Orlando Casale
Orlando Casale at Mercedes-Benz of Orange County powered by Benzel-Busch

Orlando Casale | Page 2

Service Manager

Mercedes-Benz of Orange County powered by Benzel-Busch

1 Mercedes Way
Harriman, NY 10926

Contact Me
4.8
118 Reviews

Dealership Experience

9 yrs, 3 mos

Industry Experience

36 yrs, 8 mos

Specialties & Trainings

Career Development and NADA Professional Management Series, Parts and Service

4.8

118 Reviews

Write a Review

118 Reviews of Orlando Casale

January 29, 2026

Dealership Rating
Employee Rating

Staff at this dealership is first class. Omar is always professional and addresses any issues I have with vehicle. I highly recommend this dealership. More

by Karen Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

January 25, 2026

Dealership Rating
Employee Rating

Be prepared to wait all day for your car even when you have an appointment. More

by SBADENDYCK
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Omar Martinez

January 14, 2026

Dealership Rating
Employee Rating

This second experience I had with the service department was excellent. Greeted promptly, Omar went over what was to be done. My loaner was ready. Orlando, the Manager, greeted me also. Tires, inspection, More

by mnewell0293
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

January 03, 2026

Dealership Rating
Employee Rating

The service was great and the attention provided was excellent . The staff that attended to me was very knowledgeable. More

by Brklyn3984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

January 01, 2026

Dealership Rating
Employee Rating

All the required repairs and the inspection were done properly, reasonably quickly, and for a good price. More

by MEGATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

January 01, 2026

Dealership Rating
Employee Rating

easy to make an appointment staff friendly and helpful minimal time spent waiting just a great experience getting my car serviced - will recommend the dealership to others thank you More

by DANIELACLOUTIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

December 30, 2025

Dealership Rating
Employee Rating

The OCMB service team is beyond excellent! ! Omar and Orlando have succeeded in assisting my family expectations over and over More

by CRAIGNOLLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

December 20, 2025

Dealership Rating
Employee Rating

Being there that day was the best part of my entire day! Go figure! Omar went above and beyond as well as everyone else. They make you feel like family! More

by dinacbarnhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

December 19, 2025

Dealership Rating
Employee Rating

The staff members are awesome! They have always approached me along with other car owners, w/courtesy and professionalism. More

by RUFF228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Taccetta, Omar Martinez , Connor, Miguel and everyone else

December 15, 2025

Dealership Rating
Employee Rating

Omar Martinez there when I need help I call he says, I got you.It's a beautiful thing. Mercedes bands of Orange County. What more can I say? Top Notch. More

by TMURRAY2794HUH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Omar Martinez

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