Nancy Gennarelli | Page 3

Very disappointing. I dropped my vehicle off on a Monday for an oil change State inspection and open recall. Nancy informed me that she was not sure if the part was in f I dropped my vehicle off on a Monday for an oil change State inspection and open recall. Nancy informed me that she was not sure if the part was in for the recall and if it was, it would take a full day to do the recall. I responded that was fine as long as I got my vehicle back by Thursday evening. If it was going to take longer than that, I can bring it back, but to just do the state inspection and oil change if the part was not in and cannot be completed by Thursday evening. She stated she would call me to let me know about the part. I never received a call about the part. My vehicle was not ready on Thursday. It was not ready on Friday till the evening and I needed it back prior to. If it’s not going to be ready by the day, the customer asked which in this case was three days they should call the customer and inform them that it’s not gonna be ready. I went a week without a vehicle. More

by BA0412 Verified Customer Verified Customer

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Will get it done when ask go extra mile to keep customer happy keep foing happy keep foing More

by leonardchevy3412 Verified Customer Verified Customer

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It's ok not enough help at the front desk. She needs some help Need help? She needs some help Need help? More

by cawright37 Verified Customer Verified Customer

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It took a little longer than I thought was necessary, but my truck rides better. my truck rides better. More

by ajalrr Verified Customer Verified Customer

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The dealership did everything to make things right for me. They went out of their way me. They went out of their way More

by Percellclinton Verified Customer Verified Customer

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Nancy was extremely patient resolving an issue with my repair. The work was not a simple matter, but the car now works flawlessly. repair. The work was not a simple matter, but the car now works flawlessly. More

by Jaybee124 Verified Customer Verified Customer

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The scheduling system is terrible. You should tell customers that the scheduled service time is not actually when they work on your vehicle. They said they might need it two weeks. The You should tell customers that the scheduled service time is not actually when they work on your vehicle. They said they might need it two weeks. They didn’t fix it the first time so now I’m waiting on a part, it’s been three weeks and my car isn’t running properly. Definitely would not go back if I wasn’t stuck with a Chevy. More

by nhborn77 Verified Customer Verified Customer

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They took care of the problem. Offered no incentive for the inconvenience of a mistake they made in installing a transmission.First time I took it in for a diagnostic test I was to Offered no incentive for the inconvenience of a mistake they made in installing a transmission.First time I took it in for a diagnostic test I was told it was a muffler needed to be replaced for 1400.00 dollars. After having that taken care of. I had to take it back and then they said it was the transmission. Didn't need the exhaust after all. Miss diagnostic the first time. More

by angelodavis Verified Customer Verified Customer

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After reviewing the quote and a reviewing the final payment. My accountant recalculated all their numbers and I was overcharged by almost $50 for miscellaneous charges. The miscellaneous charges was $6 payment. My accountant recalculated all their numbers and I was overcharged by almost $50 for miscellaneous charges. The miscellaneous charges was $6.99 about what was charged $48 and some change. Their numbers on their " compared to their final bill was almost $50 difference and nothing in the final bill to show a 48 to $50 miscellaneous charge so please review your bill before you sign John Stephens More

by John_Stephens2 Verified Customer Verified Customer

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Very knowledgeable and very helpful I can only speak on the service department. They are very helpful if Nancy was talking on the phone while I was waiting other people were willing to help me. They are ve the service department. They are very helpful if Nancy was talking on the phone while I was waiting other people were willing to help me. They are very knowledgeable and I think they work very hard. More

by pamelaho807 Verified Customer Verified Customer

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