Nermi Santos
Nermi Santos at Herb Chambers Honda
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Nermi Santos

Finance Manager

Herb Chambers Honda

720 Morrissey Blvd
Boston, MA 02122

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4.9
57 Reviews

Specialties & Trainings

Honda Certified

4.9

57 Reviews

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57 Reviews of Nermi Santos

October 28, 2024

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Employee Rating

Myles and Michelle are a great team I had reached out to Myles in a bit of a crisis because my car had crashed out on me. He got me an appointment as soon as possible on the day of I met with Michelle. Mich More

by Dcop3land1185
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michelle, Myles

Oct 28, 2024

Herb Chambers Honda responded

Thank you for sharing your experience with us! We're delighted to hear that Myles and Michelle provided excellent service during a challenging time at Herb Chambers Honda In Boston. It's great to know they helped find the perfect option within your budget, and we're thrilled we could make your birthday extra special too!

October 19, 2024

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Employee Rating

My sales Representative Keith is always giving me the best customer service, best advice and always considerate to my needs and expectations. Finance Manager Nermi was great to work with and very und More

by kimberlyj1586
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Banks-Obanor

Oct 19, 2024

Herb Chambers Honda responded

Hi Kimberly, we're delighted to hear that Keith and Nermi provided you with exceptional service at Herb Chambers Honda In Boston. Thank you for your loyalty, and we look forward to serving you again in the future! Enjoy your new ride!

October 07, 2024

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Jean, my salesperson went above and beyond to make a sure I was completely satisfied with my new, used 2015 Honda Fit LX (Manual). Herb Chambers Honda is my go to Honda Dealership. Jean is my Go To Guy, so g More

by SteveS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfredo Dalence, Jean Emile

Oct 07, 2024

Herb Chambers Honda responded

Jean, thank you for making us your go-to dealership! Steve & the rest of the team are truly grateful for your support and look forward to seeing you again next time. Until then, take care and enjoy your new Honda Fit LX! - Herb Chambers Honda In Boston

September 30, 2024

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We had a great experience, the staff was friendly, attentive, efficient, and overall it was a positive experience. More

by jillianv123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicolas Karam, Tural Bayramli

Oct 01, 2024

Herb Chambers Honda responded

Jillian, we're delighted to hear you had a great experience with our team at Herb Chambers Honda In Boston! Thanks for the kind words and support!

September 20, 2024

Dealership Rating
Employee Rating

My experience was excellent the sales person (Mr. Keith Banks-Obanor) was very professional pleasant and efficient in the time in our dealings. Additionally our interaction with the people at the dea More

by Vieira
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Pasquarella

Sep 20, 2024

Herb Chambers Honda responded

Thank you for sharing your excellent experience with Keith and the team at Herb Chambers Honda In Boston! We're delighted to hear that our professionalism and efficiency made a positive impact on your visit. Take care!

August 29, 2024

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Employee Rating

I just wanna give a great thank you with a note of appreciation for the wonderful Michelle McBride. She was kind, having Phenomenal customer service, Knowledgeable, Professional, And just had overall More

by Aryannacavalli3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Pasquarella, Nicolas Karam, Sofia Cabrera , Michelle McBride

Aug 30, 2024

Herb Chambers Honda responded

Aryanna, we're delighted to hear that Michelle provided such phenomenal service at Herb Chambers Honda in Boston. Thanks for sharing your experience!

August 25, 2024

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Employee Rating

When go inside the building no one greet you and you standing there like a stooge. More

by NANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 29, 2024

Herb Chambers Honda responded

Nancy - Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

Aug 25, 2024

NANCY responded

The wait is too long, from after 9am to after 4pm and the worst thing is that day of service, when I called the service person told me that my car is not done as yet, and when I realized that he did told me by 12noon my car will be ready and it was after 2pm and the car still wasn't done, I took a cab from my home and went to the dealer service place, because he told me that I cannot wait for it, and when got there my car was done and parked in the parking lot waiting for me to pick it up, that is when I saw all three of the service person sits outside relaxing talking and didn't call me to let me know that my car is finished working on, and the worst thing is that, this service place the workers, they have bad attitude there body language tells it all, my question is why they refused to call me when my car is done, it was a very bad service day for me after I spend so much money at that place, I wasn't treated fairly and I have the right to be treated fairly and equally just like everyone else. Why do I have to take a cab to go pick up my car and it is covered under the warranty, the worst thing is the service person didn't called me when my car is done worked on and I'm very much offended by his behavior.

August 19, 2024

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Employee Rating

Val was excellent, he made the buying process smooth and easy. Thanks to him it was a stress free experience! 10/10, would recommend. More

by jlee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Valer Topalli

Aug 21, 2024

Herb Chambers Honda responded

Jlee, we're delighted to hear that Val made your experience smooth and stress-free at Herb Chambers Honda In Boston. Thanks for the recommendation!

July 29, 2024

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Employee Rating

Very helpful team. I went to another dealer first and they charge a markup on all their cars. Herb Chambers doesn’t have any sort of markup so wish I went to them first More

by BDay81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2024

Herb Chambers Honda responded

Thank you for the great feedback! We're glad to hear our team at Herb Chambers Honda in Boston provided a smooth and transparent experience. Enjoy your new car, and we appreciate your support!

July 24, 2024

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Employee Rating

Great customer services I was only there for all of 12 mins customer service was amazing More

by averywoumnm3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 25, 2024

Herb Chambers Honda responded

We're happy to hear our Herb Chambers Honda In Boston team provided you with an efficient experience! Thanks for your business and please don't hesitate to reach out if we can be of service again in the future!

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