Orlando Casale | Page 3

Good customer service . First time here for me . Omar take care of me and he did great . Thanks so much First time here for me . Omar take care of me and he did great . Thanks so much More

by MANABE0802 Verified Customer Verified Customer

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They are professional courteous and most of all, fair. They dont try to upset you on things you dont need. They dont try to upset you on things you dont need. More

by jdistelburger Verified Customer Verified Customer

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For Me, This Rating Is About More Than Omar Martinez Because There's A Lot Of xx Going On In That Dealership, And It Is DEFINITELY BIGGER THAN HIM!!! I Have Experienced Too Many Inconsistencies At MBOC, Because There's A Lot Of xx Going On In That Dealership, And It Is DEFINITELY BIGGER THAN HIM!!! I Have Experienced Too Many Inconsistencies At MBOC, Starting With Prices Charged For Services, And Being Overcharged For Products I Didn't Need In The First Place, But No One Wants To Talk About That, And, Don't Even Get Me Started On The Incomplete Service B I Was Charged The Full Amount For Back In May, After Dropping My Car Off Early In The Morning, Just To Come Back At The End Of The Day, To See My Car Sitting Off To The Side With The Windows Up, And Omar Had NOTHING To Do With That. You Get A Loaner Vehicle And Now Your Time Is MBOC's Time, While Your Pockets Are Being Pilfered, And I Am OVER IT!!! There Is An Inherent Lack Of Accountability And Professionalism And The Service Is Not Living Up To The Brand. I Have Been Subjected To Coming In To The Dealership, Then Returning Because Of Issues Created While My Car Was At The Dealership...I Have Yet To Experience A ONE AND DONE Situation At MBOC. I Also Believe Unwarranted Claims Have Been Made Against My Tire And Rim Coverage, And I Voiced This To The GM, Among Other Issues And WHY DID I EVEN BOTHER??? I Was Told He Would Research All Of My Services And Claims And Make Things Right For Me, But I Have Heard NOTHING Since, Even After Seeing Him For The Second Day In A Row That Week. My Car Was Towed Back To The Dealership Two Weeks Ago On Friday After Picking It Up The Day Before After Having My Tires Replaced. There Was Almost 10 Extra Lbs Of Air Put In My Tires, Yet Again, My Insurance Was Charged, This Time For 2 Tires. I Still Have Yet To Receive The Refund I Was Told Would Be In The Mail For The Towing Of My Vehicle To The Dealership Two Weeks Ago, And When I Emailed Orlando About It, Requesting That The Check Be Mailed To My PO BOX, Since It Was Going To Be 2-3 Weeks Before It Would Be Sent, Per His Words In His Email To Me, And I Was Told That "Unfortunately" The Check Had Been Mailed To My Physical Address, Which I Did Not Wish For...I Have Been Asking Since I Purchased My Car That ANY AND ALL CORRESPONDENCE From Merecedes Benz Be Sent To My PO BOX, And When I Let Orlando Know That Inconsistencies Are The Reason Why I Have A Hard Time Trusting Most Of The People At MBOC, He Had The Audacity To Come Across As If I Have Been "Supported" By His Team, While Being Hard To Please (in so many words), But Who Could Blame Me When People Are Constantly Lying, Stealing, And Manipulating Situations, And It's Not Just The Service Dept. All I Get From Orlando Is Meager Attempts To Explain Away The Issues And The Blatant Disrespect I Have Repeatedly Endured At MBOC. Even With My Last Two Visits, And This IS About Omar...The Day I Came In For The Two Front Tires, One With Two Bubbles On One Tire And Air Leaking From What I Believe Was The Air Valve On The Other, Which They Initially Tried To Pass Off As A Nail Until I Had To Go Back The Next Morning. And All Of A Sudden, The Rims 'Supposedly' Had Cracks In Them That I Could Not See, Especially With The Tires Still On The Rims...LIES!!! On Saturday, The Morning After I Had My Car Towed In To MBOC, My Phone Was Alerted At 8AM That My Doors Were Unlocked, So I Called At 8:30. I Got Nothing But The Run-Around All Morning And Afternoon. I Had Scheduled An Appt. Friday Evening As I Sat Stranded On The Palisades Parkway, And I Felt That Omar Was Purposely Holding Me Off As Retaliation For Our Clash A Week Prior, Claiming He Was Waiting For Authorization...I Saw The Time, Literally And Figuratively And I Ended Up Calling The Tire Ins. Co. And Got The Authorization Myself In 2 Minutes Then Connected A 3-Way Call For The Rep. To Speak To MBOC Directly...Disgraceful!!! Omar Needs To Check The Customers' Info Before He Speaks Because He Has A Tendency To Speak Inaccurately, Something I Have Experienced With Him Twice. There Are Some People At MBOC Who Need To Be Sent Out For Training. More

by Delicious3819 Verified Customer Verified Customer

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Omar was fantastic! Clear communication from start to finish. The technician was great and the video really clarified what service was needed. I would give 10 stars if I Clear communication from start to finish. The technician was great and the video really clarified what service was needed. I would give 10 stars if I could to the entire dealership. More

by Richie970 Verified Customer Verified Customer

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I waited until I could drive from Durham, NC to Harriman, NY for this service; I've tried the Durham MB and I did not find it as homey, attentive, or timely - they were good, but just okay. I've had a few v NY for this service; I've tried the Durham MB and I did not find it as homey, attentive, or timely - they were good, but just okay. I've had a few visits as Omar as my Service Department rep and he is the best at getting me checked in/out, checking on me just because, and keeping me updated. More

by ashley.hutson Verified Customer Verified Customer

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Clean neat quick very polite nice waiting area very professional Washed the car and overall very satisfied professional Washed the car and overall very satisfied More

by RUNOROURKE Verified Customer Verified Customer

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Staff very professional , polite and friendly . Asked for a ride to the mall , I was picked up after shopping with no problems or delays . Service on my vehicle turned out well Asked for a ride to the mall , I was picked up after shopping with no problems or delays . Service on my vehicle turned out well More

by SARAHLEE81369 Verified Customer Verified Customer

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my car was in for 2 1/2 days for 1. 5 hours of diagnostics- tech was unable to provide a solution for under 3000 for an item that broke because of Mercedes crappy design. There was no 5 hours of diagnostics- tech was unable to provide a solution for under 3000 for an item that broke because of Mercedes crappy design. There was no service manager & only Omar on a Monday morning. Your computers were down- which is not uncommon either…. In 6 years there has been an exceptional amount of turnover….. I would be thrilled to have this job! I sold for a few years- but I really would like to learn service. This department needs a boost and some stability! More

by MERIWEATHER28 Verified Customer Verified Customer

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Thanks so much for the loaner vehicle. I appreciated Emari. Keep up the good work!!!!! I appreciated Emari. Keep up the good work!!!!! More

by AMUNGIN1 Verified Customer Verified Customer

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Great dealership and great staff’s Omar is a great guy who goes above and beyond to make sure the customer is satisfied!. The staff try there best to set me up with a loaner car. Great service who goes above and beyond to make sure the customer is satisfied!. The staff try there best to set me up with a loaner car. Great service More

by mrs.redjag ( Hazel James) Verified Customer Verified Customer

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