Roger Hess

⭐⭐⭐⭐⭐ I had an excellent experience at Naples Mazda dealership from start to finish. The entire team was professional, knowledgeable, and genuinely cared about making the process smooth and stress-free dealership from start to finish. The entire team was professional, knowledgeable, and genuinely cared about making the process smooth and stress-free. They took the time to answer all of my questions, explained everything clearly, and never made me feel pressured. Customer service was outstanding, and everyone I interacted with was friendly, patient, and attentive. I truly felt valued as a customer. I’m extremely happy with my new Mazda and would highly recommend this dealership to anyone looking for a positive car-buying experience. Thank you for making this such an enjoyable experience! Thank you to my sale agent Juan Carlos Ortiz More

by barbaramctv Verified Customer Verified Customer

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Check-in person very good. 2 hours for an oil change/tire rotation is a long time. Received a video at the end, not during the process like usual. Video stated advisor would 2 hours for an oil change/tire rotation is a long time. Received a video at the end, not during the process like usual. Video stated advisor would be with me shortly and car was going to the wash. No advisor came out. Finally walked into the center on my own. Woman was on her phone and drinking coffee. Didn’t have the correct amount for the check-out. Amount had to be corrected by the check -in person. Fees are ridiculous. Credit card fee is charged along with a fee for balancing tires. Should be the cost of doing business! Have always had a good experience here. It must have been an off day. More

by Kathy Verified Customer Verified Customer

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Service with a smile……. .Job well Done….. Our Mazda is an original, first year model…it has always been serviced by the dealer….. the car is still an excellent vehicle and th .Job well Done….. Our Mazda is an original, first year model…it has always been serviced by the dealer….. the car is still an excellent vehicle and thoughts of replacement are set aside as this one is still providing dependable service. More

by rdahnke1431 Verified Customer Verified Customer

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I had only gone in for an oil change but Joan asked if would like to see any vehicles. I did let him know I was interested in a CX90 and I ended up buying one that same day. It was perfect timing being th would like to see any vehicles. I did let him know I was interested in a CX90 and I ended up buying one that same day. It was perfect timing being there and I’m so grateful for the service we were provided. More

by BRENDAGARCIA916 Verified Customer Verified Customer

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The customer service from Roger and Lexie was great, big improvements since spring of 2025. improvements since spring of 2025. More

by jkosmon Verified Customer Verified Customer

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Friendly, professional service. Service was performed in a timely manner. The determined the cause for the electronic error message. Problem solved! Service was performed in a timely manner. The determined the cause for the electronic error message. Problem solved! More

by WBJANZ Verified Customer Verified Customer

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I like the people I spoke with, the repair was not completed My ac is not operating as it did originally. This is the second repair of the ac The weather is atypical of South West Florida. completed My ac is not operating as it did originally. This is the second repair of the ac The weather is atypical of South West Florida. More

by Htps2tech Verified Customer Verified Customer

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The service providers are very kind and helpful with getting everything done it was long wait tho getting everything done it was long wait tho More

by dhaliastanton6 Verified Customer Verified Customer

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Very responsive to requests and completed service within a very timely fashion. Overall good job. a very timely fashion. Overall good job. More

by louisepurtle Verified Customer Verified Customer

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Everyone made sure that I got to work on time and customer service is a +. customer service is a +. More

by mardelmartinez Verified Customer Verified Customer

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