Robert Johnson

It took 9 months to get the seat fixed in my 5 year old vehicle. The lack of communication and ability to get ahold of anyone in the service department is a joke. When I finally went to pick up my vehicle, vehicle. The lack of communication and ability to get ahold of anyone in the service department is a joke. When I finally went to pick up my vehicle, the panel under the seat was hanging by off because they “didn’t have the parts”. Incredibly frustrating process and will not be using this dealership for our trade in. More

by jathomas540 Verified Customer Verified Customer

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Southern Ford accomplished my state inspection very effectively. Mr. Johnson was courteous and polite Effecient effectively. Mr. Johnson was courteous and polite Effecient More

by Ponycar1995 Verified Customer Verified Customer

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Fast service. Kept me informed. Called to make sure I knew I was out of tire rotations and inquired if I still wanted the service. Kept me informed. Called to make sure I knew I was out of tire rotations and inquired if I still wanted the service. More

by jcj198282 Verified Customer Verified Customer

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The service team are awesome! They consider your concerns and advise to ensure the best outcome for the vehicle and customer. They consider your concerns and advise to ensure the best outcome for the vehicle and customer. More

by NMAUZONE Verified Customer Verified Customer

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The guys were awsome very professional. They were very knowledgeable in assembly of our bed frame They were very knowledgeable in assembly of our bed frame More

by TPTUCKER8 Verified Customer Verified Customer

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Never called me. Called Southern Ford twice regarding proposed repair identified 1 Dec.2025. Terrible service Called Southern Ford twice regarding proposed repair identified 1 Dec.2025. Terrible service More

by GMPOP1979 Verified Customer Verified Customer

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It took four and a half hours to do a 60 minute job: oil/filter change and rotate tires. Also your multi-point inspection. You wouldn't even listen to me as to how I wanted my tires rotated and the resu oil/filter change and rotate tires. Also your multi-point inspection. You wouldn't even listen to me as to how I wanted my tires rotated and the result required a second trip of 30 minutes into the shop. More

by Bryan Verified Customer Verified Customer

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Very efficient. Super pleasant. Very helpful Great dealership experiences over the years!. Try to really care about me. Super pleasant. Very helpful Great dealership experiences over the years!. Try to really care about me. More

by Janice Verified Customer Verified Customer

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My brand new car got a blowout on I-64. My car was towed to Southern Ford and they could not have been any nicer. From recommending a lunch place to securing our uber to getting me a new ti My car was towed to Southern Ford and they could not have been any nicer. From recommending a lunch place to securing our uber to getting me a new tire and back on the road as quick as possible. The experience was amazing. More

by Jaimegmcclure Verified Customer Verified Customer

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Very pleasant staff. I waited on the car and the work was done in about 1 1/2?hours. I waited on the car and the work was done in about 1 1/2?hours. More

by CRAIGSMITH50 Verified Customer Verified Customer

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