Robert Hall
Robert Hall at Herb Chambers Honda
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Robert Hall

Service Advisor

Herb Chambers Honda

720 Morrissey Blvd.
Boston, MA 02122

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4.8
307 Reviews
4.8

307 Reviews

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307 Reviews of Robert Hall

October 27, 2024

Dealership Rating
Employee Rating

I always receive great service. You can tell everyone who works at the dealership enjoys their job. More

by eyerob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fabian Garcia , Norllin Soto-Hidalgo

Oct 28, 2024

Herb Chambers Honda responded

Thank you for trusting Herb Chambers Honda In Boston with your service needs! We appreciate your kind comments about our team and look forward to seeing you next time. Take care!

October 23, 2024

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Employee Rating

My experience with this dealership is relatively new so I am still evaluating it. I wasn’t too happy with the automated scheduling via phone. As usual with automated service you can’t get a question answer More

by Ydjarreau
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

Herb Chambers Honda responded

Thank you for the review. Your feedback is valuable and will be shared with our team so we can take steps to improve our service & processes where needed. Take care and please don't hesitate to reach out if we can be of assistance again in the future! - Herb Chambers Honda In Boston

October 22, 2024

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Employee Rating

I had a wonderful experience! Robert was amazing!! he as so helpful and kind to me! More

by Djita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Susan Tarquini

Oct 23, 2024

Herb Chambers Honda responded

Djita, thank you for the wonderful review! We're happy to hear Robert took excellent care of you and we hope you won't hesitate to reach out if our Herb Chambers Honda In Boston team can be of service again in the future!

October 19, 2024

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General is very knowledgeable about the recalls and other aspects of my vehicle extremely plate and very knowledgeable More

by wba151030
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 19, 2024

Herb Chambers Honda responded

Thank you for sharing your experience with us! We're glad to hear that our team at Herb Chambers Honda In Boston provided knowledgeable and polite service regarding your vehicle! Safe travels!

October 15, 2024

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Employee Rating

I took my car to Herb Chambers Honda because of indicator lights coming on. They told me that my vehicle needed $8,000 worth of repairs and charged me $200 for the diagnostic. They did not tell me ahead of t More

by mclark493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Susan Tarquini

Oct 18, 2024

Herb Chambers Honda responded

Thank you for the review. I pulled a copy of the repair order after your initial complaint and see that it was approved & signed by you for $189. Please contact me directly if there's any remaining confusion I can address for you. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

October 10, 2024

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Employee Rating

They made an effort to try to patch my tire, even though it could not be patched due to safety reasons they were able to get me two new tires. They really do care about the safety of their customers. More

by Jbolger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Susan Tarquini, Nick Tarquini

Oct 10, 2024

Herb Chambers Honda responded

We're glad to hear that our team at Herb Chambers Honda In Boston prioritized your safety and got you back on the road with new tires. Thanks for sharing your experience!

October 03, 2024

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Employee Rating

Good service. They did what they promised to do. Tural was a great rep and really responsive. More

by Wes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2024

Herb Chambers Honda responded

Thank you for the positive feedback, Wes! We hope you won't hesitate to reach out if Tural & the Herb Chambers Honda In Boston team can be of service again in the future!

October 02, 2024

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Employee Rating

One of the best stuff they take care of the cars very well too love them More

by olgerkorca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Susan Tarquini

Oct 03, 2024

Herb Chambers Honda responded

Thank you for trusting the Herb Chambers Honda In Boston team with the care of your vehicle! We're grateful for your support and look forward to seeing you at your next visit!

September 25, 2024

Dealership Rating
Employee Rating

Amazing customer service during and after purchase. I am especially grateful for Jean for being informative and focused on my needs. He was flexible and helped me understand my options in helping find More

by mahi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fabian Garcia, Chris Purcell, Jean Emile , The cashier was lovely too!

Sep 25, 2024

Herb Chambers Honda responded

Thank you for sharing your experience! We're delighted to hear that Jean and Fabian provided excellent service at Herb Chambers Honda In Boston. Enjoy your new lease, and we appreciate the kind words about our team!

September 24, 2024

Dealership Rating
Employee Rating

Friendlier employees needed. Especially in the service department. Cashier was rude, refused to provide carwash coupon More

by Kiabhearw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Susan Tarquini , Nelson Castillo

Sep 30, 2024

Herb Chambers Honda responded

Thank you for the review. I'm disappointed to hear about your experience and will make sure this feedback gets addressed with the appropriate members of our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

Sep 24, 2024

Kiabhearw2 responded

The prices of a simple service job has tripled over the years here and you never honor your promises to the customers such as quality service or even consistent car washes (for the prices we spend, wow)!! Too much “business” and not enough focus on the actual customer!!

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