INFINITI Of Orland Park

The oil change went great. 2 1/2 hours was definitely too long to be sitting there. 2 1/2 hours was definitely too long to be sitting there. More

Great service advisor made sure my vehicle was cleanable and let me know I was finally done and let me know I was finally done More

Murad was very courteous and professional and kept me updated about the status of service to my car. The waiting area was comfortable and quiet. updated about the status of service to my car. The waiting area was comfortable and quiet. More

Google sent me to the old location. Waiting room was like being in a can of sardines. I dont know if doing service out of the nissan building is permanent or temporary but if its perma Waiting room was like being in a can of sardines. I dont know if doing service out of the nissan building is permanent or temporary but if its permanent I will be finding a new service location. I waiting an extra 40 minutes after I was told my car was ready, then had to find a service advisor to get my bill! More

The service for oil change was much faster than usual this time. Waiting area need a second tv. this time. Waiting area need a second tv. More

On Friday, February 20, 2026, at approximately 7:15 am, I took my vehicle in for service at Zeigler Infiniti of Orland Park for an oil change and to address some rattling noise on the driver’s side in the re took my vehicle in for service at Zeigler Infiniti of Orland Park for an oil change and to address some rattling noise on the driver’s side in the rear. At approximately 9:25 am, Robert Garcia, Lead Shop Foreman, approached me and said, “I have some bad news. The noise that you are hearing is coming from your undercarriage, which is completely rusted out in the rear and in some areas in the front. To repair your vehicle would start at $3,000 and could go up to $7,000 depending on what was found during dissembling. Since your car is a 2011 with 210,000 miles on it, it would not be worth the repair. I can’t even weld anything together due to the severeness of the rust and it’s just a matter of time before things start falling off of the vehicle.” He then sent pictures and a video to my email. I began servicing my vehicle with Zeigler Infiniti of Orland Park on February 24, 2017. My last service date was on December 10, 2025. During this time frame, my vehicle has been serviced numerous times, and it has never been brought to my attention regarding the rusting away of my undercarriage. Isn’t that the purpose of regular maintenance? The rust did not appear overnight; it has been a gradual process that should have been noticed by the technicians to avoid the situation that I now face. THIS IS NEGLIGENCE!!! More

Michael was very helpful and the service did not take long. I came in due to the recal. long. I came in due to the recal. More

Same professional services with new merger. I will continue to use the Infinity services in Orland. I will continue to use the Infinity services in Orland. More

Tentative feed back on the progress of my vehicle, inspection, maintenance needed friendly and was available if I had any questions. inspection, maintenance needed friendly and was available if I had any questions. More

I was very pleased with my service. Kevin and his team got me in and out for my no start. Kevin and his team got me in and out for my no start. More