Perry Roeder

As a Mercedes-Benz owner, I have always trusted the brand for its quality and professionalism. However, my recent service experience at Mercedes-Benz of Arcadia has been disappointing. I am sharing thi brand for its quality and professionalism. However, my recent service experience at Mercedes-Benz of Arcadia has been disappointing. I am sharing this factual feedback to help others make informed decisions and to encourage the dealership to improve its service. Incident Details: 1. Service Information: • On November 18, 2024, I brought my 2018 Sprinter 2500 to Mercedes-Benz of Arcadia for a routine B-Service maintenance. 2. Issue Encountered: • On the evening of November 19, 2024, while driving home, I discovered a severe fuel leakage from the vehicle after the service. This posed a significant safety hazard, with the potential to cause a fire. • On November 20, 2024, I contacted the dealership, and the vehicle was towed back for further inspection. 3. Dealership’s Response: • The service team stated that the fuel leakage was caused by a defective fuel filter and not related to their installation or maintenance work. • However, the leakage occurred within 30 minutes of leaving the dealership, leading me to question whether the installation process or post-maintenance inspection was thorough enough. My Concerns: • Safety Hazards: A fuel leakage during operation is a critical safety issue that could have endangered my life and the safety of others on the road. • Accountability: While the dealership attributed the issue solely to a defective component, the timing and nature of the leakage suggest that installation or inspection may also have been factors. • Customer Experience: The handling of this situation has undermined my trust in the safety and reliability of my vehicle and the service provided by Mercedes-Benz of Arcadia. My Requests: 1. I urge Mercedes-Benz of Arcadia to review this incident thoroughly and implement measures to prevent similar issues in the future. 2. I hope Mercedes-Benz headquarters will also review this matter to ensure that the dealership’s service process meets the brand’s high standards. Conclusion: I am sharing this review in hopes that Mercedes-Benz will take this matter seriously and work towards providing better service and safety for all customers. Despite this experience, I still believe in the Mercedes-Benz brand and hope this issue will be resolved appropriately. More

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BEWARE! !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accid !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accident, while the car never had an accident unless they test-drove it and ran into an accident. The service manager is extremely rude and unprofessional. Don't trust this place unless you want to fix one problem and get several other problems that will cost you a lot of money. More

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This is our third go-around with Rusnak Mercedes Benz Arcadia. The staff is friendly and the service is impeccable. From sales to service it is always a pleasure visiting Rusnak Mercedes-Benz Arcadia. Arcadia. The staff is friendly and the service is impeccable. From sales to service it is always a pleasure visiting Rusnak Mercedes-Benz Arcadia. More

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Superb customer service and great selection of vehicles. Sales staff are always willing to show inventory not listed on website. Sales staff are always willing to show inventory not listed on website. More

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Great Service great people. Scott helped me out with my needs. I really appreciated the great jobs he did. Scott helped me out with my needs. I really appreciated the great jobs he did. More

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From front desk to service everyone is great and very helpful and go out of the way to help me w my new car took time to fix two things for me and show me how while I made a appt. Going back NXT week fo helpful and go out of the way to help me w my new car took time to fix two things for me and show me how while I made a appt. Going back NXT week for my oil service Mr. Rusnak (my sis Mayfield great friends w Liz god bless her) you have a great team over in Arcadia!! More

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Staff is always pleasant to interact with. Drop off and pick up has been easy every time. I bring both my personal and work vehicles here. Drop off and pick up has been easy every time. I bring both my personal and work vehicles here. More

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The only dealership I go to for Mercedes. Their customer service is top notch and they make you feel so special - they truly care about their clients. It was a great and easy car buying pro Their customer service is top notch and they make you feel so special - they truly care about their clients. It was a great and easy car buying process. This is the only place that I'll continue to come to for my future cars. More

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This is my second vehicle purchase/lease with Rusnak! Amid the pandemic, Denise Justice remained as patient, professional, and courteous as she was with my first purchase/lease. Words can’t express the e Amid the pandemic, Denise Justice remained as patient, professional, and courteous as she was with my first purchase/lease. Words can’t express the extraordinary customer service she provided including helping me to search and find the perfect vehicle during these unprecedented times. Because of my positive experiences with Denise Justice and service department (Perry Roeder) I will hands down, continue to do business with and commute 30+ miles to purchase and service my Mercedes with Rusnak of a Arcadia, even tough though there is a dealership within 5 miles from my home.Thank you is not enough! More

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Rusnak Mercedes is above all the rest in its class! I m a Mercedes Benz owner for life the Arcadia Store is My New home! Mercedes Benz owner for life the Arcadia Store is My New home! More

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