Robert Solis
Robert Solis at Germain Honda of Surprise

Robert Solis | Page 22

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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5.0
217 Reviews
5.0

217 Reviews

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217 Reviews of Robert Solis

October 15, 2024

Dealership Rating
Employee Rating

Your dealership is close to my house, but I wouldn’t come here if I didn’t like your service. I really like how your team is always ready to help and care about the service they provide. More

by JSALAMA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2024

Germain Honda of Surprise responded

Your complete satisfaction is our goal and we are so happy to have you as part of the Germain family. See you next time. Best Regards, Sassha Motz General Manager

October 14, 2024

Dealership Rating
Employee Rating

Robert Solis was professional, courteous and easy to talk to.. However, there is a disconnect between the technicians, service advisor and Carfax since service that was done during the prior week was recomme More

by jjphare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2024

Germain Honda of Surprise responded

Thank you for letting us know that Robert provided quality customer service and for leaving us this feedback regarding your disappointment with your overall experience. Our service manager, David McKee has been trying to contact you to discuss this matter with you. Please give David a call at (602) 875-8650 so he can review your visit with you. Best Regards, Sassha Motz General Manager

October 13, 2024

Dealership Rating
Employee Rating

I have bought three vehicles at this site and they have been fair with all the dealings. The Service department has been good. More

by g.wheeler822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia

Oct 14, 2024

Germain Honda of Surprise responded

Our sales and service teams work hard to ensure your complete satisfaction. Thank you for your business and for choosing Germain Honda of Surprise. Best Regards, Sassha Motz General Manager

October 13, 2024

Dealership Rating
Employee Rating

Courtesy, knowable, concerned for the customer and their needs. Make it easy to come to the dealership More

by gee2bliss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kiara Ruiz, Ty Crews , Adrian Alvarez

Oct 14, 2024

Germain Honda of Surprise responded

Knowing you had a positive experience with our sales team means so much to us all. We wish you many happy journeys in your new Honda. Best Regards, Sassha Motz General Manager

October 12, 2024

Dealership Rating
Employee Rating

Best customer service of any dealership I've been at! Just plain the best Honda to go to! More

by mlugo518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Germain Honda of Surprise responded

It's great to hear that our team made sure your Honda experience was excellent! We appreciate your business and look forward to your next visit. Best Regards, Sassha Motz General Manager

October 12, 2024

Dealership Rating
Employee Rating

Friendly and fast service. Robert explained details and helped me understand what was wrong with my car. I feel the cost was fair More

by rorod1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Germain Honda of Surprise responded

Our team works hard to ensure a positive service experience for all. Best Regards, Sassha Motz General Manager

October 11, 2024

Dealership Rating
Employee Rating

Awesome honest and dependable, treated me like family recommended how I can take care of the car More

by Big RON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Germain Honda of Surprise responded

Your complete satisfaction is our #1 priority. Thank you for being part of our Germain family. Best Regards, Sassha Motz General Manager

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