Rachel Deck
Rachel Deck at Covert Cadillac Bee Cave
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Rachel Deck

Sales

Covert Cadillac Bee Cave

16501 Sweetwater Village Drive Building 2
Austin, TX 78738

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4.7
13 Reviews
4.7

13 Reviews

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13 Reviews of Rachel Deck

November 18, 2024

Dealership Rating
Employee Rating

Not transparent, they lied. Waist of time drive one an a half hour to a place that we thought it was worth it. More

by CESARKRAVMAGA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 19, 2024

Covert Cadillac Bee Cave responded

Thank you for bringing this to our attention. We take all feedback seriously and want to ensure we address your concerns properly. However, we don’t seem to have any record of working with a Cesar Kravmaga. Could you please provide us with your actual name or any additional details about your visit? This will help us look into the situation and ensure we resolve any issues. We’re committed to providing the best possible service and look forward to hearing back from you soon.

November 07, 2024

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Very helpful and responsive! Understand of me having a newborn at home and not responding quickly on my end. Communicated efficiently with both my husband and myself! More

by danielle.waldo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Yoon, Arron Deck

Nov 11, 2024

Covert Cadillac Bee Cave responded

Danielle, Thank you so much for your kind review! We’re delighted to hear that our team at Covert Cadillac Bee Cave was understanding and responsive to your needs, especially with a newborn at home. We know how important clear and flexible communication is, and we’re glad we could make the experience smooth and convenient for both you and your husband. Congratulations on your new addition, and thank you for choosing Covert! We’re here whenever you need us.

October 30, 2024

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Employee Rating

Rachel is absolutely awesome! Highly recommend her. The dealership had exactly the car on the lot that I wanted. More

by LANE.FAUBEL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Oct 30, 2024

Covert Cadillac Bee Cave responded

Lane, Thank you for the fantastic review! We're thrilled to hear that Rachel made such a positive impact on your experience. At Covert Cadillac Bee Cave, we’re committed to matching our customers with the perfect vehicle, and we’re so glad we had exactly what you were looking for on the lot. Thank you for choosing us, and for recommending Rachel and our team – enjoy your new car!

October 24, 2024

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Very quick to respond to my online questions. Everyone at the dealership was friendly and no pressure sales. In and out quickly with our sale. More

by pagejay50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 24, 2024

Covert Cadillac Bee Cave responded

Thank you for your great review! We're so glad to hear that our team at Covert Cadillac Bee Cave was quick to respond to your online inquiries and provided a friendly, no-pressure sales experience. We strive to make the car-buying process as smooth and efficient as possible, and it’s wonderful to know we achieved that for you. We appreciate your business and hope you enjoy your new vehicle! Feel free to reach out anytime—we’re here to help!

October 24, 2024

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Employee Rating

Rachel Deck made the whole process very easy. I contacted Covert Cadillac Bee Cave with a certain vehicle on my mind and Rachel made it happen. I am very pleased with my experience with Covert Ca More

by Pablo Castillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sandra Borrego

Oct 25, 2024

Covert Cadillac Bee Cave responded

Pablo, Thank you for sharing your fantastic experience with us at Covert Cadillac Bee Cave! We're delighted to hear that Rachel Deck and Sandra Borrego made your car-buying journey seamless, from finding your perfect vehicle to delivering it right to your doorstep. We strive to make every step as efficient and enjoyable as possible, and it's wonderful to know that our team could provide that level of service for you. If there's anything else you need or if we can assist in the future, don’t hesitate to reach out. Enjoy your new vehicle, and thank you again for choosing Covert Cadillac Bee Cave!

October 11, 2024

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Alarming Worst experience ever. The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this deal More

by Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 11, 2024

Covert Cadillac Bee Cave responded

Santos, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We strive to provide excellent customer service, and it’s clear we fell short in this instance. Your feedback is important, and we take it seriously. We will review your concerns and work to improve our processes to ensure a better experience for all our customers. If you would like to discuss your situation further, please feel free to reach out directly so we can assist you more effectively.

September 20, 2024

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Employee Rating

Our salesman Aron was fantastic! He is one of the best sales people we have ever had! Is wife is great too! He made purchasing our vehicle very smooth and quick. The finance lady was More

by MINDO0620
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Rojo, Arron Deck

Sep 23, 2024

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that Aron provided you with fantastic service and made your vehicle purchase smooth and quick at Covert Cadillac Bee Cave. It's also great to know that our finance team made a positive impression. We truly appreciate your support and look forward to welcoming you back for your next vehicle purchase. Enjoy your new ride!

September 11, 2024

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Employee Rating

The Quality of service was unmatched as soon as I stepped in till the moment I left, It felt like Family More

by dedonald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arron Deck

Sep 11, 2024

Covert Cadillac Bee Cave responded

Thank you for your wonderful feedback! We’re delighted to hear that you felt like family during your visit to Covert Cadillac Bee Cave. Our goal is to provide unmatched quality of service and a warm, welcoming experience from start to finish, so it's great to know we achieved that for you. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to seeing you again!

September 11, 2024

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Employee Rating

Sales, service, and finance team are second to none. I've really appreciated the quality of service and their focus on my satisfaction. More

by SSMITH06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with the sales, service, and finance teams at Covert Cadillac Bee Cave. Your satisfaction is our top priority, and we’re delighted that our team’s dedication to quality service stood out to you. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!

September 05, 2024

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Employee Rating

Fast and friendly process. Very quick delivery. 1 w 3 4 5 6 7 8 9 More

by jeffsuellentrop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 05, 2024

Covert Cadillac Bee Cave responded

Jeff, Thank you for the great feedback! We're pleased to hear that your experience at Covert Cadillac Bee Cave was both fast and friendly, and that you appreciated the quick delivery. Our team strives to make every step of the process smooth and efficient, so it's wonderful to know we hit the mark for you. If you need any further assistance or have more questions, feel free to reach out. We look forward to serving you again in the future!

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