Roger Hess
Roger Hess at Naples Mazda

Roger Hess

Service Manager

Naples Mazda

6387 Airport-Pulling Rd
Naples, FL 34109

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4.7
306 Reviews
4.7

306 Reviews

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306 Reviews of Roger Hess

April 13, 2026

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Employee Rating

Hats off to the Naples Mazda dealership staff! They know what they are doing. One of the staff who goes the extra mile is Samuel Johnson AKA Fish, for his great customer service. I thank you all f More

by jjeanron
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Trade-in Experience
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Recommend Dealer
Yes

April 12, 2026

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I don’t like they did not let me pick a price on my car. . They saw me in there before to buy the jeep.Then the 2 time in there they sold me the Mazda. The highest price that takes all my money. For the mont More

by Alwaysmiles67
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Andrews

April 10, 2026

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Employee Rating

Service advisor was honest and technician did a great job. I enjoyed the bottled water. Thanks Mazda. More

by Jtancreto
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Recommend Dealer
Yes

April 10, 2026

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Excellent sales agent - our second car purchased with the assistance of John. Service department is first class with on time service and quality work. More

by jmbilik9637
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Recommend Dealer
Yes

Other Employees Tagged: John Lazor

April 01, 2026

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Employee Rating

It’s ok not bad not so good. I still didn’t answers for some of my questions that I asked them More

by youssef
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Recommend Dealer
No

Other Employees Tagged: David Landi , Danniela Alves, Daniel Ortiz, Noah Ryan, Nairoby Torres

March 09, 2026

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Customer service was very pleasant and gave me all information I needed it. Also the mechanic was very informative with the recording he sent me. Thanks More

by MAYLINJ14
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves, Noah Ryan

February 13, 2026

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Employee Rating

Excellent Service. People i worked with were highly professional. I am very happy with my purchase. More

by AANSARI0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Lazor , Danniela Alves, Marcos Gonzalez, Daniel Ortiz, Carolan Pallavicini, Noah Ryan

February 06, 2026

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Employee Rating

Very nice and kept me well informed throughout the entire process. 10/10 would recommend. More

by wyannacb21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Lazor, Phil Falzarano , Danniela Alves, Dustin Davis, Allen Fornalik, Marcos Gonzalez, Carolan Pallavicini, Noah Ryan, Nairoby Torres

February 05, 2026

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Employee Rating

Roger and Racquel Hess and their staff are very responsive to the needs of the customer.it is a joy to bring my Mazda in for service. More

by vdigiorno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves, Kathryn Haenn

January 30, 2026

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Employee Rating

Very friendly staff . Had a great service . The car was done on time and washed . Love having service here. More

by SHOHREH.MOAZAMI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves, Noah Ryan

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