Yohan Chen
Yohan Chen at Mercedes-Benz of Arcadia

Yohan Chen

Service Sales Advisor

Mercedes-Benz of Arcadia

101 N Santa Anita Ave
Arcadia, CA 91006

Contact Me
4.2
26 Reviews

Dealership Experience

7 yrs, 11 mos

Industry Experience

26 yrs, 5 mos

Languages Spoken

English English

Mandarin Mandarin

4.2

26 Reviews

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26 Reviews of Yohan Chen

February 21, 2026

Dealership Rating
Employee Rating

They know what you need and will always get the jobs done for you and your family. More

by Kit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Mercedes-Benz of Arcadia responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 29, 2025

Dealership Rating
Employee Rating

The staff are attentive and courteous. Yohan Chen/Arcadia Service Advisor is very thorough, meticulous & adaptable to the needs of the customer. More

by Lilibeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Mercedes-Benz of Arcadia responded

Hello Lilibeth, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

October 29, 2024

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Employee Rating

BEWARE! !! They damaged our car, and we received the car back with a major problem that had never happened before. They told us the damage was due to an accid More

by SabberF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 01, 2024

Mercedes-Benz of Arcadia responded

Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us so we can understand your situation better to try and turn your experience around. Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

October 24, 2024

Dealership Rating
Employee Rating

Guys, if you’re looking for a great service advisor for you MBZ look no further. Yo Hong Chen at Arcadia MBZ is the best I know. Reason 1: He think for t customer’s benefit . Do what’s necessary for the c More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2024

Mercedes-Benz of Arcadia responded

Hi David, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

May 14, 2024

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Employee Rating

Sales person are very patient and honest . Service is very good and very detailed. Best dealer in town More

by Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Billy Kwan, Kevin Wang

May 16, 2024

Mercedes-Benz of Arcadia responded

Hi Peter, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do! Mark Umutyan General Manager mumutyan@rusnakautogroup.com (626) 462-3000 https://www.rusnakarcadia.com

January 12, 2024

Dealership Rating
Employee Rating

Very good service, I would recommend to my family and friends,thank you very much More

by niuna0720
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bruce Chang, Billy Kwan , Linda Z Li

Jan 15, 2024

Mercedes-Benz of Arcadia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2023

Dealership Rating
Employee Rating

Rusnak Arcadia is a first rate organization. From the moment I requested assistance with buying a car I was given every courtesy and ended up buying a beautiful Mercedes that day. My experience More

by maryrtuck6
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jay Cao

October 27, 2023

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Employee Rating

Excellent customer service Car delivered when promised Very attentive personnel Very clean environment Very nice loaner car More

by Lxs4jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 21, 2023

Dealership Rating
Employee Rating

Great, smooth and pretty quick experience. . All questions that I had are answered. Highly recommend. More

by Saenzmonica
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Katrina Morris, Michael Marsh , Allen Hsiang, Denise Justice, Christie Rutherford, Andy Tan

January 30, 2023

Dealership Rating
Employee Rating

This is the best dealer I have been dealing with. Mr. Yohan provides wonderful service and is very professional. He is detail-orientated and with great manners. He proceeds timely service and alwa More

by Llc653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Hung

Feb 02, 2023

Mercedes-Benz of Arcadia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Arcadia! Please don't hesitate to reach out if there's anything additional we can do for you. Take care! Antony Chandler General Manager achandler@rusnakautogroup.com (626) 462-3014 https://www.rusnakarcadia.com

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