Orlando Gomes

Worst customer service experience I’ve had. I felt pressured to leave a 5-star review when I purchased the vehicle. After the sale, communication completely stopped. I’ve called numerous tim I felt pressured to leave a 5-star review when I purchased the vehicle. After the sale, communication completely stopped. I’ve called numerous times just to get basic answers, and most of the time nobody responds or returns calls. I recently visited the dealership on a Saturday to request some documents. I was told I needed to come back Monday through Friday, which is understandable. However, the staff were rude and unhelpful. What makes it more frustrating is that when they were selling me the car, they were happy to process everything on a weekend. But when I needed assistance after the sale, the level of service was completely different. Once they have your money, getting support becomes extremely difficult. Based on my experience, customer service after the sale is very disappointing. More

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We purchased a 2024, leftover but new Santa Fe on 8-11-25 from Grieco Hyundai in Johnston, RI. • Experienced front brake vibration, chip in the paint on front left door and blind spot cameras wo 8-11-25 from Grieco Hyundai in Johnston, RI. • Experienced front brake vibration, chip in the paint on front left door and blind spot cameras working intermittently. • When we called for service and demanded a loaner we were told we had to wait until 8-29-25 for a loaner to be available. • Into garage 8-29-25. Several updates for diagnosing, ordering parts and waiting for parts. We were told there were recall issues as well and we won’t get the car back until late next week or early the next. Recalls known on a brand new car? Might get the car back 9-22-25 maybe? This is totally unacceptable considering that his was a brand new car. Had 76 miles on it. We’ve had the loaner longer than our car. We are requesting a full buy back with the total loan being paid. We put down over $23k We have yet to hear back from the dealership. In my 45 years of purchasing cars I’ve never had such a nightmare experience like this. I will never buy another car from these guys. There have lousy customer service once they sell you the car. More

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The best dealer always,come to see Orlando Gomes the best one.i just bought my number 6 car.I loved one.i just bought my number 6 car.I loved More

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My experience was great. Orlando was very informative. I like how fast he was able to get me in a better vehicle. I will recommend again. Orlando was very informative. I like how fast he was able to get me in a better vehicle. I will recommend again. More

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Orlando is the best he is so willing to work with me with a tight budget that I have I know it’s hard to do but he didn’t snow ball me which is rare so I will always deal with Orlando way to go Orlando a tight budget that I have I know it’s hard to do but he didn’t snow ball me which is rare so I will always deal with Orlando way to go Orlando I will see you again best 11 years working with you More

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This is the second vehicle that I purchased with Orlando. He has been very attentive and knowledgeable about the vehicles and has accommodate our needs. He has been very attentive and knowledgeable about the vehicles and has accommodate our needs. More

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Great experience with entire transaction. All colleagues were exceptional. Will be using this dealership with all future transactions. All colleagues were exceptional. Will be using this dealership with all future transactions. More

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Excellent customer service. Orlando Gomes was excellent, very personable and helpful. Best deal I've gotten while shopping for a car! Orlando Gomes was excellent, very personable and helpful. Best deal I've gotten while shopping for a car! More

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