Monica Moreno-Davila
Monica Moreno-Davila at Seguin Chevrolet

Monica Moreno-Davila | Page 15

Sales Representive

Seguin Chevrolet

509 West I H 10
Seguin, TX 78155

4.4
371 Reviews
4.4

371 Reviews

Write a Review

Dealership Experience

5 yrs, 6 mos

Industry Experience

5 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

371 Reviews of Monica Moreno-Davila

November 20, 2024

Dealership Rating
Employee Rating

Having to leave my car for 4days before it gets fixed, no loaner car available More

by Nena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Beca Ramirez Godoy

Nov 29, 2024

Seguin Chevrolet responded

Dear Nena, Thank you for sharing your feedback. We understand your frustration with the extended wait time and the unavailability of a loaner car, and we apologize for any inconvenience this may have caused. We strive to provide timely and efficient service, and we are working to improve our processes. If you have any further concerns or would like to discuss this further, please don’t hesitate to reach out to me directly. Sincerely, Jeremy Sims, General Manager

November 13, 2024

Dealership Rating
Employee Rating

Very decent service with a little bit of difficulties but it's a business so understood More

by passmore.9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beca Ramirez Godoy

Nov 14, 2024

Seguin Chevrolet responded

Dear passmore.9, Thank you for your honest feedback. We appreciate your understanding with any challenges along the way. If there’s anything we can do to improve your experience further, please feel free to let us know. We look forward to serving you again! Sincerely, Jeremy Sims, General Manager

November 11, 2024

Dealership Rating
Employee Rating

Too much money ,Lots of cheaper place $160 dollar for an oil change / tire rotation is crazy, will not be back More

by mamachemehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Beca Ramirez Godoy

Nov 13, 2024

Seguin Chevrolet responded

Dear mamachemehl, Thank you for your feedback. We understand that pricing is an important factor, and we strive to offer quality service that reflects the value we provide. We’ll take your comments into consideration and work towards improving our services. If you have any questions or concerns, please don’t hesitate to reach out to me directly at (830) 303-4381 ext. 2035. We would love the opportunity to make things right. Sincerely, Gary Stehle, Service Director

November 06, 2024

Dealership Rating
Employee Rating

They treated me very badly, indifferently, they didn't help me at all and they made me feel less More

by gamico_christan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Beca Ramirez Godoy

November 06, 2024

Dealership Rating
Employee Rating

Service writer was quick and attentive once the job was done she explained what was done to my vehicle. More

by bigliendo87
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Seguin Chevrolet responded

Dear bigliendo87, Thank you for taking the time to leave us a review. I’m glad to hear that our service writer was quick and attentive, and that the explanation of the work done on your vehicle was clear. We appreciate your feedback and look forward to providing you with excellent service in the future. Sincerely, Jeremy Sims, General Manager

November 05, 2024

Dealership Rating
Employee Rating

On the positive side the staff is helpful and friendly most of the time. The environment is clean. On the negative side the entire staff tells lies and they ommit a lot of things. More

by lisadls2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Seguin Chevrolet responded

Dear lisadls2005, Thank you for sharing your feedback. I’m glad to hear that you found our staff helpful and our dealership environment to your liking. I’m truly sorry to hear about your concerns regarding communication. Transparency is important to us, and we take your comments seriously as we strive to improve our service. If you would like to discuss this further or have any specific issues you’d like us to address, please don't hesitate to reach out directly. We want to ensure you have a positive experience with us moving forward. Sincerely, Jeremy Sims, General Manager

November 05, 2024

Dealership Rating
Employee Rating

All Seguin Chev sales consultants and service advisors have been great and very professional in all our needs More

by Romelia.vaquera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salesperson Ro Reyes in awesome

Nov 05, 2024

Seguin Chevrolet responded

Dear Romelia.vaquera, Thank you so much for your wonderful review! We’re thrilled to hear that our sales consultants and service advisors have met your needs with professionalism and care. We look forward to continuing to serve you in the future. Sincerely, Jeremy Sims, General Manager

November 04, 2024

Dealership Rating
Employee Rating

Was very prompt in doing my oil change. Hope it stays that way. Last year was a nightmare. I was scheduled and waited 2 hours before they took the car back. I called it off because I wasn' More

by marycarroll205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beca Ramirez Godoy

Nov 05, 2024

Seguin Chevrolet responded

Dear marycarroll205, Thank you for your kind words and for giving us another chance with your oil change. I’m glad to hear that your experience was prompt this time. We understand how frustrating it can be when appointments are not honored, and I apologize for the issues you faced last year. I appreciate your patience as we continue to improve our service and staff. If there's anything else we can do to enhance your experience, please let us know. Sincerely, Gary Stehle, Service Director

November 04, 2024

Dealership Rating
Employee Rating

Service was okay, last yr I payed for a tire rotation and the technician did not perform the service I did not realize it was not done until my tire one of my tire was low on air. That is when I notice sever More

by Avherrera1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Stehle

Nov 05, 2024

Seguin Chevrolet responded

Dear Avherrera1966, Thank you for your feedback and for sharing your concerns with us. I sincerely apologize for the issues you've experienced regarding the tire rotation and the extended wait times for service. Your convenience and satisfaction are important to us, and it's clear we fell short in your case. I appreciate you bringing this to our attention, and we will work diligently to improve our service processes. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out to me directly (830) 303-4381, extension 2035. Sincerely, Gary Stehle, Service Director

November 04, 2024

Dealership Rating
Employee Rating

You set an appointment so you don’t have to wait and yet we were there for over two hours. The young lady made it seam like it was a bother. More

by cornilia.pacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 05, 2024

Seguin Chevrolet responded

Dear Cornilia.pacheco, Thank you for bringing this to our attention. I apologize for the delay you experienced during your appointment and for any inconvenience caused by our team. We’d like the opportunity to make things right and ensure your next visit meets your expectations. Please feel free to reach out to me directly at (830) 303-4381, extension 2035. Sincerely, Gary Stehle, Service Director

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