Bryce Ishak

Covert Cadillac Bee Cave responded

Sam, thank you so much for the fantastic five-star review! We’re thrilled to hear that Bryce Ishak, Kay Mee, Sara Vaughn, and Mike Ojeda all provided knowledgeable, high-quality service and made your experience such a positive one. Your kind words mean so much to the entire team at Covert Cadillac Bee Cave, and we truly appreciate your support!

Covert Cadillac Bee Cave responded

We'd like to provide some additional context for anyone reading this. The vehicle was purchased in October 2025 with 112,000 miles, and it currently has 120,000 miles, reflecting normal use since the sale. Rodent damage of this nature is unfortunately not something that warranties typically cover, as it results from external factors that occur after a vehicle leaves our lot rather than from a mechanical defect present at the time of sale. It's also worth noting that had this been a pre-existing issue, the vehicle would not have passed state inspection and the check engine light would have been illuminated at the time of purchase, neither of which was the case. We did our best to explain this distinction during our conversation with the customer. We stand behind the inspections we perform prior to sale, and we always encourage every buyer, including this customer, to have a vehicle independently inspected if they have any concerns, which is a good practice with any used vehicle purchase regardless of where it's bought. We're sorry to hear about the inconvenience and unexpected cost this caused, and we'd welcome the opportunity to speak further if there's anything more we can clarify or assist with.

Covert Cadillac Bee Cave responded

What a fantastic review and what a great example of our team going the extra mile, literally! We love hearing that Justin and our management team made the entire experience work around your busy schedule, from bringing the vehicle to you for a test drive to working with you on both your trade value and the price of the car. That kind of flexibility and genuine commitment to finding the right solution for each customer is something we are truly passionate about at Covert Cadillac Bee Cave, and Justin is a shining example of what that looks like in action. We will absolutely make sure he and the team hear your wonderful words. Thank you so much for taking the time to share this and congratulations on your new vehicle! We hope you are enjoying every drive and we look forward to welcoming you back anytime you need us.

Covert Cadillac Bee Cave responded

Thank you so much for sharing your experience. We are truly grateful for your kind words and for recognizing Jennifer, our service team, and management for going above and beyond to take care of your XT6. Providing a loaner and delivering your vehicle once the work was completed is all part of our commitment to making service as convenient and stress free as possible. At Covert Cadillac Bee Cave, we believe taking care of our customers does not stop after the sale, and it means a great deal to know you felt that extra effort. We are proud to continue the tradition of serving Austin and the surrounding communities with dedication and care. Thank you for being part of the Covert Cadillac Bee Cave family.

Covert Cadillac Bee Cave responded

Thank you for the kind words and for taking the time to share your experience. We are thrilled to hear that our technicians and service advisors delivered outstanding performance and made such a positive impression. Knowing you plan to return means a great deal to our entire team. Thank you for choosing Covert Cadillac Bee Cave. We truly appreciate your trust and look forward to welcoming you back in the future.

Covert Cadillac Bee Cave responded

Thank you for sharing such a kind review. We are thrilled to know that every visit leaves you feeling right at home and that our team at Covert Cadillac Bee Cave consistently provides the top-notch service you deserve. It is wonderful to hear you enjoy stopping by to test drive vehicles as well, and we are always happy to make the experience fun and welcoming. Your loyalty and trust mean so much to us, and we look forward to seeing you again soon.

Covert Cadillac Bee Cave responded

Thank you so much for your thoughtful review! We’re honored to know that our sales staff provided you with one of the most pleasant buying experiences out of your many vehicle purchases. It’s wonderful to hear that the team delivered a no-pressure, professional approach while helping you secure your Certified Pre-Owned Escalade V and ensuring excellent follow-up after the sale. We truly appreciate your strong recommendation and are grateful you chose Covert Cadillac Bee Cave. We look forward to continuing to serve you with the same level of care and professionalism in the future!

Covert Cadillac Bee Cave responded

Thank you for sharing your positive experience! We’re so glad to hear that our team at Covert Cadillac Bee Cave was able to assist with a loaner car and provide clear guidance throughout the repair process. Making sure our customers feel supported and well taken care of is always our top priority. We truly appreciate your trust in us and look forward to helping you again in the future! 🚗👏

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're so glad to hear that our team at Covert Cadillac Bee Cave has been polite, helpful, and attentive in taking care of both your service and sales needs. Providing a welcoming and supportive experience is what we strive for every day. We truly appreciate your business and look forward to assisting you again in the future! 🚗👏

Covert Cadillac Bee Cave responded

Thank you for sharing your experience. We understand how frustrating and exhausting it can be to deal with ongoing issues, especially when you've tried to be proactive by documenting and reporting them. It’s clear that this situation has caused you a great deal of inconvenience, and we’re sorry you’ve been left feeling this way. While we can’t change what’s already happened, we encourage you to continue working with Cadillac directly regarding the recall and any potential buyback options. They are best positioned to evaluate and resolve concerns at that level. We appreciate you taking the time to voice your concerns and hope you receive a resolution soon.