Mike Cruz

Well I knew what I wanted when I walked up. No sales approached me I had to seek out Mike Cruz. I told him I was dropped off and was looking at mustangs. He told me to stand by my ride. Well if No sales approached me I had to seek out Mike Cruz. I told him I was dropped off and was looking at mustangs. He told me to stand by my ride. Well if I was dropped off how can I stand by my ride so you can park the car I'm looking at beside it? How about listening to your customers. Next, the title was wrong which should have been caught before the car hit the lot for sale. It took over an hour of waiting to figure out the issue. I had to keep contacting the sales member to find out what's going on. They finally tell me and I wait. I waited two hours to sign paperwork. Then the sales member who had to take the car and title to get it fixed brought the car back on 3/4 gas after I was told he would be back in 15 minutes and it took him over 45. I understand if he was refueling it but he didn't. I should have walked away and called an uber. The paperwork took too long. My son had a better experience at Serra Toyota. They told him everything on payments and walked him through setting things up on his phone. No one explained anything. I had to wait till I got home to figure out that the remote start could only be done from an app. Oh and don't forget that I bought a new car with one key fob. They better hope they send the other in the mail. Like they said they would. More

by KENB35173 Verified Customer Verified Customer

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Serviced 5 times for same issue that never got resolved . However they did provide me a loaner However they did provide me a loaner More

by KCROSS4561 Verified Customer Verified Customer

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Mike was great. He was honest, responsive, and made sure that i was taken care of. He was honest, responsive, and made sure that i was taken care of. More

by BHSMATTDEAN Verified Customer Verified Customer

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So far so good, first time dealing with them and I am extremely pleased so far extremely pleased so far More

by RMALTZ10 Verified Customer Verified Customer

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It all started on a Wednesday morning when Mike Cruz got an approval from management for one price. Then by that afternoon we got a different price (over the phone). Then Mr Cooks got on the phone and said an approval from management for one price. Then by that afternoon we got a different price (over the phone). Then Mr Cooks got on the phone and said there is a high demand for the vehicle so we had to pay internet prices. Which was a higher price that we were quoted in the morning. By Thursday morning Mike told us they were going to discount the car and give additional 500 off. But he told me I had to get rid of the negative post I put on here! SO I DID! I tried to give them another chance. But that backfired because after I took it down they had another buyer. Like I said a dollar more is more than customer service! If you go in there don’t trip and fall and let money roll out of your pockets because they will step right over you to pick your dollar up! Buyer beware! Will not do any kind of business with Stivers anywhere in the USA! More

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1. Reliable 2. Trustworthy 3. Honest 4. Friendly 5. Professional 6. Knowledgeable 7. Affordable 8. Helpful 9. Dependable 10. Efficient 11. Courteous 12. Straightforward 13. Accommodat 5. Professional 6. Knowledgeable 7. Affordable 8. Helpful 9. Dependable 10. Efficient 11. Courteous 12. Straightforward 13. Accommodating 14. Reputable 15. Customer-focused More

by MYLIK TOLER Verified Customer Verified Customer

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Ethan was great to deal with! He deserves a raise! Traveled from out of state and the process was as seamless as possible! Very informative in the use of the vehicle! He deserves a raise! Traveled from out of state and the process was as seamless as possible! Very informative in the use of the vehicle! More

by Gettings Verified Customer Verified Customer

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Good deal,fast and easy and we'll come back later to buy another car another car More

by PERALTA.81 Verified Customer Verified Customer

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