The service department didn’t show I had scheduled my
appt. I was informed that the online scheduling isn’t showing up on the system when customers schedule online.
appt. I was informed that the online scheduling isn’t showing up on the system when customers schedule online.
More
by patriciamwhite11
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2024 -
Seguin Chevrolet responded
Dear patriciamwhite11,
Thank you for your feedback. I sincerely apologize for the inconvenience you experienced with our service department and the online scheduling system. We're working on improving this to ensure a smoother experience for all our customers. We truly appreciate your understanding and hope to serve you better next time.
Sincerely,
Jeremy Sims, General Manager
It was a great experience no pressure all of the
dealership area clean courtesy from all of seguin Chevrolet team personnel finance manger a Rosario and sales representative to Reyes professionals a
dealership area clean courtesy from all of seguin Chevrolet team personnel finance manger a Rosario and sales representative to Reyes professionals and everyone around courtesy I will be back thank you
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by DAVIDPINA0621
Verified Customer
Verified Customer
Other Employees Tagged:
Dre Lavin,
Orlando Rios
, Sam Hood, Ivan Perez, Luisa Ramirez, Beca Ramirez Godoy, Belia Rodriguez, Jonathan Rosario, Jenn Tejada, Ro Reyes
Dec 02, 2024 -
Seguin Chevrolet responded
Dear DAVIDPINA0621,
Thank you for your glowing review! We’re thrilled to hear that you had a great, pressure-free experience and appreciated the professionalism and courtesy of our team, including Rosario and Reyes. Your kind words mean a lot to us, and we’re so glad we could make your visit memorable. We look forward to serving you again in the future.
Sincerely,
Jeremy Sims, General Manager
Took my Tahoe in for a recall and there was an oil on the
frame from when it was changed at your dealership back in Jan/Feb. I was told that the drain plug was loose from when we changed the oil, except that
frame from when it was changed at your dealership back in Jan/Feb. I was told that the drain plug was loose from when we changed the oil, except that there is no oil on my driveway.
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by sfloyd1997
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2024 -
Seguin Chevrolet responded
Dear sfloyd1997,
Thank you for bringing this matter to our attention. I apologize for the inconvenience and frustration you’ve experienced. Ensuring quality service is important to us, and I would like the opportunity to discuss this further and address your concerns. Please don’t hesitate to contact me directly at (830) 303-4381 ext. 2035.
Sincerely,
Gary Stehle, Service Director
Always friendly and courteous.
Staff is always friendly and respectful and really seems to like their jobs. I’m 70 years old and you all are the best dealership I’ve had the pleasu
Staff is always friendly and respectful and really seems to like their jobs. I’m 70 years old and you all are the best dealership I’ve had the pleasure of doing business with.
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by RONALDHAGAMAN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy, Jonathan Rosario
Nov 29, 2024 -
Seguin Chevrolet responded
Dear RONALDHAGAMAN,
Thank you for your kind words and for sharing your experience. It’s truly an honor to hear that our team has made such a positive impression. We take great pride in creating a friendly and respectful atmosphere, and your recognition means the world to us. At 70 years young, your endorsement as the best dealership you’ve worked with is the highest compliment we could receive. We look forward to continuing to serve you in the future!
Sincerely,
Jeremy Sims, General Manager
Professional staff who the different autos and trucks and
helped decide the truck that offered all the features we were looking for.
helped decide the truck that offered all the features we were looking for.
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by rcwatsonre
Verified Customer
Verified Customer
Nov 29, 2024 -
Seguin Chevrolet responded
Dear rcwatsonre,
Thank you for your wonderful feedback! We're so glad to hear that our professional staff was able to help you find the perfect truck with all the features you were looking for. We appreciate your trust in us and look forward to assisting you again in the future!
Sincerely,
Jeremy Sims, General Manager
Omar was my salesman her was great 😊 I will do my
business here in the future for sure
business here in the future for sure
More
by Omarnoor2324
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2024 -
Seguin Chevrolet responded
Dear Omarnoor2324,
Thank you for your great review! We're thrilled to hear that Omar provided you with excellent service, and we're excited to have earned your future business. We look forward to helping you again whenever you're ready!
Sincerely,
Jeremy Sims, General Manager
Not a bad dealership for a small town.
Has their flaws. Not very aggressive towards their customers
Has their flaws. Not very aggressive towards their customers
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by Fred
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2024 -
Seguin Chevrolet responded
Dear Fred,
Thank you for your feedback! We're glad you had a positive experience with us and appreciate your honesty. We always aim to provide excellent service and take your comments to heart as we continue to improve. If there's anything specific you'd like to share about how we can serve you better, don't hesitate to reach out.
Sincerely,
Jeremy Sims, General Manager
Everyone is professional and they get the job done right.
Usually on time. Easy to schedule appointments.
Usually on time. Easy to schedule appointments.
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by CLYDEPAT6
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Nov 29, 2024 -
Seguin Chevrolet responded
Dear CLYDEPAT6,
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our professional team and that scheduling appointments was easy for you. We take great pride in providing timely and efficient service, and your feedback lets us know we're on the right track.
Sincerely,
Jeremy Sims, General Manager
The turn around time is excessive.
People make appointments so that they will be out quicker. Unfortunately that is not my experience here, any of the times I’ve gone.
People make appointments so that they will be out quicker. Unfortunately that is not my experience here, any of the times I’ve gone.
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by vxdowney4
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2024 -
Seguin Chevrolet responded
Dear vxdowney4,
Thank you for your feedback. I’m truly sorry to hear about the delays you've experienced, as that’s not the level of service we aim to provide. We understand the importance of timely service, especially when an appointment is made. I would appreciate the opportunity to look into this further and work to improve your future visits. Please feel free to reach out to me directly (830) 303-4381 extension 2035.
Sincerely,
Gary Stehle, Service Director
Not fixing the truck issue, as soon as I get home the
light engine turn on again ,after two weeks at the service center,
light engine turn on again ,after two weeks at the service center,
More
by angelesluna07
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2024 -
Seguin Chevrolet responded
Dear angelesluna07,
Thank you for your feedback, and I apologize for the inconvenience you’ve experienced. I understand your frustration with the issue not being resolved after such a long wait, and I would like to personally ensure that this matter is addressed. Please contact me directly (830) 303-4381 extension 2035 at your earliest convenience so we can discuss how to make this right and get your truck fixed properly.
Sincerely,
Gary Stehle, Service Director
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5 yrs, 6 mos
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