Pam Koglman
Pam Koglman at Ken Ganley Ford Parma

Pam Koglman | Page 24

Sales Consultant

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

Contact Me
4.9
332 Reviews

My greatest joy in selling cars is that I am able to help people achieve a goal, whether it is selling a new or pre-owned vehicle. The smiles and the “Thank Yous” that I receive from satisfied customers make me feel good about my job. Please stop into Ganley Ford West and ask for me I would like to help you achieve your goal too!

Dealership Experience

13 yrs, 10 mos

Industry Experience

13 yrs, 10 mos

4.9

332 Reviews

Write a Review

332 Reviews of Pam Koglman

October 22, 2022

Dealership Rating
Employee Rating

Pam was amazing. Extremely knowledgeable about the product very happy customer, would go there again. More

by daveisblessed2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Nick Feruito

Oct 24, 2022

Ken Ganley Ford Parma responded

Dave, It's fantastic to hear that Pam provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

October 22, 2022

Dealership Rating
Employee Rating

Was a quick, easy, and simple process to finally purchase my 1st sports car. Truly enjoyed the drive off knowing I achieved 1 of my life goals of happiness. Thanks Pam and the Ford Ganley West team. -Ale More

by alexsalgado001
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito , Dave Moga

Oct 24, 2022

Ken Ganley Ford Parma responded

Alex, Thank you for sharing your experience with us! We're happy to hear it went well working with Pam, Dave, and Nick. We hope you enjoy your new vehicle. We truly appreciate your feedback!

October 07, 2022

Dealership Rating
Employee Rating

People were friendly and professional. They went out of their way to match me with a good car that met my needs. The process was quicker and more efficient than other dealerships that I ha More

by Tilton44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2022

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

October 02, 2022

Dealership Rating
Employee Rating

Pam is the best salesperson. She cares and was able to answer all my concerns. My only problem was the delay in paying off my old vehicle. She helped me get.answers. More

by Knoxwife19
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Nick Feruito

Oct 03, 2022

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Pam here at Ken Ganley Ford West.

August 10, 2022

Dealership Rating
Employee Rating

Had a great experience at Ken Ganley Gord west everyone was extremely helpful and got me into the car I wanted. More

by john.ogrady.23
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito

Aug 11, 2022

Ken Ganley Ford Parma responded

John, Thanks for your feedback on your recent visit to Ken Ganley Ford West. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

August 08, 2022

Dealership Rating
Employee Rating

Pam & Brandon were really great & helped me get the truck I really wanted. Dealership were patient & helpful during the process of picking up my ordered truck. More

by NBruce
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito, Tracy Sapienza , Brandon Taylor-Mitchell

Aug 08, 2022

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

August 07, 2022

Dealership Rating
Employee Rating

A very wonderful experience; we appreciate all of the assistance given. Will definitely go back for our next vehicle!!! Thankyou More

by sixty9stang@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Nick Feruito

Aug 07, 2022

sixty9stang@gmail.com responded

We had a fantastic experience very comfortable very professional exactly what we were looking for

August 07, 2022

Dealership Rating
Employee Rating

7/27 purchased vehicle. 7/31 check engine light comes on. I leave messages via email and text expressing I would like a phone call on Monday. 8/1 I call around 11 a.m. since More

by Bug
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Morgan Gallagher, Tracy Sapienza , Nick Seminatore

Aug 08, 2022

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Aug 12, 2022

Bug responded

8/8 4:16 pm Nick from the service department calls to tell me my car is expected to be ready tomorrow. I ask him to do the e check since I cannot register the vehicle. He said that because it's a catalytic converter they are replacing it might fail the e check until up to a FEW WEEKS later. I wish I was joking. 5:52 pm a man calls. I can't make out his name Blaze??. He says his person who watches internet reviews brought this to his attention. I ask him to please spell his name since I misheard it and he replies "What do you want" so I start saying what I put in my review and he said "yeah yeah about the car you bought on the 25th. What do you want us to do." So I tell him what Nick just told me and he said that where he's from they don't do e checks and it's not normally something they do but they will drive my car for a bit to see if they can reset some switch so I can pass an e check and they will attempt to do one. It felt like he was annoyed that he needed to address the issue at all. It just seems like selling a car that cannot pass an e check in a county that requires an e check is a bit shady, but that's not blaze or whatever's problem. 8/11 Nick calls to let me know my car is ready 8/12 Nick is able to give me a passing e check for the vehicle and it's fixed! He also explained that unfortunately during the replacement of the catalytic converter the windshield was broken and they also replaced it. I also asked him to reset the change oil indicator since it was on and he got me all set and on my way. Overall I want to say Pam and Nick super pleasant easy to deal with. Whoever is answering phones and passing along information isn't and it seems to be a lot of different people.

July 28, 2022

Dealership Rating
Employee Rating

This is our 4th car purchase and/ or lease from Ganley Ford. Their entire team from start to finish is courteous, friendly, knowledgeable and very helpful. I would highly recommend them to anyone in the More

by Vdidonna
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Morgan Gallagher, Nick Feruito

Jul 28, 2022

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

July 21, 2022

Dealership Rating
Employee Rating

Pam was super knowledgeable about the vehicle I purchased. She broke things down into understandable language for me and was very patient. I would recommend Ken Ganley to anyone and Pam Koglman esp More

by Gierlachr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2022

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave this wonderful feedback for Pam and Tony. We hope you enjoy your new vehicle!

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