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Richard Klaben
Richard Klaben | Page 8
President
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
164 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 8 mos
Industry Experience
52 yrs, 9 mos
164 Reviews
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164 Reviews of Richard Klaben
August 29, 2021
Took our truck from a lease to a buy. They had Took our truck from a lease to a buy. They had everything waiting and was effortless. Thank you guys for everything . Keep up the great job. Took our truck from a lease to a buy. They had everything waiting and was effortless. Thank you guys for everything . Keep up the great job. More
by SHVDMONKE
Other Employees Tagged: Steve Stephens, Ken Harris , John Coco III, Gilbert Perrin
August 29, 2021
Chrysler may produce the great vehicles, but it is the great employees at Klaben that put them over the top. Joe Hilliard is great, always treats you like family. Bring back loyalty links, especially great employees at Klaben that put them over the top. Joe Hilliard is great, always treats you like family. Bring back loyalty links, especially for first time Klaben buyers. Once they experience the great service they will always be back. Thank you guys again for everything. More
by SHVDMONKE
Other Employees Tagged: Joe Hilliard , Matt King
August 26, 2021
Chris Hamilton and the Klaben team are the definition of excellence. If you're looking for a vehicle, Chris is the person you want to talk to. excellence. If you're looking for a vehicle, Chris is the person you want to talk to. More
by rbatsch
Other Employees Tagged: Brian Franklin, Christopher Hamilton, Gus Polos
August 16, 2021
We’ve returned to Klaben year after year because of exceptional service and selection! Carl Esker (and Mike Cooney from the Fir store) is the best!!! exceptional service and selection! Carl Esker (and Mike Cooney from the Fir store) is the best!!! More
by Christine M
Other Employees Tagged: Carl Esker, Brian Franklin, Corey Graham, Mike Cooney (Ford), Christine Klaben
August 07, 2021
I had a great experience an got me approved very easily. I would recommend klaben of Kent to anyone I would recommend klaben of Kent to anyone More
by Bruno.anthony10
Other Employees Tagged: Joe Hilliard, Steve Stephens, Timothy Beane, Ken Harris , John Coco III, Casey Shaw
July 11, 2021
Went above and beyond to make sure that I was satisfied! Amazing customer service from Chris and Steve! Very much appreciated! Love the Grand Cherokee! Amazing customer service from Chris and Steve! Very much appreciated! Love the Grand Cherokee! More
by Pbgallagher
Verified CustomerOther Employees Tagged: Steve Stephens , John Coco III, Christopher Hamilton, Kim Rafferty, Casey Shaw, Justin Stinnett
July 03, 2021
Scott made the buying experience painless and very spot on I will buy again from klaben as I have before because you can trust them on I will buy again from klaben as I have before because you can trust them More
by All I wanted was a phone call
Other Employees Tagged: Kim Rafferty, Scott Sobie
June 24, 2021
This dealership has the absolute best customer service I have ever experienced. The employees and Mr. Klaben are very honest, understanding and thoughtful. They will do anything to get your vehicle running have ever experienced. The employees and Mr. Klaben are very honest, understanding and thoughtful. They will do anything to get your vehicle running properly with the upmost respect and transparency. I have gone to other dealerships and auto repair shops in the past, and they have always been very shady. I was expecting more of the same when I brought my truck to Klaben for servicing, but they proved my theory about dealerships wrong with their commitment to customer satisfaction. Both the employees and management will go the extra mile to explain things in detail and honor their price estimates. I finally found a dealership that I can trust, and I will always go to Klaben for future auto repair. Kim was very polite, gave detailed explanations and even offered to give me a ride somewhere while I waited for my truck. I also spoke to Mr. Klaben directly, and I could sense that he was very concerned with my situation. Truly amazing people! More
by Adrian J.
Other Employees Tagged: Kim Rafferty
June 09, 2021
Really was a great experience. thank you everyone for Really was a great experience. thank you everyone for all your help with this purchase. Gilbert is always a great and helpful guy. keep up the g Really was a great experience. thank you everyone for all your help with this purchase. Gilbert is always a great and helpful guy. keep up the great job More
by SHVDMONKE
Other Employees Tagged: Steve Stephens, Ken Harris , John Coco III, Gilbert Perrin
June 03, 2021
Joe Hilliard is always a great service advisor.Thank you Joe Hilliard is always a great service advisor. Thank you for all that you do. Keep up the great job. Great to see Matt back downstairs. Joe Hilliard is always a great service advisor. Thank you for all that you do. Keep up the great job. Great to see Matt back downstairs. More
by SHVDMONKE
Other Employees Tagged: Joe Hilliard
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