Robert Solis
Robert Solis at Germain Honda of Surprise

Robert Solis

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
144 Reviews
4.9

144 Reviews

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144 Reviews of Robert Solis

September 01, 2025

Dealership Rating
Employee Rating

Inspection report shows battery health. But, the battery is dead next day after the maintenance in dealer. More

by Chao
Service Price Transparency
Workmanship
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Recommend Dealer
No

September 01, 2025

Dealership Rating
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Robert is always so helpful! Makes the visit easy and stress free! Dealership is always clean and welcoming. Best dealership I’ve ever been too. More

by ellisohana
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Recommend Dealer
Yes

August 29, 2025

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I had an excellent experience working with Robert, my service advisor. He was professional, knowledgeable and very friendly throughout the entire process. Robert took the time to explain everything clear More

by blighty23
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Recommend Dealer
Yes

August 12, 2025

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I had a wonderful and efficient experience at this location. Robert was extremely attentive and helpful. More

by ashlee.dunivant
Service Price Transparency
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Recommend Dealer
Yes
Aug 12, 2025

Germain Honda of Surprise responded

Thank you for sharing your positive service experience. Our team is happy to know Robert ensured your complete satisfaction. Best Regards, Sassha Motz General Manager

August 08, 2025

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Very friendly staff, good water bottle cooler, very helpful and affordable and easy to explain services to customers More

by nickmissler
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ty Crews, Nate Garcia

Aug 11, 2025

Germain Honda of Surprise responded

Thank you for leaving our team this kind 5-star review. We are thrilled you enjoyed a quality experience as your overall satisfaction is our top priority. Best Regards, Sassha Motz General Manager

August 07, 2025

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Employee Rating

Robert provides outstanding customer service. Enjoy working with him. Provide clear explanation of the service performed and recommendations made for my vehicle. Thanks! More

by jon.olander
Service Price Transparency
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Recommend Dealer
Yes
Aug 08, 2025

Germain Honda of Surprise responded

Thanks so much for your thoughtful feedback! We're happy Robert handled your visit with great care and communication. He's definitely an asset to our team, and we're sure he'll appreciate your kind words. Safe travels until next time! Best Regards, Sassha Motz General Manager

August 07, 2025

Dealership Rating
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I appreciated the honesty and knowledge of Robert Solis, who answered all my questions and help me to make a decision in regard to replacing a battery. More

by mirwinm
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante

Aug 08, 2025

Germain Honda of Surprise responded

Thank you for sharing positive feedback on Robert! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's what Robert provided for you. We look forward to your next visit! Best Regards, Sassha Motz General Manager

August 06, 2025

Dealership Rating
Employee Rating

He got my car done in a reasonable time even though I didn’t have an appointment.Outstanding communication. More

by 4ayones
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 07, 2025

Germain Honda of Surprise responded

Thank you for taking the time to share your positive and efficient service experience. We look forward to seeing you next time. Best Regards, Sassha Motz General Manager

August 04, 2025

Dealership Rating
Employee Rating

Reasonable price, alert to my car’s needs, personable, and conscientious service providers word word More

by kgk1130
Recommend Dealer
Yes
Aug 05, 2025

Germain Honda of Surprise responded

Our goal is to ensure 5-star service for all. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

July 28, 2025

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Employee Rating

Great service, the dealer will treat you like family. Love the maintenance team, and their fast work. More

by tristancharbonneau96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2025

Germain Honda of Surprise responded

We thank you for your trust in our team and your kind recommendation. We are so happy to have you as part of our Germain family. Best Regards, Sassha Motz General Manager

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