Robert Phillips

Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no apparent missions. More

by LASCHE19 Verified Customer Verified Customer

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We picked up our car on Friday night. The tire valve covers were missing (after being told they would be replaced), the inside of the car had spots which appeared to be cleaner that were The tire valve covers were missing (after being told they would be replaced), the inside of the car had spots which appeared to be cleaner that were not wiped down but dried in various areas of the interior, and the car had a half a tank of gas. Upon bringing this to the attention of our salesman, I was advised that he saw the same thing on the interior of the car (but made no offer to have it rectified), I was told they do not provide a full tank of gas because it is not a “certified vehicle” and I was told they would get the tire valve covers to me. Not even an apology. With a dealership the size of Russ Darrow, I would think we would receive a better level of customer service. More

by HOUSEOFMORTS Verified Customer Verified Customer

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When I’ve required service it has need completed in a timely manner and the service writers have been prompt and informative. timely manner and the service writers have been prompt and informative. More

by JLOOZE101 Verified Customer Verified Customer

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Bob Phillips is a very helpful Salesperson. He was great throughout the whole process. The rest of the staff was very helpful and informative. He was great throughout the whole process. The rest of the staff was very helpful and informative. More

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Russ Darrow made my new purchase smooth and painless. I would recommend Jason Malloy and Robert Phillips to anyone looking for a vehicle! I would recommend Jason Malloy and Robert Phillips to anyone looking for a vehicle! More

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Great service, great knowledge, we were well taken care of! Awesome team to work with! of! Awesome team to work with! More

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Very clean and welcoming showroom, very helpful sales person, great service dept. have always been pleased with Russ Darror, Madison. person, great service dept. have always been pleased with Russ Darror, Madison. More

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Bob Phillips treats his customers with respect and honesty! He makes sure you are taken care of and love working with him. honesty! He makes sure you are taken care of and love working with him. More

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They were straight forward and helpful. Told us pros and cons. They also gave us a number to contact the salesman with questions. Bob helped me get the minivan I’ve been searching for! Told us pros and cons. They also gave us a number to contact the salesman with questions. Bob helped me get the minivan I’ve been searching for! More

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Great service no pressure and good selection of vehicles to choose from every time I have been there to choose from every time I have been there More

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