Rachel Deck
Rachel Deck at Covert Cadillac Bee Cave

Rachel Deck | Page 3

Certified Sales Specialist

Covert Cadillac Bee Cave

16501 Sweetwater Village Drive Building 2
Austin, TX 78738

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4.8
29 Reviews
4.8

29 Reviews

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29 Reviews of Rachel Deck

October 24, 2024

Dealership Rating
Employee Rating

Rachel Deck made the whole process very easy. I contacted Covert Cadillac Bee Cave with a certain vehicle on my mind and Rachel made it happen. I am very pleased with my experience with Covert Ca More

by Pablo Castillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sandra Borrego

Oct 25, 2024

Covert Cadillac Bee Cave responded

Pablo, Thank you for sharing your fantastic experience with us at Covert Cadillac Bee Cave! We're delighted to hear that Rachel Deck and Sandra Borrego made your car-buying journey seamless, from finding your perfect vehicle to delivering it right to your doorstep. We strive to make every step as efficient and enjoyable as possible, and it's wonderful to know that our team could provide that level of service for you. If there's anything else you need or if we can assist in the future, don’t hesitate to reach out. Enjoy your new vehicle, and thank you again for choosing Covert Cadillac Bee Cave!

October 24, 2024

Dealership Rating
Employee Rating

Very quick to respond to my online questions. Everyone at the dealership was friendly and no pressure sales. In and out quickly with our sale. More

by pagejay50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 24, 2024

Covert Cadillac Bee Cave responded

Thank you for your great review! We're so glad to hear that our team at Covert Cadillac Bee Cave was quick to respond to your online inquiries and provided a friendly, no-pressure sales experience. We strive to make the car-buying process as smooth and efficient as possible, and it’s wonderful to know we achieved that for you. We appreciate your business and hope you enjoy your new vehicle! Feel free to reach out anytime—we’re here to help!

October 11, 2024

Dealership Rating
Employee Rating

Alarming Worst experience ever. The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this deal More

by Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryce Ishak, Edgar Rojo, John Yoon , Tom Gordon

Oct 11, 2024

Covert Cadillac Bee Cave responded

Santos, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We strive to provide excellent customer service, and it’s clear we fell short in this instance. Your feedback is important, and we take it seriously. We will review your concerns and work to improve our processes to ensure a better experience for all our customers. If you would like to discuss your situation further, please feel free to reach out directly so we can assist you more effectively.

September 20, 2024

Dealership Rating
Employee Rating

Our salesman Aron was fantastic! He is one of the best sales people we have ever had! Is wife is great too! He made purchasing our vehicle very smooth and quick. The finance lady was More

by MINDO0620
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Rojo, Arron Deck

Sep 23, 2024

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that Aron provided you with fantastic service and made your vehicle purchase smooth and quick at Covert Cadillac Bee Cave. It's also great to know that our finance team made a positive impression. We truly appreciate your support and look forward to welcoming you back for your next vehicle purchase. Enjoy your new ride!

September 11, 2024

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Sales, service, and finance team are second to none. I've really appreciated the quality of service and their focus on my satisfaction. More

by SSMITH06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2024

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with the sales, service, and finance teams at Covert Cadillac Bee Cave. Your satisfaction is our top priority, and we’re delighted that our team’s dedication to quality service stood out to you. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!

September 11, 2024

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Employee Rating

The Quality of service was unmatched as soon as I stepped in till the moment I left, It felt like Family More

by dedonald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Arron Deck

Sep 11, 2024

Covert Cadillac Bee Cave responded

Thank you for your wonderful feedback! We’re delighted to hear that you felt like family during your visit to Covert Cadillac Bee Cave. Our goal is to provide unmatched quality of service and a warm, welcoming experience from start to finish, so it's great to know we achieved that for you. If you need anything else or have any questions in the future, don’t hesitate to reach out. We look forward to seeing you again!

September 01, 2024

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Employee Rating

Had a great experience, everyone was very friendly. We would definitely buy from them again. More

by SID6581
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2024

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear you had a great experience at Covert Cadillac Bee Cave and found our team to be friendly. Your satisfaction is our priority, and we’re excited to assist you with your future purchases. We look forward to seeing you again!

August 31, 2024

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Employee Rating

Great service and customer care! I will always comeback to Covert! For all my car needs. More

by alexandrakenuam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Yoon, Arron Deck, Ira Clark, Adler Guinn , Alexander Davis

Sep 02, 2024

Covert Cadillac Bee Cave responded

Alexandra, Thank you for your kind words! We’re thrilled to hear that you received great service and customer care at Covert Cadillac Bee Cave. Your loyalty means a lot to us, and we look forward to being your go-to dealership for all your car needs. See you again soon!

August 29, 2024

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Employee Rating

Customer service is excellent. Quality of work is second to none and the atmosphere is always friendly and professional More

by hhglkl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Salmela

Aug 30, 2024

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re delighted to hear that you experienced excellent customer service and top-notch quality of work at Covert Cadillac Bee Cave. Our team takes great pride in maintaining a friendly and professional atmosphere, and it’s fantastic to know that this shines through during your visits. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to seeing you again soon!

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