Nick Shellberg

Very helpful great dealership, everything we need help with they always help out, 10 out of 10 with they always help out, 10 out of 10 More

by KAMINSKII18 Verified Customer Verified Customer

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Initially I was not going to respond but since I keep getting the survey I’ve decided to share my experience. In July I purchased a used 2022 BMW X2, this was my first time at BMW Orland. When I came getting the survey I’ve decided to share my experience. In July I purchased a used 2022 BMW X2, this was my first time at BMW Orland. When I came in there were two guys talking, no one asked if I need help, I walked passed them and ended up at the register. A lady told me that I needed to speak to one of the two guys that I just passed. Nick was one and I didn’t get the name of the other guy. In my opinion Nick was not very approachable, I tried to have small talk but as a first time owner and customer I didn’t get that warm, cozy feeling. I felt like I was a bother, I felt like my pre owned BMW was not worthy lol. Nick told me it would be several hours before my car was ready. I told him that I was going to go to Best Buy to kill some time. I expected that he would have asked me if I needed a ride but I didn’t get that extension of courtesy l, so I walked. I got his call to say the car was ready and I walked back. When I got back, I asked Nick if BMW had the capability of dropping off and picking someone up? If they in fact didn’t want to sit and wait in the showroom for 3 or 4 hours. This is something that I grew accustomed to with Lincoln. His response was that if there is an available porter then it’s a possibility. I just think he could have said that when I told him I was walking. Something like, we offer this service but unfortunately right now we are unstaffed or there is no one available to take you or pick you up. I just feel the customer service aspect that I expected for a BMW dealership was not there and I’ll just spend my money somewhere else. Sincerely Thomas Phelps tphelps66@yahoo.com More

by TPHELPS66 Verified Customer Verified Customer

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I drive out of my way to service my BMW at this dealership. Great service. dealership. Great service. More

by SEANPSWEENEY Verified Customer Verified Customer

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Went in their for a oil change on November 8 2024, they were so concerned about me getting new brakes which I just got a year ago making all the reason I need new brakes took the tire off and everything to were so concerned about me getting new brakes which I just got a year ago making all the reason I need new brakes took the tire off and everything to sell these brake pads that on Monday November 11, 2024 my dashboard lights up with warning ⚠️ about needing coolant then when I called to talk to a manager he lies about the weather and his car does this all the time, mines never done this and this is the fourth winter I’m going into with my car, I had to call another BMW dealership to make sure I wasn’t going crazy and they tells me they just didn’t add it and was supposed to, I know once the manager said just come back we will add it I knew they messed up cause when is bmw given out free anything please just go to westmont to get your service done cause orland is money hungry More

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Greeted at the car, provided courteous service and I was out of the dealership quickly. out of the dealership quickly. More

by INGRID Salzer Verified Customer Verified Customer

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James is an exceptional service advisor. He always takes great care of me and my vehicle. He's knowledgeable, professional, and goes the extra mile to ensure a positive experience. He always takes great care of me and my vehicle. He's knowledgeable, professional, and goes the extra mile to ensure a positive experience. More

by BRIAN_BOLTON Verified Customer Verified Customer

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I appreciate the service is available ASAP. I have came in get topped off and it was fast as easy. I was able to get going quickly. I have came in get topped off and it was fast as easy. I was able to get going quickly. More

by JAGUARPROPERTY7 Verified Customer Verified Customer

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Outstanding service and speed! Knowledgeable, friendly staff! I would highly recommend to any of my friends and family! Knowledgeable, friendly staff! I would highly recommend to any of my friends and family! More

by RINGONTHERAIL Verified Customer Verified Customer

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I still having the same problem took vehicle in 10/23/2024 nothing better have to bring it back in 10/23/2024 nothing better have to bring it back in More

by CAMPBELL.TRACEY1010 Verified Customer Verified Customer

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My service advisor Nick (helped me in place of James/Richard yesterday) was great. Very knowledgeable & efficient without trying to upsell me anything during my time there or any of the other thin James/Richard yesterday) was great. Very knowledgeable & efficient without trying to upsell me anything during my time there or any of the other things you normally encounter when visiting the car dealerships. I was there to have work done that was part of an open recall, and I was happy to hear that no further work needs to be done towards the safety quality issue since my car is not eligible after all. Normally one hour timeframe is allowed for this work to be done and yesterday it took two hours total. So it was a bit longer of wait than I expected, but I understand everyone’s busy and I also Didn’t arrive on time so that could’ve been the reason for it as well…¯\_(ツ)_/¯ Overall, I had a positive experience and everyone I had encountered while there was extremely nice and helpful! 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ More

by JOHNDRITA Verified Customer Verified Customer

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