spend, it didn't seem to matter to him. There was a lot of back and forth with the price. Financing was unbelievably slow. Truly a different experience this time around. I should have visited the site first and got the car online. This would be my suggestion to anyone looking to purchase a pre-certified vehicle. We need to re-negotiate! More

by diana2tho Verified Customer Verified Customer

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I recently purchased a QX60 from Infiniti Orland Park, and I cannot say enough about the incredible experience I had. Ross (Client Advisor), Eddie (Sales Manager), and Lucas (Business Manager) went above and I cannot say enough about the incredible experience I had. Ross (Client Advisor), Eddie (Sales Manager), and Lucas (Business Manager) went above and beyond to ensure the entire process was seamless and stress-free. From the start, Ross walked me through every detail of the sale and placement over the phone, so when I arrived at the dealership, everything was ready. Eddie and Lucas worked together to streamline the process, ensuring I didn’t have to wait long. By the time I arrived, all I had to do was test drive, sign the paperwork, and drive off in my new QX60! Their professionalism, transparency, and efficiency made this one of the best car-buying experiences I’ve ever had. I felt informed and valued as a customer every step of the way. If you’re looking for top-notch service and a team that truly cares about your experience, I highly recommend Infiniti Orland Park. Thank you, Ross, Eddie, and Lucas, for making car shopping enjoyable and easy! More

by OLD III Verified Customer Verified Customer

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This is a professional team and dealership. Top to bottom, great people. Customer service A+ Top to bottom, great people. Customer service A+ More

by Tom Koert Verified Customer Verified Customer

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Ross was great to work with, no high-pressure sales. Had a small issue with excessive noise when we took delivery, and it was addressed immediately. Had a small issue with excessive noise when we took delivery, and it was addressed immediately. More

by aabucki9958 Verified Customer Verified Customer

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