Rachel Deck

Covert Cadillac Bee Cave responded

Thank you for bringing this to our attention. We take all feedback seriously and want to ensure we address your concerns properly. However, we don’t seem to have any record of working with a Cesar Kravmaga. Could you please provide us with your actual name or any additional details about your visit? This will help us look into the situation and ensure we resolve any issues. We’re committed to providing the best possible service and look forward to hearing back from you soon.

Covert Cadillac Bee Cave responded

Danielle, Thank you so much for your kind review! We’re delighted to hear that our team at Covert Cadillac Bee Cave was understanding and responsive to your needs, especially with a newborn at home. We know how important clear and flexible communication is, and we’re glad we could make the experience smooth and convenient for both you and your husband. Congratulations on your new addition, and thank you for choosing Covert! We’re here whenever you need us.

Covert Cadillac Bee Cave responded

Lane, Thank you for the fantastic review! We're thrilled to hear that Rachel made such a positive impact on your experience. At Covert Cadillac Bee Cave, we’re committed to matching our customers with the perfect vehicle, and we’re so glad we had exactly what you were looking for on the lot. Thank you for choosing us, and for recommending Rachel and our team – enjoy your new car!

Covert Cadillac Bee Cave responded

Thank you for your great review! We're so glad to hear that our team at Covert Cadillac Bee Cave was quick to respond to your online inquiries and provided a friendly, no-pressure sales experience. We strive to make the car-buying process as smooth and efficient as possible, and it’s wonderful to know we achieved that for you. We appreciate your business and hope you enjoy your new vehicle! Feel free to reach out anytime—we’re here to help!

Covert Cadillac Bee Cave responded

Pablo, Thank you for sharing your fantastic experience with us at Covert Cadillac Bee Cave! We're delighted to hear that Rachel Deck and Sandra Borrego made your car-buying journey seamless, from finding your perfect vehicle to delivering it right to your doorstep. We strive to make every step as efficient and enjoyable as possible, and it's wonderful to know that our team could provide that level of service for you. If there's anything else you need or if we can assist in the future, don’t hesitate to reach out. Enjoy your new vehicle, and thank you again for choosing Covert Cadillac Bee Cave!

Covert Cadillac Bee Cave responded

Santos, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We strive to provide excellent customer service, and it’s clear we fell short in this instance. Your feedback is important, and we take it seriously. We will review your concerns and work to improve our processes to ensure a better experience for all our customers. If you would like to discuss your situation further, please feel free to reach out directly so we can assist you more effectively.

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that Aron provided you with fantastic service and made your vehicle purchase smooth and quick at Covert Cadillac Bee Cave. It's also great to know that our finance team made a positive impression. We truly appreciate your support and look forward to welcoming you back for your next vehicle purchase. Enjoy your new ride!

Covert Cadillac Bee Cave responded

Thank you for your wonderful feedback! We’re delighted to hear that you felt like family during your visit to Covert Cadillac Bee Cave. Our goal is to provide unmatched quality of service and a warm, welcoming experience from start to finish, so it's great to know we achieved that for you. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to seeing you again!

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with the sales, service, and finance teams at Covert Cadillac Bee Cave. Your satisfaction is our top priority, and we’re delighted that our team’s dedication to quality service stood out to you. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!