Ricky Gushi | Page 16

Ricky made a sometimes unpleasant experience, enjoyable. The team worked quickly to get my deal done, which is appreciated. I am very happy with my purchase. The team worked quickly to get my deal done, which is appreciated. I am very happy with my purchase. More

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I have had a very pleasant experience purchasing my new vehicle. My salesman Skip , who took care of the whole process was an awesome professional . The whole process was smooth and the trade in that I was vehicle. My salesman Skip , who took care of the whole process was an awesome professional . The whole process was smooth and the trade in that I was involved in went flawlessly. I really recommend this dealership and their workers. More

by DAWIDMAL95 Verified Customer Verified Customer

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Ricky was such a good car salesman. No doubt I would buy from him again! He has checked in with me even after I bought the vehicle and is always available for questions. from him again! He has checked in with me even after I bought the vehicle and is always available for questions. More

by tvicario87 Verified Customer Verified Customer

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2nd vehicle we have purchased from Family Hyundai in the last 5 years. Great people at Family Hyundai...Great service at Family Hyundai. We send everyone we know that is looking for a car to Family.. last 5 years. Great people at Family Hyundai...Great service at Family Hyundai. We send everyone we know that is looking for a car to Family.. More

by nsmil81 Verified Customer Verified Customer

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Rick was very helpful and knowledgeable. My husband and I will definitely go back to him if we need another car in the future. Thanks will definitely go back to him if we need another car in the future. Thanks More

by SANDY60441 Verified Customer Verified Customer

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Rick's great! Very happy with my new vehicle. Very friendly place. I'm sure I will be back for the next new vehicle as well. Thanks for all your help! friendly place. I'm sure I will be back for the next new vehicle as well. Thanks for all your help! More

by DJJUSTGROOVIN Verified Customer Verified Customer

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I was happy with the shopping and purchasing part for my new to me car. I was disappointed that I had to bring my car In Twice for service I had owned it for less then two weeks. Although they did repair a new to me car. I was disappointed that I had to bring my car In Twice for service I had owned it for less then two weeks. Although they did repair a couple problems. They did not address two things I asked them to look into. There is a ticking noise when the car is running. This happened when my engine light came on and I brought it in for repairs. there is also another strange new water sound when starting to drive, that happened at the same time. it does stop a few moments while in motion, but returns after stopping and starting again. Even thought I had Sam take it for a test drive so he could hear what was going on the mechanic said Sam didn’t relay my concerns. I don’t know if he did or didn’t but the problems are not repaired to this day. I was informed that the service department would not look into these problems even though I had just purchased the car less then two weeks before this problem began.. I had trusted that the car had gone through inspection before it was put up for sale. I understand it’s a used car but believed that Family Hyundai was a reliable place for me to make this purchase. The I had also informed them that they recorder the mileage on the sales paper 5000 miles less then it truly was, Even though I was given a loaner car while my car was in for repairs. The first one they gave me was not suppose to be loaned out. Something about having to many miles. When I came in to exchange the loaner car, Sam was helping me through the process, I had been waiting for about a half hour and then Went looking for Sam, I was then told that Sam left to run an errand at the bank. He just left me sitting there waiting for him to complete his errands without saying a word to me or thinking about how that interfered with my day. No one made any attempt to help finish the paperwork until I got angry that I was being treated as if what I needed to do was not as important as them doing whatever it was they needed to get done. I had to just suppose sit and wait. I really liked Sam but that was unprofessional to leave waiting for him. I’m just not sure how I feel about recommending the service department when they didn’t address all the issues I asked about. On one hand they did repair a couple things but in the other hand they did not address the other issues I was concerned about. More

by JAX1765 Verified Customer Verified Customer

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Wonderful customer centered service! I feel like I had all my questions and concerns addressed and answered which was especially important to me because purchasing a car is such a stressful event. all my questions and concerns addressed and answered which was especially important to me because purchasing a car is such a stressful event. More

by Corinne Verified Customer Verified Customer

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Excellent customer service and I was impressed with Excellent customer service and I was impressed with Ricky's knowledge of the vehicle and all of the technology features. I will not hesitate to rec Excellent customer service and I was impressed with Ricky's knowledge of the vehicle and all of the technology features. I will not hesitate to recommend Family Hyundai to family and friends. More

by GHEN3406 Verified Customer Verified Customer

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Ricky was terrific. Polite, professional and helpful in every way. He spent extra time with me in instructing me on all the features on my Tucson. He explained everything I asked him about. Sam also was t every way. He spent extra time with me in instructing me on all the features on my Tucson. He explained everything I asked him about. Sam also was terrific. He took good care of me when I brought the car in for the paint protection package to be done. No loaner was available so he had me taken home and even returned my car to me personally as I had no way to get to the dealership to pick it up. More

by PHYLLIMC Verified Customer Verified Customer

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