Roger Hess
Roger Hess at Naples Mazda

Roger Hess

Service Manager

Naples Mazda

6387 Airport-Pulling Rd
Naples, FL 34109

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4.7
325 Reviews
4.7

325 Reviews

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325 Reviews of Roger Hess

June 13, 2026

Dealership Rating
Employee Rating

I like the people I spoke with, the repair was not completed My ac is not operating as it did originally. This is the second repair of the ac The weather is atypical of South West Florida. More

by Htps2tech
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Service Time
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Recommend Dealer
No

June 11, 2026

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The service providers are very kind and helpful with getting everything done it was long wait tho More

by dhaliastanton6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 11, 2026

Dealership Rating
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Very responsive to requests and completed service within a very timely fashion. Overall good job. More

by louisepurtle
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 09, 2026

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Everyone made sure that I got to work on time and customer service is a +. More

by mardelmartinez
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Marta Martinez

June 07, 2026

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Lexie has been absolutely amazing. Such a great customer service ambassador of your brand 1st class More

by Sthieffine2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lexie

June 07, 2026

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The only disappointing thing was the amount of time required to get the service done. More

by DANHARR11
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 31, 2026

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On time, fair prices, thorough inspection I feel that I can trust this dealership to be honest and fair More

by stephenedwards27
Recommend Dealer
Yes

Other Employees Tagged: Roger Hess

May 25, 2026

Dealership Rating
Employee Rating

They took good care of the car! And they and even gave me a loaner! More

by galogoertz4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lexi

May 25, 2026

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Excellent service team. I was literally in and out and they were very thorough and professional with going over every concerns I had with my vehicle. More

by kwilooj24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 20, 2026

Dealership Rating
Employee Rating

Roger was excellent. The oil change and tires rotated took over 2 hours. Then added suggestions which I said yes to which took another hour. More

by Zoom zoom happy owner
Recommend Dealer
Yes

Other Employees Tagged: Roger Hess

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